Let's hear some opinions..

CrazyIvan · 11-11-2009, 12:00 PM

I'll keep this as short as possible. I ordered my car in March 08. It didnt get delivered until October 31, 08. Built date: september 08. Yet I know a few people who ordered the car at the same time and got it by July. Or ordered in May and received the same time. You get the idea. Recently I had a bad experience with service as well - they even managed to scratch the car

That pushed me over. I could've done ED, save about $2500 in the process, and have an AMAZING experience. Instead,I had to change my order to stateside since the dealer couldnt get things moving. What should I do? I love the car though! I'm going to call the sales manager to discuss this: I want to know what happened. It sounds more and more that my order was simply put aside since I'm just a kid. That's a feeling I get.

All opinions/suggestions welcome. Thanks.

BrokenVert · 11-11-2009, 12:09 PM

I dont agree with your kid theory. My car was delivered promptly and without a scratch to me. And I was 17 at the time.

CrazyIvan · 11-11-2009, 12:14 PM

Quote:

Originally Posted by BrokenVert

I dont agree with your kid theory. My car was delivered promptly and without a scratch to me. And I was 17 at the time.

Thanks BrokenVert. I'm 29, and the scratch is from service visit. I think my dealer just sucks in general.

BrokenVert · 11-11-2009, 12:17 PM

Quote:

Originally Posted by CrazyIvan

Thanks BrokenVert. I'm 29, and the scratch is from service visit. I think my dealer just sucks in general.

My dealer did that to me too. Nasty scracth in my driver's side rockerpanel. Apparently a tech smashed it with his boot. ugh.

Ohh well, find a good body shop and make them pay for the repair.

It sounds like your dealer really sucks.

Robert · 11-11-2009, 12:54 PM

If the damage it caused by them they need to pay for it. And don't let them use an "in-shop" body expert.

lib · 11-11-2009, 01:41 PM

Quote:

Originally Posted by CrazyIvan

Location: San Antonio, TX

I've said it before and I'll say it again....

The problem is BMW of San Antonio. Come to Austin

Angry3 · 11-11-2009, 01:47 PM

"I ordered mine in March '08. With all the backorders it didnt get built until september. Which is a model year '09. But even when prices changed midyear and again for '09 model year, my dealer still honored '08 prices and gave me an extra $500 off, and floor mats, and window tint - all for free. I'm happy, even knowing that I wasnt able to do Euro delivery."

Your quote from a couple of months ago OP. Sounds to me like you're just upset about the scratch and service experience, and you should be. Sit down and write a letter to the GM of the dealership explaining what happened regarding the damage and what you want the dealer to do about it, make sure to send it certified mail and to CC the service manager. People that act professionally and have reasonable expectations get good results in my experience, people like the wacko on E90post that start web sites slamming dealers and then take the car back there for service do not. Regarding the delay getting your car, there are a number of reasons that could have happened (inept CA, lack of allocations, etc.), you being a "kid" being the least likely. I don't think it's reasonable for you to raise that issue with the dealer a year after you've taken delivery of the car. I expect San Antonio has multiple dealers, if you're unhappy with the service vote with your feet, and do the same with your next BMW purchase.

Best of luck to you, keep us posted.

Oh, and just so you know, if you're 29 you're not a kid anymore

oasis3582 · 11-11-2009, 03:29 PM

I don't think you have a leg to stand on to make any accusations. And I would say if anything, being younger should help your experience since they know you have 40 years of car buying ahead of you!

TMR013 · 11-11-2009, 04:01 PM

Differenciations between dealers is really surprising with BMW. Since there are fewer of them, I would think that BMWNA would try and maintain more consistancy in the dealer experience. Does not seem to be the case. Lot's of talk of bad dealer experiences on the boards. Mine have all been very positive, so definately a difference.
Too bad, could really be a selling point that BMW I would think would want to capitalize on.
As far as the question of the OP. I think it's just the dealer, not you.

Midgad · 11-11-2009, 09:33 PM

Dont get me going on the service dept....

http://www.1addicts.com/forums/showthread.php?t=244805

Oh yea,
btw, all the scratches are still there, the finish will never be the same.

Nicky G · 11-11-2009, 09:47 PM

I haven't even taken delivery yet, but I talk to my salesperson at least once every few days, we shoot emails back and forth sometimes a few times in one night about the car. I've been quite impressed. They didn't "hard sell" me, they just gave me a fantastic deal, and opportunity to custom-order a car to "test drive" with no obligation. If the rest of the sales and then service process even comes close to my experience so far, I'll be happy to keep dealing with this dealership (BMW of Annapolis, Maryland).

HeyMoe53 · 11-11-2009, 10:47 PM

There sure does seem to be a huge difference from dealer to dealer. If I were working for BMW/NA, I would be very concerned about it.

I do receive (and complete) the surveys about my most recent experience at my BMW center. It is obvious that everyone at my dealer pays attention to those survey results. I receive first-class treatment from the time I set my sneaker into the place. And, it is not forced, they seem like they WANT to be there.

The day I ordered my 128, someone noticed my empty coffee cup as I was seated with my CA. He took it, refilled it, and brought it back.

When I got home, I looked up my "coffee person" on the dealer's website. He's the general manager of the place.

How's that? Think I will buy my next BMW there?

BTW - Sun Motorcars BMW, Mechanicsburg, PA, near Harrisburg.

11-11-2009, 12:00 PM	#1
CrazyIvan Lieutenant 29 Rep 488 Posts Drives: 2011 E90 M3 Join Date: Jul 2009 Location: MD iTrader: (0)	Let's hear some opinions.. I'll keep this as short as possible. I ordered my car in March 08. It didnt get delivered until October 31, 08. Built date: september 08. Yet I know a few people who ordered the car at the same time and got it by July. Or ordered in May and received the same time. You get the idea. Recently I had a bad experience with service as well - they even managed to scratch the car That pushed me over. I could've done ED, save about $2500 in the process, and have an AMAZING experience. Instead,I had to change my order to stateside since the dealer couldnt get things moving. What should I do? I love the car though! I'm going to call the sales manager to discuss this: I want to know what happened. It sounds more and more that my order was simply put aside since I'm just a kid. That's a feeling I get. All opinions/suggestions welcome. Thanks. __________________
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11-11-2009, 12:09 PM	#2
BrokenVert Resident Kerbalnaut 477 Rep 10,703 Posts Drives: Topless Brute/Hybrid Boogaloo Join Date: Apr 2009 Location: Fahrvergnügen/NY iTrader: (0)	I dont agree with your kid theory. My car was delivered promptly and without a scratch to me. And I was 17 at the time. __________________
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11-11-2009, 12:54 PM	#5
Robert Major General 414 Rep 6,968 Posts Drives: 135i -> is350 -> Tesla M3 perf Join Date: Aug 2005 Location: Socal iTrader: (1)	If the damage it caused by them they need to pay for it. And don't let them use an "in-shop" body expert.
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11-11-2009, 01:47 PM	#7
Angry3 All your 1 are belong to us!!! 20 Rep 658 Posts Drives: '08 135i 'Vert Join Date: Apr 2008 Location: Charlotte, NC iTrader: (0)	"I ordered mine in March '08. With all the backorders it didnt get built until september. Which is a model year '09. But even when prices changed midyear and again for '09 model year, my dealer still honored '08 prices and gave me an extra $500 off, and floor mats, and window tint - all for free. I'm happy, even knowing that I wasnt able to do Euro delivery." Your quote from a couple of months ago OP. Sounds to me like you're just upset about the scratch and service experience, and you should be. Sit down and write a letter to the GM of the dealership explaining what happened regarding the damage and what you want the dealer to do about it, make sure to send it certified mail and to CC the service manager. People that act professionally and have reasonable expectations get good results in my experience, people like the wacko on E90post that start web sites slamming dealers and then take the car back there for service do not. Regarding the delay getting your car, there are a number of reasons that could have happened (inept CA, lack of allocations, etc.), you being a "kid" being the least likely. I don't think it's reasonable for you to raise that issue with the dealer a year after you've taken delivery of the car. I expect San Antonio has multiple dealers, if you're unhappy with the service vote with your feet, and do the same with your next BMW purchase. Best of luck to you, keep us posted. Oh, and just so you know, if you're 29 you're not a kid anymore
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11-11-2009, 03:29 PM	#8
oasis3582 Lieutenant 146 Rep 582 Posts Drives: 2021 BMW X3 M40i Join Date: Aug 2009 Location: Cincinnati, OH iTrader: (0)	I don't think you have a leg to stand on to make any accusations. And I would say if anything, being younger should help your experience since they know you have 40 years of car buying ahead of you! __________________ Current: 2021 BMW X3 M40i Previous: VW GTI, Tesla Model 3 LR, Mazda MX-5 RF, Ford Mustang GT (x2), Mazda 3, BMW Z4 sDrive35i, Acura TSX, BMW 135i, Acura TSX, Honda Accord Coupe V6, Acura RDX, Pontiac GTO 6.0, Pontiac Grand Prix GTP
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11-11-2009, 04:01 PM	#9
TMR013 Opus Angelus 423 Rep 1,264 Posts Drives: 2018 LBB M2 Coupe Join Date: Apr 2009 Location: Chandler, AZ iTrader: (0)	Differenciations between dealers is really surprising with BMW. Since there are fewer of them, I would think that BMWNA would try and maintain more consistancy in the dealer experience. Does not seem to be the case. Lot's of talk of bad dealer experiences on the boards. Mine have all been very positive, so definately a difference. Too bad, could really be a selling point that BMW I would think would want to capitalize on. As far as the question of the OP. I think it's just the dealer, not you. Last edited by TMR013; 11-11-2009 at 04:08 PM.. Reason: .
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11-11-2009, 09:33 PM	#10
Midgad Free Skier 28 Rep 439 Posts Drives: 128i Coupe, 6MT, M-Sports Join Date: Aug 2008 Location: LI,NY iTrader: (0)	Dont get me going on the service dept.... http://www.1addicts.com/forums/showthread.php?t=244805 Oh yea, btw, all the scratches are still there, the finish will never be the same.
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11-11-2009, 09:47 PM	#11
Nicky G Private First Class 13 Rep 197 Posts Drives: 2010 135i (M Sport, Premium) Join Date: Nov 2009 Location: Baltimore, MD USA iTrader: (1)	I haven't even taken delivery yet, but I talk to my salesperson at least once every few days, we shoot emails back and forth sometimes a few times in one night about the car. I've been quite impressed. They didn't "hard sell" me, they just gave me a fantastic deal, and opportunity to custom-order a car to "test drive" with no obligation. If the rest of the sales and then service process even comes close to my experience so far, I'll be happy to keep dealing with this dealership (BMW of Annapolis, Maryland).
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11-11-2009, 10:47 PM	#12
HeyMoe53 Captain 64 Rep 671 Posts Drives: '17 M240 AW/Coral MT Join Date: Mar 2008 Location: Central PA iTrader: (0)	There sure does seem to be a huge difference from dealer to dealer. If I were working for BMW/NA, I would be very concerned about it. I do receive (and complete) the surveys about my most recent experience at my BMW center. It is obvious that everyone at my dealer pays attention to those survey results. I receive first-class treatment from the time I set my sneaker into the place. And, it is not forced, they seem like they WANT to be there. The day I ordered my 128, someone noticed my empty coffee cup as I was seated with my CA. He took it, refilled it, and brought it back. When I got home, I looked up my "coffee person" on the dealer's website. He's the general manager of the place. How's that? Think I will buy my next BMW there? BTW - Sun Motorcars BMW, Mechanicsburg, PA, near Harrisburg.
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