BMW Loaners

GUNSnOLIVZ · 04-10-2006, 11:39 AM

Just wondering if you are supposed to get a BMW loaner from the dealership you bought your car from if you make an appointment? Everytime I ask my dealership, they say "it depends if we have any."

I thought as long as you make an appointment for service you will always get a BMW loaner car if you leave your car. Now I wish I made them put that in my invoice.

JSpira · 04-10-2006, 11:41 AM

Quote:

Originally Posted by GUNSnOLIVZ

Just wondering if you are supposed to get a BMW loaner from the dealership you bought your car from if you make an appointment? Everytime I ask my dealership, they say "it depends if we have any."

I thought as long as you make an appointment for service you will always get a BMW loaner car if you leave your car. Now I wish I made them put that in my invoice.

Dealer policy, depends on what you and the dealer agreed to sometimes.

HenkRogiersen · 04-10-2006, 11:42 AM

I recently got a 1-series as a loaner, but they only did that if they're supposed to fix something under warranty.

I asked them if they had a loaner before i made the appointment though.

Explorer3253 · 04-10-2006, 11:46 AM

Whenever I call my dealership they ask me if I need a loaner. If I need a loaner, I could be waiting up to 2 / 3 weeks. If I don't, they will let me go in the next day. Of course, I always opt for the loaner so I end up waiting for a while..

GUNSnOLIVZ · 04-10-2006, 11:56 AM

Okay cool, I just wanted to make sure before I go in for my first service. Thanks people.

hotsand5 · 04-10-2006, 12:05 PM

usually if you call them a few days in advance, they should have one ready for you. When I took my car in, they gave me a 525xi...

EVO_S4 · 04-10-2006, 12:10 PM

my local dealer give it out as long its 3hour or more for the service and state that you need a loaner. i have gotten a Z4 and X3 for loaner

GUNSnOLIVZ · 04-10-2006, 12:10 PM

Quote:

Originally Posted by hotsand5

usually if you call them a few days in advance, they should have one ready for you. When I took my car in, they gave me a 525xi...

I figured, that's why I called them on Saturday to make an appointment for Thursday and they still said, "it depends if we have any (BMWs) in."

Oh well ... let's see what happens.

carjon · 04-10-2006, 02:32 PM

My dealer has toyota loaners (and they don't even sell toyota's in this state). Must be amusing to a guy who owns a 760il to get a small toyota for the day.

Pretender · 04-10-2006, 02:39 PM

Quote:

Originally Posted by GUNSnOLIVZ

Just wondering if you are supposed to get a BMW loaner from the dealership you bought your car from if you make an appointment? Everytime I ask my dealership, they say "it depends if we have any."

I thought as long as you make an appointment for service you will always get a BMW loaner car if you leave your car. Now I wish I made them put that in my invoice.

I always get the BMW loaner every time. What I did after set up the service appointment with the dealer, I called Enterprise in the dealer to reserve BMW on the service date (1 hour after the service time). That's how you do when you want only BMW loaners.

CnoteMD · 04-10-2006, 03:20 PM

BMW loaners seem to be extremely variable. I have been to 3 dealers in NJ and each seems to have a different policy. Two of the dealers seemed to be proud that they only give loaners to people who purchased thier car there.

My dealer claims they give loaners to anyone with a scheduled appointment regardless of where their car was purchased. I have used thier loaners on 2 occasions. The first time I had a scheduled appointment, but requested to bring in my car a day or so earlier than originally scheduled. With 2 hours notice, they still gave me a X3 loaner.

More recently I had some bodywork performed (got an Enterprise rental paid by insurance). When the bodywork was completed, I left the car to get some other service performed and got a loaner without any appointment. However, this time I got a Toyota Camry (the dealer also has a nearby Toyota and Lexus lot).

My advice would be to investigate this before signing any paperwork for a car. Overall, I don't get the impression that customer service is a high priority for many BMW dealerships. I am glad that my dealer gives EXCELLENT service.

gr8sho · 04-10-2006, 05:09 PM

Quote:

Originally Posted by JSpira

Dealer policy, depends on what you and the dealer agreed to sometimes.

I haven't had to test this yet, but my CA told me to call him directly, not the SA, and with enough advance notice he would ensure I got a BMW loaner.

bingstarr · 04-11-2006, 11:16 PM

When i took my car to get checked out they sent me to Enterprise rent-a-car. Niello Bmw took care of everything. When they found out they would need my car for a week, they gave me one of their Bmw loaners. I got an x3, hated it. I would have preffered the Dodge Magnum Enterprise gave me first.

Chesmu · 04-11-2006, 11:21 PM

my dealer in Phx(CHapman SCottsdale) always gives bmw loaner vehicles. Interestingly, when I bring in my 330, I get an X5.... when I bring in my wife's X5, she gets a 325.
My SA sheepishly admitted that you get what you don't have to intice you to buy another car.
the only cars on waitlist are the M3 and the M5 loaner (one of each).

number9 · 04-12-2006, 05:54 AM

I got a Nissan Altima as a loaner. (For a price of $10/day)...

Otherwise i would have gotten a Dodge Neon (free of charge)

04-10-2006, 11:39 AM	#1
GUNSnOLIVZ Sgt. Ah Sum 3 Rep 69 Posts Drives: 330xi Join Date: Feb 2006 Location: NJ iTrader: (0) Garage List 2006 330xi [0.00]	BMW Loaners Just wondering if you are supposed to get a BMW loaner from the dealership you bought your car from if you make an appointment? Everytime I ask my dealership, they say "it depends if we have any." I thought as long as you make an appointment for service you will always get a BMW loaner car if you leave your car. Now I wish I made them put that in my invoice. __________________ GunsNOlivz 330xi - e90 CodeName "Smokey" Sparkling Graphite/Black Interior - Premium, Navi, Sports w/ Styling 162, Heated Front Seats
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04-10-2006, 11:42 AM	#3
HenkRogiersen New Member 0 Rep 14 Posts Drives: BMW 320d - E90 Join Date: Jul 2005 Location: Netherlands iTrader: (0)	I recently got a 1-series as a loaner, but they only did that if they're supposed to fix something under warranty. I asked them if they had a loaner before i made the appointment though.
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04-10-2006, 11:46 AM	#4
Explorer3253 Lieutenant 61 Rep 557 Posts Drives: 2014 f32 Join Date: Nov 2005 Location: Westchester County, NY iTrader: (4)	Whenever I call my dealership they ask me if I need a loaner. If I need a loaner, I could be waiting up to 2 / 3 weeks. If I don't, they will let me go in the next day. Of course, I always opt for the loaner so I end up waiting for a while.. __________________ '06 325Xi - Jet Black - SOLD, '08 328Xi - Jet Black, Coral, 6spd - SOLD, '07 328Xi - Jet Black, SOLD, '11 328Xi, Deep Sea Blue, Oyster/Black - SOLD '14 428XI, Alpine White, Coral, MSport, Auto, Premium, Tech, Heated Seats/Steering, Drivers Ass, Drivers+ - On Order for ED
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04-10-2006, 11:56 AM	#5
GUNSnOLIVZ Sgt. Ah Sum 3 Rep 69 Posts Drives: 330xi Join Date: Feb 2006 Location: NJ iTrader: (0) Garage List 2006 330xi [0.00]	Okay cool, I just wanted to make sure before I go in for my first service. Thanks people. __________________ GunsNOlivz 330xi - e90 CodeName "Smokey" Sparkling Graphite/Black Interior - Premium, Navi, Sports w/ Styling 162, Heated Front Seats
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04-10-2006, 12:05 PM	#6
hotsand5 hotsand5 49 Rep 806 Posts Drives: 2006 BMW 330i 6spd Join Date: Nov 2005 Location: chicago iTrader: (0) Garage List 2006 330i [0.00]	usually if you call them a few days in advance, they should have one ready for you. When I took my car in, they gave me a 525xi... __________________ -2006 BMW 330i-Sapphire Black- Tera Leather-Aluminum trim- 6spd manual- Sport- Premium- Cold- Navigation- Euro. delivery -2005 Yamaha Warrior 1700 102cu"
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04-10-2006, 12:10 PM	#7
EVO_S4 Colonel 117 Rep 2,232 Posts Drives: 2016 M3 Join Date: Apr 2005 Location: TN iTrader: (28) Garage List 2016 BMW M3 [0.00] 2009 BMW [8.24]	my local dealer give it out as long its 3hour or more for the service and state that you need a loaner. i have gotten a Z4 and X3 for loaner __________________ 2016 M3 2016 Audi Q5 3.0T
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04-10-2006, 02:32 PM	#9
carjon First Lieutenant 7 Rep 349 Posts Drives: 328xi Sedan Join Date: Feb 2006 Location: CT iTrader: (0)	My dealer has toyota loaners (and they don't even sell toyota's in this state). Must be amusing to a guy who owns a 760il to get a small toyota for the day. __________________ 2011 328xi black on black. Nav, connect, apps, Sirius.
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04-10-2006, 03:20 PM	#11
CnoteMD Commander in Chief 37 Rep 1,034 Posts Drives: 2008 BMW 535i Join Date: May 2005 Location: Atlanta, GA iTrader: (0) Garage List 2008 M5 [0.00] 2006 330i [0.00]	BMW loaners seem to be extremely variable. I have been to 3 dealers in NJ and each seems to have a different policy. Two of the dealers seemed to be proud that they only give loaners to people who purchased thier car there. My dealer claims they give loaners to anyone with a scheduled appointment regardless of where their car was purchased. I have used thier loaners on 2 occasions. The first time I had a scheduled appointment, but requested to bring in my car a day or so earlier than originally scheduled. With 2 hours notice, they still gave me a X3 loaner. More recently I had some bodywork performed (got an Enterprise rental paid by insurance). When the bodywork was completed, I left the car to get some other service performed and got a loaner without any appointment. However, this time I got a Toyota Camry (the dealer also has a nearby Toyota and Lexus lot). My advice would be to investigate this before signing any paperwork for a car. Overall, I don't get the impression that customer service is a high priority for many BMW dealerships. I am glad that my dealer gives EXCELLENT service. __________________ 2008 BMW 535i Space Gray, Black Leather, Dark Bamboo Trim\| Sport Automatic with Paddles \| Sport Package 2008 BMW M5 (gone, but not forgotten) Space Gray, Silverstone Merino Leather, Madeira Walnut Wood Trim \| 7speed SMG \| All options Mods: Corsa Exhaust \| RPI Ram Air Intake \| H&R Sport Springs \| Rogue Engineering 12mm spacers
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04-11-2006, 11:16 PM	#13
bingstarr Private 15 Rep 97 Posts Drives: alpine 2006 325 Join Date: Sep 2005 Location: norcal iTrader: (0) Garage List 2006 325i [0.00]	When i took my car to get checked out they sent me to Enterprise rent-a-car. Niello Bmw took care of everything. When they found out they would need my car for a week, they gave me one of their Bmw loaners. I got an x3, hated it. I would have preffered the Dodge Magnum Enterprise gave me first. __________________ 325i alpine white black interior sports package
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04-11-2006, 11:21 PM	#14
Chesmu Brigadier General 89 Rep 3,011 Posts Drives: 2013 X6 Join Date: Dec 2005 Location: Phoenix,AZ iTrader: (2) Garage List 2006 330i [0.00] 2006 330i [0.00]	my dealer in Phx(CHapman SCottsdale) always gives bmw loaner vehicles. Interestingly, when I bring in my 330, I get an X5.... when I bring in my wife's X5, she gets a 325. My SA sheepishly admitted that you get what you don't have to intice you to buy another car. the only cars on waitlist are the M3 and the M5 loaner (one of each). __________________ "Teach the ignorant. Ignore the stupid."
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04-12-2006, 05:54 AM	#15
number9 Enlisted Member 2 Rep 45 Posts Drives: E90 330i Join Date: Apr 2006 Location: Los Angeles iTrader: (0)	I got a Nissan Altima as a loaner. (For a price of $10/day)... Otherwise i would have gotten a Dodge Neon (free of charge)
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