BMW Australia Contact

thomas135 · 06-16-2013, 02:35 AM

Hi All,

I have had a series of extremely unfortunate experiences at my local dealership. I was wondering if anyone had a contact at BMW Australia to submit a formal complaint? I'm concerned that sending it via their general email address it may not end up with the right person.

Thanks in advance!

Alpha Trion · 06-16-2013, 04:43 AM

03 9264 4084 Cant remember the guys name. But he's an asshole like the guy before him.

Be prepared for IGNORANCE!

-Elee

135BANDIT · 06-17-2013, 06:16 AM

Quote:

Originally Posted by Alpha Trion

03 9264 4084 Cant remember the guys name. But he's an asshole like the guy before him.

Be prepared for IGNORANCE!

-Elee

I have many issues with my dealer and on Friday got a flat out refusal to help from BMW-A , i intend to escalate my complaint to the QLD consumer law advocate.

Its a joke how BMW treat the product support side of thier business.

:m ad0259:

nishan777 · 06-17-2013, 08:56 PM

FWIW I just received a feedback form from BMW following a recall on our X5. The General Manager - After Sales was John Fairman (hopefully he lives up to his surname).

Managing Director was Phil Horton.

Perhaps if you could work out their e-mail addresses, you could bombard them. Shooting for the top echelons may mean some action / response compared to shooting lower.....

HQ is in Victoria and reception was 03 9264 4000.

Good Luck......

sparoz · 06-17-2013, 09:50 PM

You can get to the BMW AG. A previous owner had four HPFP failures and actually got somewhere contacting their board members. His advise was it is not too hard to work out their email addresses.

ansch · 06-17-2013, 11:11 PM

BMW Group Australia

Customer Support

783 Springvale Rd
Mulgrave VIC 3170

(: 1800 813 299
*: info@bmw.com.au
:: http://www.bmw.com.au

racer_x · 06-18-2013, 07:02 AM

The Fairfax press managed to push VW into a recall. How big of a story can you give them

thomas135 · 06-19-2013, 07:42 AM

Thank you to everyone who responded.

I called and was advised to send to info@ address. Sent an email three days ago with no response. If I don't hear back this week—I'll be going public with it.

MMorbo · 06-19-2013, 05:02 PM

Dam... Another hit to the resale value...

My wife's got the "golf"... Might as well turn my 135i Into a race car...

Ninjaoz · 06-20-2013, 08:00 PM

BMW Australia generally won't assist you if you have an issue with the dealer as it is a private contract between two parties. You will have to escalate the issue to consumer affair/fair trading and go from there. ( based upon my previous experience with Col Crawford BMW at Brookvale NSW)

http://www.notgoodenough.org/viewtopic.php?t=35500

http://forums.eurocca.net/showthread...ord-dealership

david.orr · 06-22-2013, 09:18 PM

When I had issues with 2 dealers over my e46m, I wrote directly to MD BMA and after a few discussions with his assistant, the Technical Services Manager arranged a time to meet me when he was next in Sydney. After driving my car, he gave me another M3 as loaner on the same day and fixed my issues after 3 weeks off road. It may be 7 years back but I'm confident BMA would still relish good customer feedback. Important thing I did was not to just whinge about my issues and poor dealers' assistance, I was very factual and non-emotional in my complaint to the MD. Included in my letter were a chronology of events, contact names, dates, discussion notes, whom/names of persons I have dealt with etc etc. Let the witch hunt start internally and I'm sure someone would respond to your needs. Goodluck

HecticX5 · 06-22-2013, 10:21 PM

When i had an issue with Alto BMW back when they were alive

...I called in regards to an X3 issue i had, i informed them that i was a mariachi and that i carried a wonderful guitarra with the lot. After that comment they went and immediately fixed the issues with my X3. Moral of the story is go into your dealer dressed up as Antonio Banderas 'El Mariachi' outfit with your guitarra.

Zuzu · 06-22-2013, 10:33 PM

Quote:

Originally Posted by HecticX5

When i had an issue with Alto BMW back when they were alive

...I called in regards to an X3 issue i had, i informed them that i was a mariachi and that i carried a wonderful guitarra with the lot. After that comment they went and immediately fixed the issues with my X3. Moral of the story is go into your dealer dressed up as Antonio Banderas 'El Mariachi' outfit with your guitarra.

Hahaha, Hectic..

HecticX5 · 06-22-2013, 10:44 PM

Quote:

Originally Posted by Zuzu

Hahaha, Hectic..

Wouldn't mind training with that mariachi Joe.

Zuzu · 06-22-2013, 10:57 PM

Quote:

Originally Posted by HecticX5

Wouldn't mind training with that mariachi Joe.

And possibly showing her your 6 shooter..

Sorry to OP for this OT rant..

06-16-2013, 02:35 AM	#1
thomas135 Enlisted Member 6 Rep 49 Posts Drives: 135i M-Sport Join Date: Nov 2011 Location: Melbourne, Australia iTrader: (0)	BMW Australia Contact Hi All, I have had a series of extremely unfortunate experiences at my local dealership. I was wondering if anyone had a contact at BMW Australia to submit a formal complaint? I'm concerned that sending it via their general email address it may not end up with the right person. Thanks in advance!
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06-16-2013, 04:43 AM	#2
Alpha Trion Lieutenant 30 Rep 491 Posts Drives: 135 Convertible Join Date: Apr 2011 Location: Sydney Australia iTrader: (0)	03 9264 4084 Cant remember the guys name. But he's an asshole like the guy before him. Be prepared for IGNORANCE! -Elee
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06-17-2013, 08:56 PM	#4
nishan777 Private 5 Rep 70 Posts Drives: 2008 BMW 135i Join Date: Dec 2012 Location: Perth, Western Australia iTrader: (0)	FWIW I just received a feedback form from BMW following a recall on our X5. The General Manager - After Sales was John Fairman (hopefully he lives up to his surname). Managing Director was Phil Horton. Perhaps if you could work out their e-mail addresses, you could bombard them. Shooting for the top echelons may mean some action / response compared to shooting lower..... HQ is in Victoria and reception was 03 9264 4000. Good Luck...... Last edited by nishan777; 06-17-2013 at 11:02 PM..
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06-17-2013, 09:50 PM	#5
sparoz Brigadier General 191 Rep 4,848 Posts Drives: VO 1///M; Macan Turbo Join Date: Jun 2008 Location: Sunshine Coast iTrader: (0)	You can get to the BMW AG. A previous owner had four HPFP failures and actually got somewhere contacting their board members. His advise was it is not too hard to work out their email addresses. __________________ Macan S Diesel - Carrera White Macan Turbo - White 1///M - Valencia Orange
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06-17-2013, 11:11 PM	#6
ansch Captain 33 Rep 645 Posts Drives: SGM 135i Join Date: Dec 2008 Location: Brisbane, Australia iTrader: (1)	BMW Group Australia Customer Support 783 Springvale Rd Mulgrave VIC 3170 (: 1800 813 299 *: info@bmw.com.au :: http://www.bmw.com.au
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06-18-2013, 07:02 AM	#7
racer_x Second Lieutenant 13 Rep 226 Posts Drives: When He Has To Join Date: Jan 2013 Location: Sydney iTrader: (0)	The Fairfax press managed to push VW into a recall. How big of a story can you give them
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06-19-2013, 07:42 AM	#8
thomas135 Enlisted Member 6 Rep 49 Posts Drives: 135i M-Sport Join Date: Nov 2011 Location: Melbourne, Australia iTrader: (0)	Thank you to everyone who responded. I called and was advised to send to info@ address. Sent an email three days ago with no response. If I don't hear back this week—I'll be going public with it.
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06-19-2013, 05:02 PM	#9
MMorbo Private First Class 4 Rep 157 Posts Drives: BMW 135i, 08', Sedona Red Join Date: May 2012 Location: Brisbane, Australia iTrader: (0)	Dam... Another hit to the resale value... My wife's got the "golf"... Might as well turn my 135i Into a race car... __________________ 2008 BMW 135i Sedona Red \| AT \| JB4 \| Autowerke DP \| AMS FMIC
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06-20-2013, 08:00 PM	#10
Ninjaoz Major 79 Rep 1,123 Posts Drives: E39 540i, E90 320d,F15 30d Join Date: Feb 2008 Location: Melbourne iTrader: (0) Garage List 2011 BMW 320d [10.00]	BMW Australia generally won't assist you if you have an issue with the dealer as it is a private contract between two parties. You will have to escalate the issue to consumer affair/fair trading and go from there. ( based upon my previous experience with Col Crawford BMW at Brookvale NSW) http://www.notgoodenough.org/viewtopic.php?t=35500 http://forums.eurocca.net/showthread...ord-dealership
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06-22-2013, 09:18 PM	#11
david.orr Lieutenant Colonel 123 Rep 1,852 Posts Drives: Cars Join Date: Aug 2011 Location: Australia iTrader: (0)	When I had issues with 2 dealers over my e46m, I wrote directly to MD BMA and after a few discussions with his assistant, the Technical Services Manager arranged a time to meet me when he was next in Sydney. After driving my car, he gave me another M3 as loaner on the same day and fixed my issues after 3 weeks off road. It may be 7 years back but I'm confident BMA would still relish good customer feedback. Important thing I did was not to just whinge about my issues and poor dealers' assistance, I was very factual and non-emotional in my complaint to the MD. Included in my letter were a chronology of events, contact names, dates, discussion notes, whom/names of persons I have dealt with etc etc. Let the witch hunt start internally and I'm sure someone would respond to your needs. Goodluck
	Appreciate 0 Quote

06-22-2013, 10:21 PM	#12
HecticX5 FULLY! 10 Rep 334 Posts Drives: CLA 45 AMG Join Date: Mar 2012 Location: Sydney, Australia iTrader: (0)	When i had an issue with Alto BMW back when they were alive ...I called in regards to an X3 issue i had, i informed them that i was a mariachi and that i carried a wonderful guitarra with the lot. After that comment they went and immediately fixed the issues with my X3. Moral of the story is go into your dealer dressed up as Antonio Banderas 'El Mariachi' outfit with your guitarra.
	Appreciate 0 Quote