BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)
 





 

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      04-25-2008, 12:17 PM   #1
GeorgeJ.
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Sonnen BMW in San Rafael has been great

I have not hesitated to be critical of dealers who have done wrong and it is not fun, but it is truly a joy to write about a terrific experience. As my lease is up this spring I needed to order a new car. Having leased through a broker for the previous couple cars, and that not a handy option this time, I needed to seek out a friendly Northern California dealer. I called most of the Bay Area dealers (not BMW SF - see other posts) and talked with someone in sales. I followed up with an email to each of them. Andrew at Sonnen replied promptly, like two hours, with an attractive deal (like where I thought I should wind up, but without chasing the deal one place to another).

Three other dealers came back with numbers that were out of line, hardly even a good starting point, and five of them did not bother to follow up.

My wife leased an Audi from Sonnen some years ago from a gentleman that her sister had dealt with. The experience was similar. This leads me to think the dealership groups management is of a mind to make sales a positive experience and not always squeeze blood from client.

From the initial contact the follow up by Andrew has been rigorous. Contacting him on his day off, no problem, and even then going and getting an answer for me right away. If there service department is as good as sales I'd say the folks in Marin have it really good. I hope others find these comments useful, and have a similar experience with these people.

Cheers, George
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      04-26-2008, 02:11 AM   #2
gocal73
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Sonnen BMW - price?

I've been talking to Sonnen. What kind of price did you get? 128i or 135i? Thanks.
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      04-27-2008, 01:27 PM   #3
GeorgeJ.
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Quote:
Originally Posted by gocal73 View Post
I've been talking to Sonnen. What kind of price did you get? 128i or 135i? Thanks.
They came off a bit from msrp and buy rate on lease; that said I wound up ordering a 335i. Steeper discount, better residual, and lower buy rate translated to over a thousand a year savings on a car that stickers for 4600 more. BMW is be aggressive on the threes because they are market mature, and making hay on the ones because they are the new exciting toy on the market. I'd say Sonnen was fair in both cases. George
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      12-22-2008, 04:22 AM   #4
Leilani
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Thumbs up Great Sales Experience at Sonnen BMW!

Kerri Till was my salesperson when I first test drove the 128i, which I absolutely LOVED! She was friendly, professional, accommodating and made the whole sales experience very pleasant. Even her "closing" of asking me if there was anything she could do to make a deal that day was respectful after I told her I needed to think about it and wasn't ready to make a decision.

I did think about it overnight and decided I wanted my new 128i to be equipped exactly how I wanted it, which they did not have available on their lot. Kerri asked for the opportunity to give them my business, so I told her exactly what I was looking for and price-point I wanted to pay. She came through without a problem and delivered everything she promised! There was one car in the entire Western region that fit my needs, which she had it shipped to their dealership and I just picked it up on Saturday.

The delivery and paperwork went smoothly and I'm pleasantly amazed at the outstanding service I've received from Sonnen BMW so far! Kerri is wonderful at follow-up and called me yesterday to see how my drive home went and to let me know she'll inform me about the status of my black floormats, wind deflector and 3rd brake light replacement (it was defective) this week.

Kudos to Kerri for making my first BMW experience a wonderful one! Oh, and I love, love, LOVE my new 128i convertible...I look forward to many happy years of driving it! :wub:
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      01-25-2009, 03:36 AM   #5
Leilani
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I just found that Kerri Till is no longer at Sonnen, but she's working at Concord BMW now...in case anyone wanted a referral from me.
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Step - Premium - Sport - Cold Weather - Navigation - Comfort Access - Xenon - iPod/USB
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