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05-15-2011, 06:09 PM | #25 |
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05-15-2011, 06:35 PM | #27 | |
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05-15-2011, 06:39 PM | #28 |
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05-15-2011, 06:51 PM | #29 |
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Hey Guys,
Everyone who has purchased from me knows I take phone calls almost any time, and if I am in a meeting or something, I return my calls quickly. I am sure that all my customers are happy with the support I offer. In this particular case, a sales enquiry email was sent late on a friday. I do not sit on my computer all weekend waiting for emails to arrive. I have a smart phone, and I do not walk around doing my weekend activities with my phone out every 5 minutes to check emails. I apologise if this does not meet with expectations, but this is how I work. I have just emailed Andrew my phone number for him to call me. BBK is obviously making some dig about my support compared to BMS. Possibly BMS does offer a higher level of email support on weekends, but I doubt he can offer the same level of phone support to Australians, and particularly for those local to Sydney, I highly doubt he can offer the installation support and dyno tuning support that I offer. So thanks for you interest in my product BBK, please let me know if you want to upgrade from what you currently have. Cheers, Adrian |
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05-15-2011, 07:42 PM | #31 | |
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It's the same thing that happens to my students from uni, they email me 5 times late Friday night and expect a reply over the weekend. I'd like a break too. Adrian offers unparalleled support in terms of installation and issues. You can't beat having someone within driving distance that knows exactly what he's doing.
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05-15-2011, 08:52 PM | #32 | |
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If I didn't always hear that argument, then I wouldn't have said anything. I don't want to mention at least one person I know who got rid of a procede because of what it did, and the lack of support, but I feel I need to defend myself. Fair enough if the emails were sent over the weekend and you don't care to support on the weekend. Some businesses will go out of their way to help, some I guess need a break. Isn't that what smart phones are for? Last time I checked, it's about as easy as replying to a text message, a 1 min job? Anyways, I won't tell you how to do your job... And when I'm ready to 'upgrade' to a product that is more expensive that offers the same/similar features and similar power, I will wake up and get out of my nightmare! Sorry to hijack the thread, I will leave it at that. |
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05-15-2011, 09:49 PM | #33 | |
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05-16-2011, 01:25 AM | #35 | |
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Some people are for JB4 and some people are for ProCede. Orlin's comments make sense. I believe he has tried both and settled on the JB4. However, if you're in Sydney, then why pass up the opportunity of having someone like Adrian (ProCede) just around the corner should something go awry or you need help. Last edited by BMWRX; 05-16-2011 at 01:30 AM.. |
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05-16-2011, 01:50 AM | #36 |
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I'm not quite sure as to what kind of support/help you guys are after. Most people install the Piggy's, then set and forget. 99.9% of any kind of issue is covered on these forums. When I want to test something new I just email Terry from BMS and I have an answer within 10 minutes. It's amazing. No need for someone to hold my hand. I'm sure Adrian does a great job in the Sydney area and it's 'piece of mind' for some.
'EACH TO THEIR OWN' Enjoy your tune boys Last edited by JB4-335; 05-16-2011 at 02:14 AM.. |
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05-16-2011, 02:05 AM | #38 |
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We haven't had one on the Alpine stereo upgrade in a little while.
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05-16-2011, 03:59 AM | #40 | |
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It makes sense when you look at how much shiv does all the time in regards to updates and investigating better methods of tuning our engines.
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05-16-2011, 06:43 AM | #41 |
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Can i jump in too? I don't have a procede or JB. Seriously, do you guys expect 24/7, 365 days a year support just because you bought a piggy back unit? Why should adrian be available to reply email on the weekend? Does your dealer open on the weekend to service your car?
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05-16-2011, 06:40 PM | #42 | |
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05-16-2011, 07:13 PM | #43 |
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They say "Never argue about religion or politics". It would seem a choice between PROcede and JuiceBox is both!
We all love our 135s, let's remain gentlemen here!
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05-16-2011, 07:16 PM | #44 |
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Procede does not have different stage versions. There is only one Procede unit for both N54 and N55 (you could just get a new harness to go from N54 to N55). But it is coupled with a different harness for N55 to N54. N54 harness is very similar to JB4 N54. Only difference being the connection of one extra power wire (takes about 1 minute).
For N55, the Procede harness is similar to JB3, except it connects to 2 extra sensors (total of 6) and connects to the CAN bus and power/ground. The extra sensors provide ignition control (and we can actually read RPM!!) and fuel pressure control, and the CAN connection allows us to do all the normal CAN features which are inherent with the way we tune, and some nice user interface features also. The install is more complex than N55 JB3, as you need to pull the rear engine cowelling off to get to the CAN wiring, and the crank sensor is harder to access than the other sensors, so it is a tradeoff of features vs install complexity. All these units are piggyback... as this describes a method tuning which utilises extra electronics with the standard DME. Certainly there is a difference in install method using sensors vs plugin to the ECU itself. Personally I prefer the method that plugs into the ECU (everything plugs in at one place), but BMW bolted the ECU to the engine in the N55, and it is difficult to access to makes more sense to do it on the sensors. |
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