Recommendations for dealer/sales person in Sydney?

airhead · 12-27-2009, 08:19 PM

Can anyone recommend a dealership/sales person in Sydney? I've never bought BMW before so I don't know anyone...

ExREX · 12-28-2009, 06:00 AM

I can strongly suggest NOT using Rushcutters Bay or Chatswood. The service was terrible and the sales people pushy and arrogant. I think their view is snazzy show room will get them the sale.

I ended up dealing with a very professional and helpful salesman from Bruce Lyntons BMW on the Gold Coast. He did a very competitive deal which we negotiated over the phone. My car will be registered in NSW and while preped in Qld, trucked and delivered to me via a Sydney dealer.

My suggestion look and drive locally and if you are not happy with the service you get look elsewhere.

Zuzu · 12-28-2009, 07:38 PM

You can give Sylvania BMW a call..Have sent you a PM

airhead · 12-28-2009, 07:54 PM

Hey, thanks everyone for the help. Hopefully will get an order sorted today. Zuzu, didn't get a PM from you.

Zuzu · 12-28-2009, 08:00 PM

Quote:

Originally Posted by airhead

Zuzu, didn't get a PM from you.

Have resent the PM.. mail must be slow

as the first PM deff went through..

ExREX · 12-28-2009, 08:54 PM

accidentally sent the PM to me and i don't know how to forward...
G

Zuzu · 12-28-2009, 09:49 PM

Quote:

Originally Posted by ExREX

accidentally sent the PM to me and i don't know how to forward...
G

Ooopps..realised that after i had sent the PM twice..

Taymaishu · 12-29-2009, 03:00 AM

I recommend against using Col Crawford with the strongest possible warning.

However, if you're not scared of a good bit of travel, give Arthur a call at Kloster BMW (Newcastle). They were absolutely fantastic with my car and couldn't have been happier. Got 3 follow-up calls the next week from the Dealer Principal to answer any questions and ensure the car was going well and to ensure Kloster was a good choice for me.

Can't fault them, they really know what service is! Plus they offer a free first checkup in your first couple of thousand k's.

airhead · 12-29-2009, 06:51 AM

Quote:

Originally Posted by Taymaishu

I recommend against using Col Crawford with the strongest possible warning.

Actually that's why I started the thread - I started talking to them originally about an order and they were hopeless. Re-enforced my belief that you should always go with someone recommended, saves you a lot of wasted time...

oldman · 12-29-2009, 01:33 PM

Peter Randal from Worthington's on the Central Coast gets my vote without any hesitation and yes, I know it's not Sydney, but close enough.

ExREX · 12-29-2009, 03:00 PM

It's looking bad for all of the Sydney dealers based on this feedback (except Sylvania). I think the only other dealers in Sydney are Trivett and Canterbury that we need feedback on.

airhead · 12-29-2009, 05:09 PM

Quote:

Originally Posted by ExREX

It's looking bad for all of the Sydney dealers based on this feedback (except Sylvania). I think the only other dealers in Sydney are Trivett and Canterbury that we need feedback on.

Heard bad things about Canterbury but that was a while ago...

aus135i · 12-29-2009, 07:01 PM

Trivett is average... not great! but not as hopeless as some of the others.

takahashi · 12-29-2009, 08:01 PM

Come to Melbourne!

ExREX · 12-30-2009, 01:06 AM

can you imagine how good their Sydney sales numbers woudl be if they got their act together!

airhead · 12-30-2009, 01:08 AM

Thanks to everyone here, ended up with more recommendations than I knew what to do with. Order went in today - will be a March build with May delivery. Should be good!

Taymaishu · 12-30-2009, 03:12 AM

Quote:

Originally Posted by airhead

Thanks to everyone here, ended up with more recommendations than I knew what to do with. Order went in today - will be a March build with May delivery. Should be good!

Tell me you went with Kloster!

Zuzu · 12-30-2009, 05:03 PM

Quote:

Originally Posted by airhead

Thanks to everyone here, ended up with more recommendations than I knew what to do with. Order went in today - will be a March build with May delivery. Should be good!

Congrats on your purchase mate.. Glad to have been of some help..

nvanorten · 12-30-2009, 06:13 PM

On the topic of service at BMW Dealerships in Sydney, let me relay my experience at BMW Sydney yesterday. I took my car in for an oil change, and got there just after 7:30am. The female service adviser was friendly, and advised that the techs only started at 8am, so if I wanted to wait for the car no work would commence for 30 minutes. This was fine, and I appreciated the heads up. Here's where it gets good... I made my way to the waiting lounge and there were two other groups waiting, a couple and a lady on her own. Anyway it's just before 8am and I'm killing for a coffee. I see the girl in charge of the coffee machine start making coffees and think all good. What she does next flaws me. Instead of coming over to the service waiting lounge to offer customers a coffee, she visits all the sales staff and service staff on the driveway takes their coffee orders and makes them all a coffee. This to me highlights where customer service stands at BMW Sydney. Despite the convenience of the location, I assure you I would not recommend them to anyone and nor will I buy there again!

I should also add that they attempted to charge me more than what I was quoted - but was having none of that!

.dee · 12-30-2009, 06:53 PM

Quote:

Originally Posted by aus135i

Trivett is average... not great! but not as hopeless as some of the others.

I've bought 3 cars from trivett over the last 4 years, 2 of them within the last six months, i guess it depends who you deal with, i never had any issues and when got the wife the 1er, they went out of their way to make it happen.

airhead · 12-30-2009, 10:33 PM

Quote:

Originally Posted by Taymaishu

Tell me you went with Kloster!

If it had been a few days earlier I probably would have as I was up that way for Christmas. In the end, Zuzu's contact at Sylvania came through.

2bob · 01-01-2010, 03:57 AM

Quote:

Originally Posted by airhead

Actually that's why I started the thread - I started talking to them originally about an order and they were hopeless. Re-enforced my belief that you should always go with someone recommended, saves you a lot of wasted time...

Have bought 4 minis and 3 BMW from them and they were not going to giove me a deal on my 135. Went to cantetrbury BMW talk to steve gardner who saved me 5000 over crawfords price.(mybe thought they had me by the balls as he is the only local dealer) .One service a year i can cope with the trip from bilgola.

12-27-2009, 08:19 PM	#1
airhead Private First Class 2 Rep 118 Posts Drives: Join Date: May 2008 iTrader: (0)	Recommendations for dealer/sales person in Sydney? Can anyone recommend a dealership/sales person in Sydney? I've never bought BMW before so I don't know anyone...
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12-28-2009, 06:00 AM	#2
ExREX Private First Class 10 Rep 146 Posts Drives: 135i & x3 30d Join Date: Nov 2009 Location: Sydney, Australia iTrader: (0)	I can strongly suggest NOT using Rushcutters Bay or Chatswood. The service was terrible and the sales people pushy and arrogant. I think their view is snazzy show room will get them the sale. I ended up dealing with a very professional and helpful salesman from Bruce Lyntons BMW on the Gold Coast. He did a very competitive deal which we negotiated over the phone. My car will be registered in NSW and while preped in Qld, trucked and delivered to me via a Sydney dealer. My suggestion look and drive locally and if you are not happy with the service you get look elsewhere.
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12-28-2009, 07:38 PM	#3
Zuzu Major General 2816 Rep 7,637 Posts Drives: M2C HS 6MT Join Date: Mar 2008 Location: Sydney Australia iTrader: (0)	You can give Sylvania BMW a call..Have sent you a PM
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12-28-2009, 07:54 PM	#4
airhead Private First Class 2 Rep 118 Posts Drives: Join Date: May 2008 iTrader: (0)	Hey, thanks everyone for the help. Hopefully will get an order sorted today. Zuzu, didn't get a PM from you.
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12-28-2009, 08:54 PM	#6
ExREX Private First Class 10 Rep 146 Posts Drives: 135i & x3 30d Join Date: Nov 2009 Location: Sydney, Australia iTrader: (0)	accidentally sent the PM to me and i don't know how to forward... G
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12-29-2009, 03:00 AM	#8
Taymaishu Banned 145 Rep 3,016 Posts Drives: I love massive black cocks Join Date: Jul 2009 Location: in my ass and around my mouth iTrader: (0) Garage List 2009 125i [5.50]	I recommend against using Col Crawford with the strongest possible warning. However, if you're not scared of a good bit of travel, give Arthur a call at Kloster BMW (Newcastle). They were absolutely fantastic with my car and couldn't have been happier. Got 3 follow-up calls the next week from the Dealer Principal to answer any questions and ensure the car was going well and to ensure Kloster was a good choice for me. Can't fault them, they really know what service is! Plus they offer a free first checkup in your first couple of thousand k's.
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12-29-2009, 01:33 PM	#10
oldman . 31 Rep 439 Posts Drives: 09 135i AW Coupe Join Date: Sep 2008 Location: NSW Australia iTrader: (0)	Peter Randal from Worthington's on the Central Coast gets my vote without any hesitation and yes, I know it's not Sydney, but close enough.
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12-29-2009, 03:00 PM	#11
ExREX Private First Class 10 Rep 146 Posts Drives: 135i & x3 30d Join Date: Nov 2009 Location: Sydney, Australia iTrader: (0)	It's looking bad for all of the Sydney dealers based on this feedback (except Sylvania). I think the only other dealers in Sydney are Trivett and Canterbury that we need feedback on.
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12-29-2009, 07:01 PM	#13
aus135i Captain 27 Rep 828 Posts Drives: F80 M3 Join Date: Sep 2008 Location: SYD iTrader: (0)	Trivett is average... not great! but not as hopeless as some of the others. __________________ GONE: E82,E83,K46,1199s,RS250,F20,F25,F82,Cayenne,G83 NOW: G07, G20, K66
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12-29-2009, 08:01 PM	#14
takahashi Retired trackie 36 Rep 1,527 Posts Drives: 1///M Join Date: Jul 2008 Location: Melbourne, Australia iTrader: (0)	Come to Melbourne! __________________ TAKA 一仔BLOGブログ: BMW 1 series M 2011! Delivered 18/11/11.
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12-30-2009, 01:06 AM	#15
ExREX Private First Class 10 Rep 146 Posts Drives: 135i & x3 30d Join Date: Nov 2009 Location: Sydney, Australia iTrader: (0)	can you imagine how good their Sydney sales numbers woudl be if they got their act together!
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12-30-2009, 01:08 AM	#16
airhead Private First Class 2 Rep 118 Posts Drives: Join Date: May 2008 iTrader: (0)	Thanks to everyone here, ended up with more recommendations than I knew what to do with. Order went in today - will be a March build with May delivery. Should be good!
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12-30-2009, 06:13 PM	#19
nvanorten Enlisted Member 1 Rep 35 Posts Drives: BMW m140 Join Date: Apr 2009 Location: Sydney iTrader: (0)	On the topic of service at BMW Dealerships in Sydney, let me relay my experience at BMW Sydney yesterday. I took my car in for an oil change, and got there just after 7:30am. The female service adviser was friendly, and advised that the techs only started at 8am, so if I wanted to wait for the car no work would commence for 30 minutes. This was fine, and I appreciated the heads up. Here's where it gets good... I made my way to the waiting lounge and there were two other groups waiting, a couple and a lady on her own. Anyway it's just before 8am and I'm killing for a coffee. I see the girl in charge of the coffee machine start making coffees and think all good. What she does next flaws me. Instead of coming over to the service waiting lounge to offer customers a coffee, she visits all the sales staff and service staff on the driveway takes their coffee orders and makes them all a coffee. This to me highlights where customer service stands at BMW Sydney. Despite the convenience of the location, I assure you I would not recommend them to anyone and nor will I buy there again! I should also add that they attempted to charge me more than what I was quoted - but was having none of that! Last edited by nvanorten; 12-30-2009 at 06:28 PM..
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