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      03-30-2010, 03:28 AM   #1
taipan168
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Time taken to clear customs?

According to the Wallenius Wilhelmsen cargo tracking site, my car hit Port Kembla on the 17th of March but has still not cleared customs as of yesterday (29th). Is this normal or should I be worried (eg. that the car has been damaged in transit)? I asked the dealer and he said the delay was due to a large number of cars arriving on two ships that docked very close to each other leading to a delay in clearing customs and compliance.
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      03-30-2010, 03:38 AM   #2
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I doubt it was damaged in transit, I think the dealer is telling you the truth believe it or not.
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      03-30-2010, 03:51 AM   #3
taipan168
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Oh, not denying that the dealer is most probably telling the truth - just after an opinion as to how long clearing customs usually takes?
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      03-30-2010, 03:59 AM   #4
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mine was on the floor so I am probably not the right person to answer this. My brother just ordered a 2011 AW with 7 speed dual clutch and has a long and painful 3 months to wait until delivery. Sorry I couldnt be of more help.
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      03-30-2010, 04:19 AM   #5
AW123d
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My 123d is also waiting to clear customs in Port Kembla. My dealer says that I probably wont have it until late next week at the earliest.
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      03-30-2010, 04:54 AM   #6
taipan168
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Originally Posted by AW123d View Post
My 123d is also waiting to clear customs in Port Kembla. My dealer says that I probably wont have it until late next week at the earliest.
When did your car hit Port Kembla? If you enter your VIN into the Cargo ID field on this page - https://att.2wglobal.com/gstattweb/o...uickSearchPage - it will tell you.

Maybe our cars are stuck in the same place!
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      03-30-2010, 06:04 AM   #7
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Normally it takes 3 to 5 days to clear and much longer if it rains.. And seeing that Sydney is under a cloud of rain at the moment, the dealer could be telling the truth..

My son worked for Patricks Autocare at Glebe island Auto docking terminal for many years..
Depends on your dealers priorty listing at the wharfs and the customs work load.

When my car arrived the dealer issued a priorty clearing and the car was cleared in 2 working days from Port Kembla.This was only so that the dealer could deliver before the financial year ending.
So in the end, it really depends on the dealers authority.
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      03-30-2010, 10:40 AM   #8
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There is also prep time after it clears customs before it gets to the dealer.
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      03-30-2010, 03:16 PM   #9
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There is also prep time after it clears customs before it gets to the dealer.
True. So if you are to include pre delivery and customs clearance and transport, you are normally looking at about 5 to 10 working days from the time your ship docks to your garage.
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      03-30-2010, 03:22 PM   #10
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Quote:
Originally Posted by taipan168 View Post
When did your car hit Port Kembla? If you enter your VIN into the Cargo ID field on this page - https://att.2wglobal.com/gstattweb/o...uickSearchPage - it will tell you.

Maybe our cars are stuck in the same place!
Mine arrived on the 24th via TOMAR. It sounds like yours has been waiting there a little longer!
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      03-31-2010, 02:34 AM   #11
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dealers usually tell you to allow two weeks to clear, but usually this happens quicker.
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      04-21-2010, 02:46 PM   #12
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Quote:
Originally Posted by Orlin View Post
My brother just ordered a 2011 AW with 7 speed dual clutch and has a long and painful 3 months to wait until delivery. Sorry I couldnt be of more help.
I think he will be waiting 4-5mths, unless he picked one out of the ones that had already been ordered. If they ordered his fresh, it will be at least 4 or 5mths till he sees it. I'm at 3mths now and have been told at least 1 to 1 1/2 more.....BOOO!!!
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