Walnut Shell Blasting at Dealer

makrop · 10-10-2014, 11:15 AM

I might just be the luckiest guy on Earth...

Car has been in and out for random misfires (still under extended warranty with CPO) and they've replaced a couple coils and plugs. Well I brought it in yesterday and got a loaner and they called me this morning saying that they did tests on the injectors and coils and all that and its all showing up good, but its showing multiple misfires and telling them to pull the intake manifold. So they are going to cover the walnut shell blasting and intake cleaning FOR FREEEE. So happy right now.

Just wanted to make this thread as a shout out to Michael Huerta (service advisor at BMW of Tulsa) in case anyone reading this was in the area and looking for good, honest work at a dealer.

Also, what would be an appropriate "thank you" for them doing this? Looking like a golden opportunity to establish a great relationship and have clear sailing ahead.

Sorry for the crazy run-on sentences. I'm a little bit giddy at the moment. Car has 52,xxx miles by the way.

ShocknAwe · 10-10-2014, 11:19 AM

Very nice that they're doing it for free, but it sounds like the car actually threw a code indicating the need to do the job. Since it's under CPO/warranty that would naturally be covered work. See also, they are just doing their jobs.

I'm not saying it's not nice to get someone something once in a while, but don't do it because you feel like you have to since they did you a favor. They didn't.

As far as what to get?

It depends on the service advisor.
I've done doughnuts, beer, and the best response was to some 1792 bourbon. Affordable but very good. http://www.1792bourbon.com/
Bottom line, try to figure out what you think they would like, and keep it inexpensive. The gesture means more.

makrop · 10-10-2014, 11:29 AM

Yeah I wouldn't do anything extravagant, just wondering if the gesture is even appropriate. I'm not exactly sure what the code was telling them to do, but I was under the impression that it wasn't covered. I'm not under the factory warranty anymore, just the extended. Maybe what I had seen was just them not covering it preventatively. Either way, I've dealt with some douche-bag SA's in the past and this guy just took charge and worked everything out. I'm not even being charged the deductible on the CPO work (actually stole me away from another SA that couldn't do his job). Just felt like some kind of thank you was needed.

eric@helix · 10-10-2014, 11:29 AM

That's a price I can't beat. Congrats. Get 'em a sixer of good beer. Beer is like currency to technicians.

Overpar56 · 10-10-2014, 01:40 PM

Gift card works better That way they can choose what they want. You never know if they'd be offended by a bottle of booze or 6-pack. The dealership might have a policy about gifts so check first.

Call the dealer's GM too. Tell them what a great job they did and single out the SA and the tech if the job was done correctly. Believe me, they'll remember you next time.

Sometimes just rating them high on the survey will do enough for them.

Silenus · 10-11-2014, 02:57 AM

Donuts. We want donuts.

Mach1er · 10-11-2014, 01:49 PM

Quote:

Originally Posted by Silenus

Donuts. We want donuts.

SixBanger · 10-13-2014, 07:05 PM

My car's in the shop for its second Walnut Blasting. This time I'm paying for it, however my SA and mechanic told me that I'm having issues with acceleration and carbon build-up, because I don't drive the car hard. AAARRRRGGGHHH..

lastMleft · 10-13-2014, 08:50 PM

Quote:

Originally Posted by SixBanger

My car's in the shop for its second Walnut Blasting. This time I'm paying for it, however my SA and mechanic told me that I'm having issues with acceleration and carbon build-up, because I don't drive the car hard. AAARRRRGGGHHH..

I can help you with that, bring your 1 by...lol....

inline sex · 10-14-2014, 12:01 AM

Quote:

Originally Posted by SixBanger

My car's in the shop for its second Walnut Blasting. This time I'm paying for it, however my SA and mechanic told me that I'm having issues with acceleration and carbon build-up, because I don't drive the car hard. AAARRRRGGGHHH..

I know that can be true on a port injected engine but I don't see how that applies to DI

makrop · 10-14-2014, 07:23 AM

Quote:

Originally Posted by SixBanger

My car's in the shop for its second Walnut Blasting. This time I'm paying for it, however my SA and mechanic told me that I'm having issues with acceleration and carbon build-up, because I don't drive the car hard. AAARRRRGGGHHH..

My SA hinted at that same thing. Didn't tell me that I don't drive it hard, we just were talking about what all he's seen. He said that the most common car they have done it on, was on old people's that don't drive hard at all. I always kind of assumed it would be the opposite. Oh well I guess this is good news!

10-10-2014, 11:15 AM	#1
makrop Lieutenant 151 Rep 475 Posts Drives: '18 M240i 6MT MGM/CR Join Date: Mar 2013 Location: Broken Arrow, OK iTrader: (0)	Walnut Shell Blasting at Dealer I might just be the luckiest guy on Earth... Car has been in and out for random misfires (still under extended warranty with CPO) and they've replaced a couple coils and plugs. Well I brought it in yesterday and got a loaner and they called me this morning saying that they did tests on the injectors and coils and all that and its all showing up good, but its showing multiple misfires and telling them to pull the intake manifold. So they are going to cover the walnut shell blasting and intake cleaning FOR FREEEE. So happy right now. Just wanted to make this thread as a shout out to Michael Huerta (service advisor at BMW of Tulsa) in case anyone reading this was in the area and looking for good, honest work at a dealer. Also, what would be an appropriate "thank you" for them doing this? Looking like a golden opportunity to establish a great relationship and have clear sailing ahead. Sorry for the crazy run-on sentences. I'm a little bit giddy at the moment. Car has 52,xxx miles by the way. __________________ 18' F22 M240i \| 6MT \| MGM/CR 02' E46 325i \| 5MT \| SBM/B (beater - 200k+) 10' E82 135i \| 6MT \| BSM/CR (sold) 03' E46 330ci \| 5MT \| JB/B (sold)
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10-10-2014, 11:19 AM	#2
ShocknAwe 1Addict 3233 Rep 7,894 Posts Drives: E82 Mutt, M57 Truck Join Date: Jul 2012 Location: Charleston iTrader: (22)	Very nice that they're doing it for free, but it sounds like the car actually threw a code indicating the need to do the job. Since it's under CPO/warranty that would naturally be covered work. See also, they are just doing their jobs. I'm not saying it's not nice to get someone something once in a while, but don't do it because you feel like you have to since they did you a favor. They didn't. As far as what to get? It depends on the service advisor. I've done doughnuts, beer, and the best response was to some 1792 bourbon. Affordable but very good. http://www.1792bourbon.com/ Bottom line, try to figure out what you think they would like, and keep it inexpensive. The gesture means more. __________________ 2010 135i 6MT Jet Black N54/3 FE82 Mutt \| BUILD THREAD \| GARAGE SALE
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10-10-2014, 11:29 AM	#3
makrop Lieutenant 151 Rep 475 Posts Drives: '18 M240i 6MT MGM/CR Join Date: Mar 2013 Location: Broken Arrow, OK iTrader: (0)	Yeah I wouldn't do anything extravagant, just wondering if the gesture is even appropriate. I'm not exactly sure what the code was telling them to do, but I was under the impression that it wasn't covered. I'm not under the factory warranty anymore, just the extended. Maybe what I had seen was just them not covering it preventatively. Either way, I've dealt with some douche-bag SA's in the past and this guy just took charge and worked everything out. I'm not even being charged the deductible on the CPO work (actually stole me away from another SA that couldn't do his job). Just felt like some kind of thank you was needed. __________________ 18' F22 M240i \| 6MT \| MGM/CR 02' E46 325i \| 5MT \| SBM/B (beater - 200k+) 10' E82 135i \| 6MT \| BSM/CR (sold) 03' E46 330ci \| 5MT \| JB/B (sold)
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10-10-2014, 11:29 AM	#4
eric@helix 208 Rep 1,161 Posts Drives: 01 M Coupe, 08 135i, '12 328i Join Date: Jul 2007 Location: Philadelphia iTrader: (0)	That's a price I can't beat. Congrats. Get 'em a sixer of good beer. Beer is like currency to technicians.
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10-10-2014, 01:40 PM	#5
Overpar56 Proud AARP member in good standing 28 Rep 635 Posts Drives: Me nuts Join Date: Oct 2013 Location: Skyline, Chile iTrader: (0)	Gift card works better That way they can choose what they want. You never know if they'd be offended by a bottle of booze or 6-pack. The dealership might have a policy about gifts so check first. Call the dealer's GM too. Tell them what a great job they did and single out the SA and the tech if the job was done correctly. Believe me, they'll remember you next time. Sometimes just rating them high on the survey will do enough for them. __________________ 2012 135i DCT, Lemans Blue/black leather, PPK1, PE, Stoptech Sport rotors and Sport pads, unhealthy crackles and burbles and an aging demonic driver. Last edited by Overpar56; 10-10-2014 at 01:48 PM..
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10-11-2014, 02:57 AM	#6
Silenus Second Lieutenant 98 Rep 233 Posts Drives: 2017 M3 Join Date: Apr 2014 Location: Bay Area, CA iTrader: (0)	Donuts. We want donuts.
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10-13-2014, 07:05 PM	#8
SixBanger Captain 187 Rep 645 Posts Drives: 08 135i Join Date: Apr 2005 iTrader: (0)	My car's in the shop for its second Walnut Blasting. This time I'm paying for it, however my SA and mechanic told me that I'm having issues with acceleration and carbon build-up, because I don't drive the car hard. AAARRRRGGGHHH..
	Appreciate 0 Quote