SA Says I'm not allowed to have my service records?

FIRST1 · 04-30-2013, 01:46 PM

Hey, @ the dealership today for the battery cable recall, and asked my guy if he could print out a record of every single repair/maintenance on my car. He had a print out of it already and said he could go over it with me, but not give me a print out for confidentiality reasons...

What's that about? I'm not allowed to have documentation of the work done on my own car??

ShocknAwe · 04-30-2013, 01:50 PM

Dunno what's up with that. I had full records from my Honda and my Subaru.

kensington · 04-30-2013, 01:52 PM

Dont you keep your receipts?

FIRST1 · 04-30-2013, 01:53 PM

Quote:

Originally Posted by kensington

Dont you keep your receipts?

Bought the car used

doublevanosrc · 04-30-2013, 02:05 PM

What a jackass. As long as the previous owners personally info isn't on there he should give it to you.

FIRST1 · 04-30-2013, 02:06 PM

Quote:

Originally Posted by doublevanosrc

What a jackass. As long as the previous owners personally info isn't on there he should give it to you.

Have been dealing with him, he is a nice guy. It must be because there was work done under the previous owner. That's gotta be it, didn't realize that at first

JYohay · 04-30-2013, 02:35 PM

there is def a report he can give you that has dates and service visits and why.
its not the receipt and does have part numbers.
i got this when i got my car used before purchase.
it says "xx/xx/xx- milage=XXXXXX, Customer complained about loss of power, reprogrammed car
etc etc

its called the "warranty vehicle inquiry"

rking117 · 04-30-2013, 02:36 PM

Ive heard that before too. I usually ask for it though during the sell as a negotiation point. your salesman wont let the sale go just some stupid policy. I have mine and how much it was originally purchased for.

tracer bullet · 04-30-2013, 02:39 PM

It must be dealer's discretion, my local dealer emailed me the entire history, a number of pdf's, of my car when I bought it used. It wasn't real exciting or anything so i wouldn't sweat it either way, but they seemed to think it was just fine.

LinkA8A0A · 04-30-2013, 07:20 PM

Quote:

Originally Posted by FIRST1

Hey, @ the dealership today for the battery cable recall, and asked my guy if he could print out a record of every single repair/maintenance on my car. He had a print out of it already and said he could go over it with me, but not give me a print out for confidentiality reasons...

What's that about? I'm not allowed to have documentation of the work done on my own car??

He probably had a printout from their dcs program which blatantly says "confidential" on it, they won't give that to you. All of the other info would have customer's info on it.

Did you try asking the prior owner?

Kgolf31 · 04-30-2013, 07:27 PM

I have had service advisors from 2 different BMW dealerships print out information for my Z4M which I bought used and my 128i. Showed all service information.

barnsdale · 04-30-2013, 07:47 PM

Call BMW North America and have them change the VIN to your name - then when they pull it up everything will come up under your name and not his.

I just had them pull all the warranty work on my car - the owner had it until Warranty and then sold it to me, so now I have full history.

04-30-2013, 01:46 PM	#1
FIRST1 Major 109 Rep 1,048 Posts Drives: '15 M235i Melbourne Red Join Date: Sep 2010 Location: Long Island, NY iTrader: (5)	SA Says I'm not allowed to have my service records? Hey, @ the dealership today for the battery cable recall, and asked my guy if he could print out a record of every single repair/maintenance on my car. He had a print out of it already and said he could go over it with me, but not give me a print out for confidentiality reasons... What's that about? I'm not allowed to have documentation of the work done on my own car??
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04-30-2013, 01:50 PM	#2
ShocknAwe 1Addict 3239 Rep 7,905 Posts Drives: E82 Mutt, M57 Truck Join Date: Jul 2012 Location: Charleston iTrader: (22)	Dunno what's up with that. I had full records from my Honda and my Subaru. __________________ 2010 135i 6MT Jet Black N54/3 FE82 Mutt \| BUILD THREAD \| GARAGE SALE
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04-30-2013, 01:52 PM	#3
kensington Private First Class 6 Rep 153 Posts Drives: 08 135 Join Date: Mar 2012 Location: Tulsa, ok iTrader: (0)	Dont you keep your receipts?
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04-30-2013, 02:05 PM	#5
doublevanosrc Loves his G20 265 Rep 2,507 Posts Drives: 2020 330ix M sport Join Date: Jul 2009 Location: Austin. Tx iTrader: (1) Garage List 2013 BMW [0.00]	What a jackass. As long as the previous owners personally info isn't on there he should give it to you. __________________ 2020 330ix-Msport Past- 2013 135i 2011 135i
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04-30-2013, 02:35 PM	#7
JYohay Banned 45 Rep 2,009 Posts Drives: 2011 X5 Join Date: Mar 2012 Location: NY iTrader: (3)	there is def a report he can give you that has dates and service visits and why. its not the receipt and does have part numbers. i got this when i got my car used before purchase. it says "xx/xx/xx- milage=XXXXXX, Customer complained about loss of power, reprogrammed car etc etc its called the "warranty vehicle inquiry"
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04-30-2013, 02:36 PM	#8
rking117 Lieutenant Colonel 119 Rep 1,668 Posts Drives: Z4 3.0i & 320i Join Date: Aug 2012 Location: USA iTrader: (0)	Ive heard that before too. I usually ask for it though during the sell as a negotiation point. your salesman wont let the sale go just some stupid policy. I have mine and how much it was originally purchased for. __________________ Enjoying an E89 Z4, F30 320i and Fiat Abarth // E85 Z4 (sold), E82 128i (sold), Fiat Pop 500 (sold)
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04-30-2013, 02:39 PM	#9
tracer bullet Brigadier General 2502 Rep 3,621 Posts Drives: '11 135i , '15 X3 35i Join Date: May 2011 Location: Saint Paul, MN iTrader: (1)	It must be dealer's discretion, my local dealer emailed me the entire history, a number of pdf's, of my car when I bought it used. It wasn't real exciting or anything so i wouldn't sweat it either way, but they seemed to think it was just fine.
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04-30-2013, 07:27 PM	#11
Kgolf31 Brigadier General 461 Rep 4,531 Posts Drives: 2007 Z4MC, 2012 128i Join Date: Sep 2008 Location: Ohio iTrader: (4)	I have had service advisors from 2 different BMW dealerships print out information for my Z4M which I bought used and my 128i. Showed all service information.
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04-30-2013, 07:47 PM	#12
barnsdale Lieutenant 65 Rep 475 Posts Drives: 2015 M4 6MT AY Join Date: Feb 2013 Location: Toronto, ON iTrader: (1)	Call BMW North America and have them change the VIN to your name - then when they pull it up everything will come up under your name and not his. I just had them pull all the warranty work on my car - the owner had it until Warranty and then sold it to me, so now I have full history.
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