BMW Assist termination

gjm120 · 11-02-2016, 01:39 PM

Quote:

Originally Posted by zx10guy

It's about losing all the features BMW assist provides you.

I was told to put a BMW Assist number in my cell when I purchased the car. So calling this number if I decline to take the upgrade will result in a "you're own you own" response, ie no roadside assistance?

DuckCoverRoll · 11-02-2016, 02:15 PM

Quote:

Originally Posted by zx10guy

Several days? Are those guys writing the actual software or using your car as a training vehicle? My car was done in a day...day and a half.

As an update on my last post, it looks like my problem is solved. I haven't had a chance to test the SOS function, but the remote locking is now working. My SA went out to my car and did an update from the iDrive console. He was surprised the tech working on my car forgot to do this step. Took all of a few minutes and I was back on the road.

Haha -- yeah probably :-) ... he did say that they've been having issues with programming so perhaps they're just anticipating a delay. What sucks though is they weren't able to fix my airbag after all (the letter I received from the Parts department indicated that they have the airbag parts on hand, but apparently that was incorrect).

I'll be sure to test out the remote lock function once I get my car back!

zx10guy · 11-02-2016, 03:45 PM

Quote:

Originally Posted by gjm120

I was told to put a BMW Assist number in my cell when I purchased the car. So calling this number if I decline to take the upgrade will result in a "you're own you own" response, ie no roadside assistance?

No. If you still have the factory included BMW Assist, I would think you should be able to call and get towing assistance.

I don't profess to know everything BMW Assist provides from the car, but from what I know so far, this is what you'll be missing.

No automated SOS where the car calls the call center to notify them you've been in a wreck. From my understanding, there is also some information sent up indicating the severity of the crash ie air bag deployment.

No remote lock out feature. So if you happen to get locked out of your car, the call center won't be able to unlock the doors for you.

No remote locking. You won't be able to lock the car from the mobile app if you are wondering if you locked the car after parking it.

No GPS locator service. If you leave the car parked somewhere for a long duration, you can keep tabs on it to see if the car has been moved.

No destination send to car so the nav system would get an automated upload of the destination you want to go to.

No remote climate timer feature where you can pre ventilate your during hot summer months before going out to your car.

zx10guy · 11-02-2016, 03:47 PM

Quote:

Originally Posted by DuckCoverRoll

Haha -- yeah probably :-) ... he did say that they've been having issues with programming so perhaps they're just anticipating a delay. What sucks though is they weren't able to fix my airbag after all (the letter I received from the Parts department indicated that they have the airbag parts on hand, but apparently that was incorrect).

I'll be sure to test out the remote lock function once I get my car back!

The only programming issues I've heard about are with the F series model cars. My BMW tech buddy told me they're being asked to plug in these cars to have BMW corporate do remote coding to ensure no issue with the software update. He said he hasn't seen any issues with the E series model cars with the update.

MightyMouseTech · 11-02-2016, 04:04 PM

Quote:

Originally Posted by zx10guy

No GPS locator service. If you leave the car parked somewhere for a long duration, you can keep tabs on it to see if the car has been moved.
.

Only works if you are within 1 mile of your car.

Mach1er · 11-02-2016, 04:27 PM

Does anyone know if the Gracenote album info stuff gets OTA updates if you have BMW Assist? I know there's a HDD partition if you have iDrive for some data, but it seems to be more updated than what the dealer may update during services.

gjm120 · 11-02-2016, 04:54 PM

Quote:

Originally Posted by zx10guy

No. If you still have the factory included BMW Assist, I would think you should be able to call and get towing assistance.

I don't profess to know everything BMW Assist provides from the car, but from what I know so far, this is what you'll be missing.

No automated SOS where the car calls the call center to notify them you've been in a wreck. From my understanding, there is also some information sent up indicating the severity of the crash ie air bag deployment.

No remote lock out feature. So if you happen to get locked out of your car, the call center won't be able to unlock the doors for you.

No remote locking. You won't be able to lock the car from the mobile app if you are wondering if you locked the car after parking it.

No GPS locator service. If you leave the car parked somewhere for a long duration, you can keep tabs on it to see if the car has been moved.

No destination send to car so the nav system would get an automated upload of the destination you want to go to.

No remote climate timer feature where you can pre ventilate your during hot summer months before going out to your car.

Thanks for the info. That's quite a bit of services that I didn't even realize I had. I guess like a lot of others, I need to decide if I'm likely to use the services enough to give up the goodies.

DuckCoverRoll · 11-07-2016, 11:17 AM

Got my car back finally! I haven't checked out all the features yet, but I did try out sending Google Maps directions to the car -- and it works without a problem. Also, and this is off topic, after riding in the X3 loaner for a couple of days and coming back into my 135is, it reminded me how much I despise electric steering. Hopefully the implementation of electric steering in the M2 is better since I have my eyes on it (though not for a few more years)....

c1pher · 11-07-2016, 07:19 PM

I am guessing another feature you lose by not upgrading is the live traffic updates.

bagekko · 11-07-2016, 07:32 PM

Dont traffic updates come from radio bands?

Quote:

Originally Posted by MGM135is

I am guessing another feature you lose by not upgrading is the live traffic updates.

c1pher · 11-07-2016, 08:54 PM

I figured it was cellular....

1and1 · 11-07-2016, 09:02 PM

Mine come in via the HD radio

smrtypants44 · 11-08-2016, 10:01 AM

The only difference I've noticed with the 3g is that it doesn't take quite as long to "Send" a map location to the nav, everything else seems to work as normal.

gjm120 · 11-10-2016, 01:49 PM

Quote:

Originally Posted by 1and1

Mine come in via the HD radio

I talked to BMWNA today and was told you will not get the live traffic updates without the retrofit.

One thing I was a little surprised at was the BMW Assist terminates with the full wtty. It does not go along with the CPO. So with my full wtty expiring relatively soon, it's a easy decision to take the compensation. I was never likely to spend the money to extend the BMW Assist. I didn't even know most of what it gave me.

smrtypants44 · 11-10-2016, 02:46 PM

Quote:

Originally Posted by gjm120

I talked to BMWNA today and was told you will not get the live traffic updates without the retrofit.

One thing I was a little surprised at was the BMW Assist terminates with the full wtty. It does not go along with the CPO. So with my full wtty expiring relatively soon, it's a easy decision to take the compensation. I was never likely to spend the money to extend the BMW Assist. I didn't even know most of what it gave me.

My BMW assist is ending at the end of my CPO, not the end of my factory warranty.

gjm120 · 11-10-2016, 08:50 PM

Quote:

Originally Posted by smrtypants44

My BMW assist is ending at the end of my CPO, not the end of my factory warranty.

Also, the notice I rec'd in the mail had an Assist expiration date that coincided with the full wtty expiry. Damn. I need to quiz them again.

bagekko · 11-11-2016, 09:07 AM

My BMW Assist has been deactivated and I still get traffic updates.

Quote:

Originally Posted by gjm120

I talked to BMWNA today and was told you will not get the live traffic updates without the retrofit.

smrtypants44 · 11-11-2016, 10:03 AM

Quote:

Originally Posted by gjm120

Also, the notice I rec'd in the mail had an Assist expiration date that coincided with the full wtty expiry. Damn. I need to quiz them again.

Hmm that is odd. I did buy the maintenance extension I wonder if it was included in that package?

MightyMouseTech · 11-11-2016, 10:14 AM

Quote:

Originally Posted by bagekko

My BMW Assist has been deactivated and I still get traffic updates.

Are the traffic updates live on your map screen? How does this work?

gjm120 · 11-11-2016, 01:54 PM

Quote:

Originally Posted by MightyMouseTech

Are the traffic updates live on your map screen? How does this work?

I've never tried it. Kind of drives me to take the money and let the BMW Assist go.

I did confirm that roadside assistance carries thru the CPO wtty period. So if I'm within cell phone cover I can call on that.

Smrtypants44 - are you sure that your BMW Assist is active thru your CPO period, or maybe whoever you asked was thinking roadside assistance?

bagekko · 11-11-2016, 01:57 PM

Hadn't tried it while it had a route. From the nav map screen, went to left menu and clicked on traffic and it showed me all the things in the area.

Quote:

Originally Posted by MightyMouseTech

Are the traffic updates live on your map screen? How does this work?

MightyMouseTech · 11-11-2016, 02:01 PM

Quote:

Originally Posted by bagekko

Hadn't tried it while it had a route. From the nav map screen, went to left menu and clicked on traffic and it showed me all the things in the area.

OK, this may be a US only thing that us Cannucks do not get.

11-02-2016, 04:27 PM	#72
Mach1er Lieutenant 88 Rep 524 Posts Drives: '13 128i Join Date: Mar 2013 Location: Austin, TX iTrader: (0)	Does anyone know if the Gracenote album info stuff gets OTA updates if you have BMW Assist? I know there's a HDD partition if you have iDrive for some data, but it seems to be more updated than what the dealer may update during services. __________________ '13 128i \| 6MT \| SGM \| Black Boston \| Black Gloss \| Lighting \| Premium \| Tech \| HK \| Anti-Theft \| [CDV-Delete \| Clutch Stop \| 30% Pinnacle] Ordered 2.23 \| Production Begin 3.7 \| Ends 3.15 \| Released to carrier 3.18 \| At port 3.19 \| Departed 3.23 (K-line to Brunswick) \| Arrived 4.7 \| Truck 4.12 \| Dealer 4.19
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11-07-2016, 11:17 AM	#74
DuckCoverRoll Private First Class 26 Rep 142 Posts Drives: 2018 M3 (comp) Join Date: Aug 2014 Location: PACIFIC NW iTrader: (0)	Got my car back finally! I haven't checked out all the features yet, but I did try out sending Google Maps directions to the car -- and it works without a problem. Also, and this is off topic, after riding in the X3 loaner for a couple of days and coming back into my 135is, it reminded me how much I despise electric steering. Hopefully the implementation of electric steering in the M2 is better since I have my eyes on it (though not for a few more years)....
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11-07-2016, 07:19 PM	#75
c1pher Primo Generalissimo 4672 Rep 4,022 Posts Drives: All of them Join Date: Jun 2009 Location: DC area iTrader: (0) Garage List 2017 Porsche 911 Ca ... [10.00] 2023 BMW M2 [9.00] 2023 Porsche Macan GTS [10.00] 2022 Ford F-250 Tremor [8.50]	I am guessing another feature you lose by not upgrading is the live traffic updates.
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11-07-2016, 08:54 PM	#77
c1pher Primo Generalissimo 4672 Rep 4,022 Posts Drives: All of them Join Date: Jun 2009 Location: DC area iTrader: (0) Garage List 2017 Porsche 911 Ca ... [10.00] 2023 BMW M2 [9.00] 2023 Porsche Macan GTS [10.00] 2022 Ford F-250 Tremor [8.50]	I figured it was cellular....
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11-07-2016, 09:02 PM	#78
1and1 Loves me some MHD! 1858 Rep 1,719 Posts Drives: faster than he should... Join Date: Jul 2016 Location: Tally, FL iTrader: (2) Garage List '09 135i [10.00]	Mine come in via the HD radio
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11-08-2016, 10:01 AM	#79
smrtypants44 Captain 519 Rep 894 Posts Drives: 2017 440i Join Date: Jul 2015 Location: Tulsa, OK iTrader: (2)	The only difference I've noticed with the 3g is that it doesn't take quite as long to "Send" a map location to the nav, everything else seems to work as normal. __________________
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