BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)
 





 

Post Reply
 
Thread Tools Search this Thread
      03-01-2012, 12:34 PM   #1
Dave_ph
New Member
 
Drives: 2012 128i
Join Date: Mar 2012
Location: Palm Harbor , Fl

Posts: 14
iTrader: (0)

I wish I could get the production number to track

the 128I I ordered back on 1/24 but my dealer, Ferman BMW of Palm Harbor Florida, can't seem to get that number to me. They're putting most of their effort into getting me to finance thru them rather than using the financing I already arranged thru my Credit Union.

Is there any way I can get this thru BMWUSA based on the name of the dealer, daye ordered, my name and order details?

Alpine White 128i with sport package and an alarm.
Dave_ph is offline   United_States
0
Reply With Quote
      03-01-2012, 01:36 PM   #2
ejm3
Captain
 
Drives: 135 Convertible 6MT
Join Date: Nov 2011
Location: Connecticut

Posts: 609
iTrader: (0)

I got a printout at the time of my order from the dealer that showed my production number on it. If you ordered 1/24 you should have a VIN by now too.

I wonder if you're on the same boat I'm on that just docked in NY today. I ordered 1/25.
ejm3 is online now   United_States
0
Reply With Quote
      03-01-2012, 02:25 PM   #3
Dave_ph
New Member
 
Drives: 2012 128i
Join Date: Mar 2012
Location: Palm Harbor , Fl

Posts: 14
iTrader: (0)

There aren't any numbers on my purchase agreement. For some reason I thought it would come into Jacksonville because I'm in Florida.

Good to hear something about timing for somoene who placed an order when I did.

This is the second time I asked for the number and the last response I got from my salesman was "It's the end of the month and all the managers are busy".

There aren't any numbers on my purchase agreement. They're going to be getting some nasty reviews from me because I have a leased car and have to make a decision on wether to extend the lease another month if the BMW isn't in by 3/16.

Any guesses on when you'll actually get yours?
Dave_ph is offline   United_States
0
Reply With Quote
      03-01-2012, 02:57 PM   #4
ejm3
Captain
 
Drives: 135 Convertible 6MT
Join Date: Nov 2011
Location: Connecticut

Posts: 609
iTrader: (0)

No there's a separate printout they should have given you with the production order. It's not the same as the purchase order.

Your dealer sounds worse than mine. It's not end of the month anymore ask them for the VIN. That's what you need to track it on the ship. Production order won't help you there.

I was really hoping to have it early next week but based on some of the threads here it could take 7-10 days from dock to dealer.
__________________
2012 135 Convertible
2010 Lexus RX350
ejm3 is online now   United_States
0
Reply With Quote
      03-01-2012, 03:50 PM   #5
Dave_ph
New Member
 
Drives: 2012 128i
Join Date: Mar 2012
Location: Palm Harbor , Fl

Posts: 14
iTrader: (0)

Connecticut eh. I grew up in Woodbury
Dave_ph is offline   United_States
0
Reply With Quote
      03-01-2012, 04:19 PM   #6
ejm3
Captain
 
Drives: 135 Convertible 6MT
Join Date: Nov 2011
Location: Connecticut

Posts: 609
iTrader: (0)

Couldn't take the cold? Sissy ;-)
ejm3 is online now   United_States
0
Reply With Quote
      03-01-2012, 04:53 PM   #7
Dave_ph
New Member
 
Drives: 2012 128i
Join Date: Mar 2012
Location: Palm Harbor , Fl

Posts: 14
iTrader: (0)

I was living outside Boston 1998 and came down here on a business rip that winter when we had over 100 inches of snow and they were having a tough time getting planes in and out of Logan. I realized there's a better way to live.

The hight today was 78. I haven't owned an ice scraper in years.

I called my salesman and he doesn't have the production number because the Sales Manager just resigned. I guess the month end meeting didn't go well.

If I don't get that in a few days I'll start making noise about a refund. Especially if it's true that I could get one thru Costco's buying service for 3% over invoice and then a $500 rebate. That would save me $1,270
Dave_ph is offline   United_States
0
Reply With Quote
      03-01-2012, 05:04 PM   #8
ejm3
Captain
 
Drives: 135 Convertible 6MT
Join Date: Nov 2011
Location: Connecticut

Posts: 609
iTrader: (0)

This winter has been great compared to last year's nightmare. Maybe in a couple months I'll actually be able to use that convertible!

At this point screw the production number and just get the VIN if you can. Sure sounds like you're getting the run around. Bad part about getting your money back is that you have to wait all over again.
ejm3 is online now   United_States
0
Reply With Quote
      03-01-2012, 05:52 PM   #9
Dave_ph
New Member
 
Drives: 2012 128i
Join Date: Mar 2012
Location: Palm Harbor , Fl

Posts: 14
iTrader: (0)

I wouldn't wait. I'd either find something on one of 4 local dealers lots and settle for 'not alpine white (ack) or go buy a Lexus or Infiniti off the lot. I've reached my limit for B.S.
Dave_ph is offline   United_States
0
Reply With Quote
      03-01-2012, 08:43 PM   #10
Dave_ph
New Member
 
Drives: 2012 128i
Join Date: Mar 2012
Location: Palm Harbor , Fl

Posts: 14
iTrader: (0)

I finally got the production number by walking in there tonight.

AND THEY PLACED THE ORDER WRONG

Am am so ***ed off.

The original purchase was a three ring circus of every sleezy sales technique in the book and now when I finally pull the production number out of them, like pulling teeth, it's wrong.

I am fuming. I'm not taking the car. I didn't pay top dollarand wait to get a car I copuld have pulled from a lot a month ago.

This site, Bimmerfest, Edmunds, Angies List, all the Dealer rating sites I can find, Yahoo, Yelp, my co-worker who wants a 328i convertible and anyone else are going to get the full story of this whole dsaster.

I want a BMW but if this is what happens I'll switch to something else. I don't know. Maybe a private used sale if I can find a very recent car with a carfax. It can't be worse than dealing with Ferman BMW.

That's Ferman BMW of Palm Harbor Florida

Last edited by Dave_ph; 03-01-2012 at 08:52 PM.
Dave_ph is offline   United_States
0
Reply With Quote
      03-01-2012, 09:21 PM   #11
MPowerF1
Private First Class
 
MPowerF1's Avatar
 
Drives: 2012 BMW 135i DCT
Join Date: Dec 2011
Location: Bay Area

Posts: 126
iTrader: (0)

How do you know they ordered it wrong? It's important: the BMW USA tracking website is not reliable. My options changed a hundred times on that site. If the purchase order is wrong, then obviously that's a big problem. But if it's just the website then it's hopefully not a problem with the order but just the typical BMW website...
MPowerF1 is offline  
0
Reply With Quote
      03-01-2012, 09:36 PM   #12
Dave_ph
New Member
 
Drives: 2012 128i
Join Date: Mar 2012
Location: Palm Harbor , Fl

Posts: 14
iTrader: (0)

Oh shit. That could be an embarassing e-mail I just sent them
Dave_ph is offline   United_States
0
Reply With Quote
      03-01-2012, 10:14 PM   #13
MPowerF1
Private First Class
 
MPowerF1's Avatar
 
Drives: 2012 BMW 135i DCT
Join Date: Dec 2011
Location: Bay Area

Posts: 126
iTrader: (0)

Lol. Could be worse...

But seriously, when my car completed production, the website said I had zero options. This was before it said that I had ordered a white car (when I ordered black). So everything should still be good.
MPowerF1 is offline  
0
Reply With Quote
      03-02-2012, 08:45 AM   #14
ejm3
Captain
 
Drives: 135 Convertible 6MT
Join Date: Nov 2011
Location: Connecticut

Posts: 609
iTrader: (0)

Mine was messed up but when it went into production the BMW web site fixed itself and the order was correct.
ejm3 is online now   United_States
0
Reply With Quote
      03-02-2012, 10:14 AM   #15
Dave_ph
New Member
 
Drives: 2012 128i
Join Date: Mar 2012
Location: Palm Harbor , Fl

Posts: 14
iTrader: (0)

No, they screwed the order. Confirmed by their General Manager by e-mail. Waiting for phone contact

Insert not happy puppy icon
Dave_ph is offline   United_States
0
Reply With Quote
      03-02-2012, 12:16 PM   #16
Dave_ph
New Member
 
Drives: 2012 128i
Join Date: Mar 2012
Location: Palm Harbor , Fl

Posts: 14
iTrader: (0)

I'm going forward with this because I have a leased car to return and I don't want to restart the order process with someone else. When I tried to rebuild it at BMWUSA and TRUCARE I couldn't get the paddle shifters with the sport package.

They're doing nothing to rectify the situation.

I pray I get a satisfaction survey from BMW.
Dave_ph is offline   United_States
0
Reply With Quote
      03-02-2012, 01:07 PM   #17
MPowerF1
Private First Class
 
MPowerF1's Avatar
 
Drives: 2012 BMW 135i DCT
Join Date: Dec 2011
Location: Bay Area

Posts: 126
iTrader: (0)

Quote:
Originally Posted by Dave_ph View Post
I'm going forward with this because I have a leased car to return and I don't want to restart the order process with someone else. When I tried to rebuild it at BMWUSA and TRUCARE I couldn't get the paddle shifters with the sport package.

They're doing nothing to rectify the situation.

I pray I get a satisfaction survey from BMW.
Worked for me...

Have you guys looked through available inventory again? Considering the mess up, if they can find a car that's close (but has more options...), the extra cost should be covered by the dealer. But I wouldn't put yourself into a car you don't want as a result of a dealer being stupid.
MPowerF1 is offline  
0
Reply With Quote
      03-02-2012, 02:48 PM   #18
Dave_ph
New Member
 
Drives: 2012 128i
Join Date: Mar 2012
Location: Palm Harbor , Fl

Posts: 14
iTrader: (0)

Searched and there' still nothing close.

Seems like they should swallow the cost of an upgrade but they didn't offer.They offered to do something, I think it was called a "120", which is a reorder but faster than a "Priority 1" to have another car here in about 5 weeks. I just don't trust them not to screw it up or that I wouldn't get a surprise on the bill at the end. All in all they seem pretty entitled to overcharge and then screw up. I was paying $1,200 over invoice. You'd think they'd want to make me very happy.

The other option offered was a refund of my deposit. That's tempting but it means going thru the whole process again with another dealer and then waiting for another order.

I left the phone call with an I'll get back to you when I decide what I want to do.

A while ago I e-mailed a new offer for the car as is with a request that they either leave the new purchase agreement or a check at the desk for me to pick up in the morning.

I'm looking thru the stock of CPO 128 and 328 Coupes at the other local dealers now if he chooses refund. Restarting the research and pricing process again for used cars is a pain. Not what I had in mind for this weekend.
Dave_ph is offline   United_States
0
Reply With Quote
      03-02-2012, 03:13 PM   #19
KingOfJericho
Brigadier General
 
KingOfJericho's Avatar
 
Drives: Yes
Join Date: Aug 2007
Location: CT

Posts: 4,859
iTrader: (1)

Garage List
2010 135i Coupe  [2.63]
Wow, that's horrendous customer service. Seems like an amateur operation they're running over there. I would pull the deposit and never look back. If you can get a comparably priced G37S, I would jump on it. You should also call BMWNA and report the dealership.
__________________
The views and opinions expressed in this post are those of the author and do not necessarily reflect the official policy or position of Bimmerpost.

2010 S4 Current | 2010 BMW 135i Retired | 2006 Lotus Exige Retired
KingOfJericho is offline  
0
Reply With Quote
      03-02-2012, 04:14 PM   #20
Dave_ph
New Member
 
Drives: 2012 128i
Join Date: Mar 2012
Location: Palm Harbor , Fl

Posts: 14
iTrader: (0)

Like I said, BMWUSA, EDMUNDS, Angies list, a couple of dealer rating sites and The BBB are going to hear about it. They already locked themselves out of selling to a coworker of mine who wants a 328i convertible because he watched the whole thing.

I'm stuck right now because there's a limited supply of 128is in Florida (loaded down with Premium Pacjkages) and my VW GTI is coming off lease just as this car is supposed to be arriving. Also, I have to go in for ear surgery ASAP.

They took advantage and ran out the clock on me for a month before I found out they screwed up the order so by god I'm going to cost them so much in reputation and time dealing with the shit storm I unleash that they're going to wish they gave me a car for free.

I had let the price slide and go up just so I could complete this quickly and easily and they still managed to screw up the one thing left to screw up.

Quick and easy and they their service department gets rave reviews. And they're exactly 1 mile from my house.
Dave_ph is offline   United_States
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 07:49 AM.




1addicts
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST