BMW not that dependable - BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)

Ian///M · 02-13-2013, 05:06 PM

BMW has slipped further. I must say my E46 had zero issues, 135i a few, and 1M 3 warranty claims to date!

Time to save for an LFA

Jeef Beef · 02-13-2013, 06:24 PM

It's surprising to see BMW ahead of Scion (Toyota) and Nissan/Infiniti

Alpine* · 02-13-2013, 06:40 PM

Quote:

Originally Posted by Jeef Beef

It's surprising to see BMW ahead of Scion (Toyota) and Nissan/Infiniti

and behind Buick, weren't they importing Commodores as Buicks at some stage? maybe it was just Pontiacs

Jmanscotch · 02-13-2013, 06:53 PM

Does it note which year models are included in the study? I find it hard to believe some of those positions if we're talking the last 5 years or so...

Knightelf · 02-13-2013, 07:00 PM

Quote:

Originally Posted by Jmanscotch

Does it note which year models are included in the study? I find it hard to believe some of those positions if we're talking the last 5 years or so...

Apparently the survey was based on 2010 models

TWD · 02-13-2013, 07:04 PM

E46 FTW

flinchy · 02-13-2013, 07:04 PM

Quote:

Originally Posted by Jeef Beef

It's surprising to see BMW ahead of Scion (Toyota) and Nissan/Infiniti

strange to see scion so far behind toyota..

sparoz · 02-13-2013, 09:43 PM

For the record I had more problems with the e46 than any of my current cars during the first 2 years of ownership.

UR25IO · 02-13-2013, 09:51 PM

I knew I should of bought a Lexus

chrisN · 02-14-2013, 07:02 AM

lexus is lame, although their customer services is ridiculously good

amk2912 · 02-14-2013, 07:16 AM

'99 E46 323i - no problems in 5 years
'06 E60 530i - aircon, radio problems
'05 E53 X5 3.0 - what a heap of..... too many issues to remember
'06 E87 130i - no problems
'08 E82 135i - battery problems - plus most of the ones members here have had
'09 E90 M3 - blew two sets of rear tail lights (the LED ones), air intake valve
'10 E70 X5 40d - dodgy tailgate lock, replaced stereo amp, replaced bluetooth module
'12 F10 530d - no problems.... so far

Other cars....

'08 Hyundai Getz - no problems
'08 Hyundai i30 - no problems
'10 Suzuki Kizashi - no problems

UR25IO · 02-14-2013, 09:20 AM

Quote:

Originally Posted by chrisN

lexus is lame, although their customer services is ridiculously good

Lexus guys HAVE THE BEST CUSTOMER SERVICE EVER..! some times i think i should of bought another Lexus because of thier customer care and service!
Lexus there cars are reliable..!

chappy · 02-14-2013, 03:23 PM

Quote:

Originally Posted by UR25IO

Lexus guys HAVE THE BEST CUSTOMER SERVICE EVER..! some times i think i should of bought another Lexus because of thier customer care and service!
Lexus there cars are reliable..!

Yes they have the best customer service with board room if you want meetings full size billard table, gym and private media you can chillout have a wine, softdrinks and teas and coffees and the best was there cakes, i fall for that every time, and after playing pool you can drive any of there cars for about an hour, i do miss all that pampering, but enjoying my bmw a lot more.
And i had a IS200/IS300 and a IS250 before my 335.
Tho i had more trouble with my Lexus IS250 than the bmw.

UR25IO · 02-14-2013, 05:05 PM

Quote:

Originally Posted by chappy

Yes they have the best customer service with board room if you want meetings full size billard table, gym and private media you can chillout have a wine, softdrinks and teas and coffees and the best was there cakes, i fall for that every time, and after playing pool you can drive any of there cars for about an hour, i do miss all that pampering, but enjoying my bmw a lot more.
And i had a IS200/IS300 and a IS250 before my 335.
Tho i had more trouble with my Lexus IS250 than the bmw.

Wow thats is strange to hear you having dramas with the IS250. Those car are rely comfy to drive.. LOL I to had a IS200. Dont get me wrong the performance and driver pleasure from BMW is outstanding, but its pointless if you dont have a someone to fall back on with serviceing.. at time the local dealer just makes me feel unwelcome.. also dicking me around with crap when I had my car in for a service..(Note it was in there for 6 weeks)

I just wish the customer serving from BMW was just like Lexus!

Scoobs · 02-14-2013, 05:23 PM

^ agree 100%. The servcie at both the front end ( sales ) and back end ( service ) is very poor from my experience.

I was recently contacted by a "Retention Manager" from BMW Sydney as my CHP is running out. Emailed him 3 times with some basic questions over a week. No response. In the end I had to elevate my questions to someone else to get some answers.

Retention Manager Pffffffft

JB4135 · 02-14-2013, 05:41 PM

Not suprised at all but still enjoy driving one.

pavo335 · 02-14-2013, 06:02 PM

the only thing about that list i believe is land rover being last

Rivenscyr · 02-14-2013, 06:38 PM

Quote:

Originally Posted by pavo335

the only thing about that list i believe is land rover being last

i snapped up extended warranty as soon as it was offered to me

BBK · 02-15-2013, 12:48 AM

As always with these reports, it doesn't go into detail the kinds of 'problems' the car has. When you spend big money on a car, you tend to be more antsy over smaller things. For eg: I've read of people here getting warranty work or having issues with 'noises' and wind noise etc. If you buy a $15k Hyundai, you don't go back and whinge about wind noise...

bmw1mc · 02-15-2013, 12:55 AM

Touch wood nothing on mine so far! Except me wrecking the damn software install

racer_x · 02-15-2013, 04:53 AM

Quote:

Originally Posted by Scoobs

^ agree 100%. The servcie at both the front end ( sales ) and back end ( service ) is very poor from my experience.

I was recently contacted by a "Retention Manager" from BMW Sydney as my CHP is running out. Emailed him 3 times with some basic questions over a week. No response. In the end I had to elevate my questions to someone else to get some answers.

Retention Manager Pffffffft

Why not try a different dealer? It's not like you didn't give them a chance.

I can't imagine BMW Sydney is short of prospective customers so they will never put in the effort another dealer would.

Scoobs · 02-18-2013, 12:40 AM

^ think you are right on the money there... Problem for me is that I live a short trip through the cross city tunnel away from Sydney BMW.

I emailed their service department last night to enquire how much they were going to rape me for a scheduled "vehicle inspection" - and asked about the cost of an oil change as well.

As expected, I never heard back from them today - so thought I would ring my enquiry through.

Now I know this is a BAD time to ring the service department (4pm ). But still... this is BMW right ! you know - German quality and and service and all that. Was on the phone, on hold, listening to " I like the way you move" for 9 minutes before hanging up.

Those Lexus's are sounding better by the minute

P.S. just joking....

02-13-2013, 05:06 PM	#1
Ian///M Brigadier General Drives: 1M E82 Join Date: Mar 2011 Location: Oz Posts: 4,529 iTrader: (0)	BMW not that dependable BMW has slipped further. I must say my E46 had zero issues, 135i a few, and 1M 3 warranty claims to date! Time to save for an LFA Attached Images __________________ BMW 1M VO - Cobb, Remus muffler, MadDads midpipes, ETS 5" FMIC, ER CP, CDV, OCC, Michelin PSS
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02-13-2013, 06:24 PM	#2
Jeef Beef Lord Captain Commander Drives: a sleeper Join Date: Oct 2009 Location: Sydney, Australia Posts: 3,023 iTrader: (0)	It's surprising to see BMW ahead of Scion (Toyota) and Nissan/Infiniti __________________ E82 135i M-sport: SGM/6MT/Black PROcede V5 \| BMS DCI \| AR Catless DPs \| BMW PE \| ER CP \| HKS BOV \| BMW SSK \| KW V1 coilovers \| Dunlop Direzza Star Specs \| GTC-CX Matte Black 18" \| GP Thunder 7500K \| Kerscher CF Lip

02-13-2013, 06:53 PM	#4
Jmanscotch is a Texan Drives: '09 135i - 6MT SOLD Join Date: Nov 2011 Location: Colorado Springs Posts: 387 iTrader: (6)	Does it note which year models are included in the study? I find it hard to believe some of those positions if we're talking the last 5 years or so... __________________ *- Jake*

02-13-2013, 07:04 PM	#6
TWD Drives: All sorts of Cars Join Date: Jan 2012 Location: Sydney Posts: 814 iTrader: (0)	E46 FTW __________________ TWD - The Weekend Detailer www.t-wd.net info@t-wd.net www.facebook.com/TheWeekendDetailer

02-13-2013, 09:43 PM	#8
sparoz Brigadier General Drives: VO 1///M; AW X3 30d Join Date: Jun 2008 Location: Sunshine Coast Posts: 4,524 iTrader: (0)	For the record I had more problems with the e46 than any of my current cars during the first 2 years of ownership. __________________ 1///M - Valencia Orange X3 30d - Alpine White Under Six Seconds http://www.under6s.com

02-13-2013, 09:51 PM	#9
UR25IO Lieutenant Drives: 2011 BMW 135i M-SPORT DCT Join Date: Nov 2011 Location: SYDNEY BONNYRIGG HEIGHTS Posts: 458 iTrader: (0)	I knew I should of bought a Lexus

02-14-2013, 07:02 AM	#10
chrisN Lieutenant Drives: bmw 125i coupe Join Date: Dec 2010 Location: sydney Posts: 495 iTrader: (0) Garage List 2010 125i [4.33]	lexus is lame, although their customer services is ridiculously good __________________

02-14-2013, 07:16 AM	#11
amk2912 Lieutenant Colonel Drives: '10 X5 40d & '12 F10 520d Join Date: Dec 2007 Location: Perth Posts: 1,662 iTrader: (0)	'99 E46 323i - no problems in 5 years '06 E60 530i - aircon, radio problems '05 E53 X5 3.0 - what a heap of..... too many issues to remember '06 E87 130i - no problems '08 E82 135i - battery problems - plus most of the ones members here have had '09 E90 M3 - blew two sets of rear tail lights (the LED ones), air intake valve '10 E70 X5 40d - dodgy tailgate lock, replaced stereo amp, replaced bluetooth module '12 F10 530d - no problems.... so far Other cars.... '08 Hyundai Getz - no problems '08 Hyundai i30 - no problems '10 Suzuki Kizashi - no problems __________________ 2012 BMW F10 520d M-Sport 2010 BMW E70 X5 xdrive40d

02-14-2013, 05:23 PM	#15
Scoobs Second Lieutenant Drives: 135i Space Grey DCT Join Date: Sep 2009 Location: Sydney Australia Posts: 225 iTrader: (0)	^ agree 100%. The servcie at both the front end ( sales ) and back end ( service ) is very poor from my experience. I was recently contacted by a "Retention Manager" from BMW Sydney as my CHP is running out. Emailed him 3 times with some basic questions over a week. No response. In the end I had to elevate my questions to someone else to get some answers. Retention Manager Pffffffft

02-14-2013, 05:41 PM	#16
JB4135 Colonel Drives: E92 BSM & E91 BSM Join Date: Feb 2011 Location: Australia Posts: 2,372 iTrader: (1)	Not suprised at all but still enjoy driving one. __________________ JB4 G5

02-14-2013, 06:02 PM	#17
pavo335 Banned Drives: 3.5 wheeler Join Date: Feb 2012 Location: sydney Posts: 2,993 iTrader: (0)	the only thing about that list i believe is land rover being last

02-15-2013, 12:48 AM	#19
BBK Brigadier General Drives: A boring one... Join Date: Oct 2008 Location: Australia Posts: 3,053 iTrader: (0) Garage List 2009 BMW 135i [2.88]	As always with these reports, it doesn't go into detail the kinds of 'problems' the car has. When you spend big money on a car, you tend to be more antsy over smaller things. For eg: I've read of people here getting warranty work or having issues with 'noises' and wind noise etc. If you buy a $15k Hyundai, you don't go back and whinge about wind noise...

02-15-2013, 12:55 AM	#20
bmw1mc Second Lieutenant Drives: BMW 1M Coupe Join Date: May 2012 Location: Sydney Australia Posts: 275 iTrader: (0)	Touch wood nothing on mine so far! Except me wrecking the damn software install

02-18-2013, 12:40 AM	#22
Scoobs Second Lieutenant Drives: 135i Space Grey DCT Join Date: Sep 2009 Location: Sydney Australia Posts: 225 iTrader: (0)	^ think you are right on the money there... Problem for me is that I live a short trip through the cross city tunnel away from Sydney BMW. I emailed their service department last night to enquire how much they were going to rape me for a scheduled "vehicle inspection" - and asked about the cost of an oil change as well. As expected, I never heard back from them today - so thought I would ring my enquiry through. Now I know this is a BAD time to ring the service department (4pm ). But still... this is BMW right ! you know - German quality and and service and all that. Was on the phone, on hold, listening to " I like the way you move" for 9 minutes before hanging up. Those Lexus's are sounding better by the minute P.S. just joking....

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