Sponsored by The Tire Rack

[TexasKid]

So I go to have my wheels checked out because I'm getting alot of vibration in the car thinking that I've bent some rims...turns out my front two rims are cracked. WTF? I've had these for a few months and never in my 21 years of driving have I ever actually cracked a rim. I try to contact Tire Rack about them and they're giving me the run around of "buy a new set, send us yours and we'll decide if we'll warranty them." RIGHT. Why the hell would I want to buy a second set if these are so cheap that they're cracking after a few months? I've tried to contact Gil via email with no response. I'm really pissed right now. Oh yea...the "tech" that I sent these pictures to said "oh, those are obviously impact fractures. WHERE THE F*CK DO YOU SEE IMPACT MARKS????

[Gill@Tirerack.com]

Originally Posted by TexasKid

So I go to have my wheels checked out because I'm getting alot of vibration in the car thinking that I've bent some rims...turns out my front two rims are cracked. WTF? I've had these for a few months and never in my 21 years of driving have I ever actually cracked a rim. I try to contact Tire Rack about them and they're giving me the run around of "buy a new set, send us yours and we'll decide if we'll warranty them." RIGHT. Why the hell would I want to buy a second set if these are so cheap that they're cracking after a few months? I've tried to contact Gil via email with no response. I'm really pissed right now. Oh yea...the "tech" that I sent these pictures to said "oh, those are obviously impact fractures. WHERE THE F*CK DO YOU SEE IMPACT MARKS????

You tried to contact me via email with no response? Really? So the PM I sent you at 8:15am, 15min after I arrived at work this morning, telling you exactly how to go about addressing this situation does not count?

If this is a defect in the product it will be handled as such and they will be replaced. If it is a situation where abuse has occurred then it will not be covered. The only way to determine what caused the failure is to have them inspected. The only way to have them inspected is to have them here to do so. I hardly think it's unreasonable to inspect damaged wheels for a defect before sending new ones out.

For the record, I've owned the exact same wheels for roughly 20K miles and have had no issues, other than the one I caused (gouged wheel from something I hit.)

Gill

[TexasKid]

Actually no...I emailed these pictures to you today around noon to your tirerack address at noon, 4 hours after your PM note telling me to "contact customer service."

These wheels have been BABIED, yet I have two cracks in them. I guess I expected Breyton to make a rim at the same quality level as the original OEM wheels from BMW. I don't have an extra $700+ laying around to order a new pair in hopes *cough*bullsh1t*cough* that Tire Rack will warranty these obviously defective wheels. After speaking to your CS rep, she tells me to take them to a reputable wheel distributor (of her recommendation) to have a bare rim runout performed....but even once that is done to PROVE how the crack occured, she still needs them to be sent in for inspection. What the hell is the point of having a 3rd party look at them (at a price, no less) if Tire Rack still has to inspect them? For all the money that Tire Rack expects me to spend on sending them around in HOPES of a warranty, I can have them repaired locally and not lose time on the road. Definitely the LAST time I order from Tire Rack. If these had been purchased locally (gee, I guess that's why Breyton only sells online) I'd be rolling on a new pair right now. Thanks Tire Rack...you've been a big help!

[randomquickness]

this is very unfortunate. I am def gonna follow this to see how it gets resolved!

[larryn]

Originally Posted by randomquickness

this is very unfortunate. I am def gonna follow this to see how it gets resolved!

Agree that it's very unfortunate, but less-than-optimal way to go about getting something resolved, IMO. (frustrating as I'm sure it is)

[escobar929]

Originally Posted by larryn

Agree that it's very unfortunate, but less-than-optimal way to go about getting something resolved, IMO. (frustrating as I'm sure it is)

[Yearofthe1]

I'm not an expert, but if it was caused by an impact, wouldn't the cracking be on the opposite side of the supposed impact, or at least through and through from inside diameter out. Picture a bar of metal bending, it cracks furthest from the bend first, not closest. Very weird, and I'll also be watching closely. I have Breyton GTS-R's for my winter set-up.

[oneintheory]

Originally Posted by TexasKid

Actually no...I emailed these pictures to you today around noon to your tirerack address at noon, 4 hours after your PM note telling me to "contact customer service."

These wheels have been BABIED, yet I have two cracks in them. I guess I expected Breyton to make a rim at the same quality level as the original OEM wheels from BMW. I don't have an extra $700+ laying around to order a new pair in hopes *cough*bullsh1t*cough* that Tire Rack will warranty these obviously defective wheels. After speaking to your CS rep, she tells me to take them to a reputable wheel distributor (of her recommendation) to have a bare rim runout performed....but even once that is done to PROVE how the crack occured, she still needs them to be sent in for inspection. What the hell is the point of having a 3rd party look at them (at a price, no less) if Tire Rack still has to inspect them? For all the money that Tire Rack expects me to spend on sending them around in HOPES of a warranty, I can have them repaired locally and not lose time on the road. Definitely the LAST time I order from Tire Rack. If these had been purchased locally (gee, I guess that's why Breyton only sells online) I'd be rolling on a new pair right now. Thanks Tire Rack...you've been a big help!

Don't be a douche, dude. You think all impact marks are visible? Tire Rack isn't going to just GIVE you new wheels unless they look at them. It makes no business sense. If you think this is Tire Rack's fault, consider first that they didn't make the rims. Consider second that shit happens. Consider third that they can't just give people new rims every time something happens. They have to be certain.

If you want anything good to come of this, you should stop being a jackass. Otherwise, nobody is going to listen to you or help you out.

[gawee77]

Oh wow, and I ALMOST order these yesterday...

I want to see how this gets resolved before making my $2500 decision...

[twenzel]

Those look like the kind of cracks from hitting a bad pothole but the tires dont look damaged at all. Strange.

[Fireflyer239]

Watching this one closely!

[SPEZNAS92]

subscribed.

[135IBMW]

Originally Posted by Gill@Tirerack.com

You tried to contact me via email with no response? Really? So the PM I sent you at 8:15am, 15min after I arrived at work this morning, telling you exactly how to go about addressing this situation does not count?

If this is a defect in the product it will be handled as such and they will be replaced. If it is a situation where abuse has occurred then it will not be covered. The only way to determine what caused the failure is to have them inspected. The only way to have them inspected is to have them here to do so. I hardly think it's unreasonable to inspect damaged wheels for a defect before sending new ones out.

For the record, I've owned the exact same wheels for roughly 20K miles and have had no issues, other than the one I caused (gouged wheel from something I hit.)

Gill

It might have been best to not make this statement "For the record, I've owned the exact same wheels for roughly 20K miles and have had no issues, other than the one I caused (gouged wheel from something I hit.)" It really has no relevance to this situation, just because you don't have an issue with the wheels does not mean the op's wheels are not defective. Since no one knows if there is a defect, nothing more needs to be said until the wheels are inspected.

[aacabriolet]

Originally Posted by 135IBMW

It might have been best to not make this statement "For the record, I've owned the exact same wheels for roughly 20K miles and have had no issues, other than the one I caused (gouged wheel from something I hit.)" It really has no relevance to this situation, just because you don't have an issue with the wheels does not mean the op's wheels are not defective. Since no one knows if there is a defect, nothing more needs to be said until the wheels are inspected.

I agree. That was rather unprofessional on behalf of TireRack.

[achtungE30]

oofa...subscribing!

[HondaGoneRogue]

Shitty, I love my wheels. Really hope this doesn't happen to mine. Good luck OP. In for results.

[Gill@Tirerack.com]

Originally Posted by TexasKid

Actually no...I emailed these pictures to you today around noon to your tirerack address at noon, 4 hours after your PM note telling me to "contact customer service."

As of 10am this morning I have received no email from you with pictures of wheels. Perhaps you left me off the list when sending them to customer service.

Gill

[Gill@Tirerack.com]

Originally Posted by aacabriolet

I agree. That was rather unprofessional on behalf of TireRack.

Originally Posted by 135IBMW

It might have been best to not make this statement "For the record, I've owned the exact same wheels for roughly 20K miles and have had no issues, other than the one I caused (gouged wheel from something I hit.)" It really has no relevance to this situation, just because you don't have an issue with the wheels does not mean the op's wheels are not defective. Since no one knows if there is a defect, nothing more needs to be said until the wheels are inspected.

Sorry if you feel this way. He defamed a product that I feel very strongly about. He inserted his opinion as fact with this statement: "...these are so cheap that they're cracking after a few months?"

I added my personal experience with the same product. I see it as very relevant in the context he established. If you don't, we'll agree to disagree.

[jlee]

You guys need to stop going back and forth or this thread will get closed by the moderators.

Just send the wheel in and lets see what happens. Unfortunately like it or not thats the nature of mail order, there isn't a shop you can take it to.

Though Gill, I think Tirerack should allow their authorized installers to make these kind of assessments.

Jeff

[Dave]

Guys
Gill is a stand up vendor and will sort this out

Plz everyone refrain from judgment until TR has a chance to resolve this peacefully.

Next time keep this to Pm's ...i know gill responds to pm's VM and calls immed.

Ty

[zamm3k]

Originally Posted by oneintheory

Don't be a douche, dude. You think all impact marks are visible? Tire Rack isn't going to just GIVE you new wheels unless they look at them. It makes no business sense. If you think this is Tire Rack's fault, consider first that they didn't make the rims. Consider second that shit happens. Consider third that they can't just give people new rims every time something happens. They have to be certain.

If you want anything good to come of this, you should stop being a jackass. Otherwise, nobody is going to listen to you or help you out.

[135IBMW]

Originally Posted by Gill@Tirerack.com

Sorry if you feel this way. He defamed a product that I feel very strongly about. He inserted his opinion as fact with this statement: "...these are so cheap that they're cracking after a few months?"

I added my personal experience with the same product. I see it as very relevant in the context he established. If you don't, we'll agree to disagree.

Lets just say, that statement did nothing to focus on the root cause of the issue. Is the op's wheel defective? That can only be answered after the wheel is inspected.

http://www.e90post.com/forums/showpo...4&postcount=22

Is this a defect? Can't tell unless the wheel is inspected.....