Survey after purchase?

[ejm3]

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Whenever I've bought a car I normally get a survey from the manufacturer maybe a month later asking how the process went.

Does BMW do this?

[128vertinnoho]

I got an email from BMW about a week after purchase. You should definitely get a survey from BMW.

[Vigilante375]

Yes, I've received numerous emails (I think 3 so far) from a company BMW goes through to send out survey's. Asking why you chose BMW, why you like and disliked about the dealership....etc...So you'll get an intial survey, some other one I can't remember and then another one after you've owned the car for 6 months or something like that.

[rjdsts]

A survey even from a great car company helps the car company and takes your time without recompense. In this case of course, you are under pressure from the dealership to give it and the salesperson top marks. I recommend that you seek to get something for your time. I charge $75 an hour paid in advance. Saves a lot of trouble.

[nickd23]

once the dealer rdr's the vehicle you should receive a survey within 7 days from BMW. this year they have however changed the way they grade the dealer especially on a few of the questions. if theres any issues prior to you taking the survey contact your sales advisor and let them know you have an issue and will wait until its resloved before filling out the survey.

[ejm3]

One of my concerns is the dealer specifically said I'm not getting floor mats. Yes I'm spending nearly $50k and they went out of their way to write on the PO in big letters "No Mats". On another thread everyone who responded said they got mats.

When my car arrives I want to go out of my way to mention to the dealership that excluding the mats put me in a foul mood and my grades on the survey will reflect that fact.

I'm hoping that encourages them to change their minds.

[nickd23]

talk to your sales advisor and let them know your thoughts prior to delivery. one thing over the past 3 years that drives me nuts as a bmw sales manager is the fact that they only include floor mats in the x5 and 7 series. i spend thousands of dollars a year on mats. its not the dealer tho its BMW the does not include mats....

[terrapen73]

New for ALL 2012 models in the US. Floor Mats are standard. If you have a 1 series on order it will have mats from BMW. If your dealer is trying to charge you for them, then that is your dealer being an ass and trying to make money. Call some other dealerships to confirm, but my salesman was so happy that it was standard on 2012's that he told me about it one day last year in a random talk. When I ordered my car a couple weeks ago he mentioned it again.

[Cuz5150]

Originally Posted by terrapen73

New for ALL 2012 models in the US. Floor Mats are standard. If you have a 1 series on order it will have mats from BMW. If your dealer is trying to charge you for them, then that is your dealer being an ass and trying to make money. Call some other dealerships to confirm, but my salesman was so happy that it was standard on 2012's that he told me about it one day last year in a random talk. When I ordered my car a couple weeks ago he mentioned it again.

If this is true, its great news and bout' time. I made the CA toss in the floor mats for free when i picked up my 135i back in 09.
But...................(long pause) BMW also has raised the MSRP by $3000 on the 135i........correct me if i'm wrong. So, those mats better have some quality to them...........just saying

[ejm3]

Originally Posted by nickd23

talk to your sales advisor and let them know your thoughts prior to delivery. one thing over the past 3 years that drives me nuts as a bmw sales manager is the fact that they only include floor mats in the x5 and 7 series. i spend thousands of dollars a year on mats. its not the dealer tho its BMW the does not include mats....

Can you find that it writing or on the BMW website?
As you stated my CA told me mats are only included on the 5 series and up.

[terrapen73]

Originally Posted by Cuz5150

If this is true, its great news and bout' time. I made the CA toss in the floor mats for free when i picked up my 135i back in 09.
But...................(long pause) BMW also has raised the MSRP by $3000 on the 135i........correct me if i'm wrong. So, those mats better have some quality to them...........just saying

LOL. I was told they would be the standard mats you see with the driver's side having the thicker area where your heel rests and BMW embroidered on it while the passenger side mat is just a standard mat.

[terrapen73]

Originally Posted by ejm3

Can you find that it writing or on the BMW website?
As you stated my CA told me mats are only included on the 5 series and up.

I will call my salesman on Monday and see if there is any kind of confirmation per BMWNA that you can use with your salesman. Maybe your guy missed a memo.

[ejm3]

Originally Posted by terrapen73

I will call my salesman on Monday and see if there is any kind of confirmation per BMWNA that you can use with your salesman. Maybe your guy missed a memo.

Thanks.
I think my dealership is just being difficult on purpose.

[gwhiz]

Originally Posted by terrapen73

New for ALL 2012 models in the US. Floor Mats are standard. If you have a 1 series on order it will have mats from BMW. If your dealer is trying to charge you for them, then that is your dealer being an ass and trying to make money. Call some other dealerships to confirm, but my salesman was so happy that it was standard on 2012's that he told me about it one day last year in a random talk. When I ordered my car a couple weeks ago he mentioned it again.

That's funny. When I purchased my 2012 135i my salesman told me that floor mats were not included but that as a salesman, the dealership allows him to "gift" an accessory to customers if he so chooses. So he was nice enough to "throw in" the mats...

I thought that was so nice at first but if they were truly included anyway and he paraded them out upon delivery to make me feel special I would really feel pretty foolish that everyone around was secretly laughing at me behind their smiles.

This forum is making me hate my dealership...

[128vertinnoho]

I got free mats with my 2012 128 convertible. The salesman also picked out a snazzy keychain for me and gave that to me for free too. My overall sales experience at Pacific BMW was awesome and I gave them top marks on the survey across the board!

[terrapen73]

Originally Posted by gwhiz

That's funny. When I purchased my 2012 135i my salesman told me that floor mats were not included but that as a salesman, the dealership allows him to "gift" an accessory to customers if he so chooses. So he was nice enough to "throw in" the mats...

I thought that was so nice at first but if they were truly included anyway and he paraded them out upon delivery to make me feel special I would really feel pretty foolish that everyone around was secretly laughing at me behind their smiles.

This forum is making me hate my dealership...

I have a really good relationship with my salesman and dealership in general. I have been a customer there almost 12 years now. My salesman and I are the same age, I used to sell cars, and we enjoy some of the same hobbies, so we have some common background. As a result we have become friends.

The fact that I used to sell cars means that I may get a little more behind the scenes info that a regular car buyer may not. It also means that little things like him getting excited over the free mats for 2012 models get told to me while a normal customer would never hear it. We stand around and BS about what is going on in the industry while I am in for an oil change or whatever if he isn't with a client. In the past, the fact that mats aren't free has cost him, and I am sure other salesmen could chime in, sales.

While in the industry, as well as my own times as a customer, I can say for sure that there are dishonest and just plain stupid car salesman. It would not surprise me at all to see a dealership or even a salesman who figures his customer won't talk to anyone else try to pass off the mats as a "courtesy" gesture.

I could find out Monday that it is a regional thing or something as well. Hopefully I will have good news for you.

Edit: Just went back to build your own on BMWUSA and looked at the photos and read all the information closely. I did not see any mention of floor mats on the website, but in the pictures as you build your own car it clearly shows floor mats in the vehicle.

[rjdsts]

There's a BMW brochure on their website that describes all standard and optional equipment (revised Sept 14,2011) Download it and give it to your addled salesman.

[ronssito]

I have received 3.

[ejm3]

Originally Posted by rjdsts

There's a BMW brochure on their website that describes all standard and optional equipment (revised Sept 14,2011) Download it and give it to your addled salesman.

I downloaded this and I also have a hard copy from the dealer and I don't see anything about mats.

[terrapen73]

Sorry no update today. It was my buddies day off. I will talk with him tomorrow when he is at work.

[nickd23]

i looked through all the current programs today and saw no mention of standard mats but i will see my regional rep this week and i will check with him.

[code911]

Originally Posted by ejm3

I downloaded this and I also have a hard copy from the dealer and I don't see anything about mats.

page 3 under interior seating and trim, at the bottom. Floor mats standard on both 128 and 135