Super customer care from Gill @ tirerack - BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)

tskeen · 09-03-2008, 09:44 AM

I bought new wheels, tires, sensors for my 1. They came in two days. The right rear had no air when installed on the car. Went to one of the installers Tire rack approved to see what the problem was. Turns out ,the sensor was out of whack somehow but the tech was able to repair. In the process of removing /replacing the tire he scrached my wheel

. They were willing to have the wheel looked at by The Wheel DR. Said they could "fix it"
I let Gill know about my wheel. Tirerack is sending out a new wheel and tire. I have been modding cars for a long time and delt with all kinds of folks good and bad.....Let me say this now.. Tire Rack and Gill do the right thing! To some vendors that was a grey area and some would have played the "blame game" Tirerack didn't fool around.....They did the right thing
Thank You Gill,
Tim in TN

martinsmu · 02-04-2009, 04:21 AM

You have to love good customer rep. I will call Gill when its time for tires to then!

Addict...Nah Im A Junkie! · 02-04-2009, 06:15 PM

I second this. I had some problems with my wheels and Gill was very helpful in remedying the situation.

I think everyone should give him a call if they are looking for wheels.

09-03-2008, 09:44 AM	#1
tskeen Private First Class Drives: 135 Join Date: Jun 2008 Location: East Tennessee Posts: 101 iTrader: (0)	Super customer care from Gill @ tirerack I bought new wheels, tires, sensors for my 1. They came in two days. The right rear had no air when installed on the car. Went to one of the installers Tire rack approved to see what the problem was. Turns out ,the sensor was out of whack somehow but the tech was able to repair. In the process of removing /replacing the tire he scrached my wheel. They were willing to have the wheel looked at by The Wheel DR. Said they could "fix it" I let Gill know about my wheel. Tirerack is sending out a new wheel and tire. I have been modding cars for a long time and delt with all kinds of folks good and bad.....Let me say this now.. Tire Rack and Gill do the right thing! To some vendors that was a grey area and some would have played the "blame game" Tirerack didn't fool around.....They did the right thing Thank You Gill, Tim in TN
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02-04-2009, 06:15 PM	#3
Addict...Nah Im A Junkie! Captain Drives: 09 135i, 98 M rdstr Join Date: Sep 2008 Location: NY Posts: 786 iTrader: (0)	I second this. I had some problems with my wheels and Gill was very helpful in remedying the situation. I think everyone should give him a call if they are looking for wheels. __________________ '09 135i 6MT : Space Grey/Black ette : Cold Weather Package : Sport Package : Glacier Silver Aluminum Trim : iPod and USB : Nav : HD radio : Premium hi-fi system

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02-04-2009, 04:21 AM	#2
martinsmu Private Drives: 135i, White/ red int Join Date: Feb 2009 Location: Calgary, ab Posts: 82 iTrader: (0)	You have to love good customer rep. I will call Gill when its time for tires to then!