BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)
 





 

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      02-13-2013, 05:06 PM   #1
Ian///M
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BMW not that dependable

BMW has slipped further. I must say my E46 had zero issues, 135i a few, and 1M 3 warranty claims to date!

Time to save for an LFA
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      02-13-2013, 06:24 PM   #2
Jeef Beef
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It's surprising to see BMW ahead of Scion (Toyota) and Nissan/Infiniti
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      02-13-2013, 06:40 PM   #3
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Quote:
Originally Posted by Jeef Beef View Post
It's surprising to see BMW ahead of Scion (Toyota) and Nissan/Infiniti
and behind Buick, weren't they importing Commodores as Buicks at some stage? maybe it was just Pontiacs
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      02-13-2013, 06:53 PM   #4
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Does it note which year models are included in the study? I find it hard to believe some of those positions if we're talking the last 5 years or so...
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      02-13-2013, 07:00 PM   #5
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Quote:
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Does it note which year models are included in the study? I find it hard to believe some of those positions if we're talking the last 5 years or so...
Apparently the survey was based on 2010 models
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      02-13-2013, 07:04 PM   #6
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E46 FTW
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      02-13-2013, 07:04 PM   #7
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Quote:
Originally Posted by Jeef Beef View Post
It's surprising to see BMW ahead of Scion (Toyota) and Nissan/Infiniti
strange to see scion so far behind toyota..
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      02-13-2013, 09:43 PM   #8
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For the record I had more problems with the e46 than any of my current cars during the first 2 years of ownership.
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      02-13-2013, 09:51 PM   #9
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I knew I should of bought a Lexus
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      02-14-2013, 07:02 AM   #10
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lexus is lame, although their customer services is ridiculously good
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      02-14-2013, 07:16 AM   #11
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'99 E46 323i - no problems in 5 years
'06 E60 530i - aircon, radio problems
'05 E53 X5 3.0 - what a heap of..... too many issues to remember
'06 E87 130i - no problems
'08 E82 135i - battery problems - plus most of the ones members here have had
'09 E90 M3 - blew two sets of rear tail lights (the LED ones), air intake valve
'10 E70 X5 40d - dodgy tailgate lock, replaced stereo amp, replaced bluetooth module
'12 F10 530d - no problems.... so far

Other cars....

'08 Hyundai Getz - no problems
'08 Hyundai i30 - no problems
'10 Suzuki Kizashi - no problems
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      02-14-2013, 09:20 AM   #12
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Quote:
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lexus is lame, although their customer services is ridiculously good
Lexus guys HAVE THE BEST CUSTOMER SERVICE EVER..! some times i think i should of bought another Lexus because of thier customer care and service!
Lexus there cars are reliable..!
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      02-14-2013, 03:23 PM   #13
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Quote:
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Lexus guys HAVE THE BEST CUSTOMER SERVICE EVER..! some times i think i should of bought another Lexus because of thier customer care and service!
Lexus there cars are reliable..!
Yes they have the best customer service with board room if you want meetings full size billard table, gym and private media you can chillout have a wine, softdrinks and teas and coffees and the best was there cakes, i fall for that every time, and after playing pool you can drive any of there cars for about an hour, i do miss all that pampering, but enjoying my bmw a lot more.
And i had a IS200/IS300 and a IS250 before my 335.
Tho i had more trouble with my Lexus IS250 than the bmw.
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      02-14-2013, 05:05 PM   #14
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Quote:
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Yes they have the best customer service with board room if you want meetings full size billard table, gym and private media you can chillout have a wine, softdrinks and teas and coffees and the best was there cakes, i fall for that every time, and after playing pool you can drive any of there cars for about an hour, i do miss all that pampering, but enjoying my bmw a lot more.
And i had a IS200/IS300 and a IS250 before my 335.
Tho i had more trouble with my Lexus IS250 than the bmw.
Wow thats is strange to hear you having dramas with the IS250. Those car are rely comfy to drive.. LOL I to had a IS200. Dont get me wrong the performance and driver pleasure from BMW is outstanding, but its pointless if you dont have a someone to fall back on with serviceing.. at time the local dealer just makes me feel unwelcome.. also dicking me around with crap when I had my car in for a service..(Note it was in there for 6 weeks)

I just wish the customer serving from BMW was just like Lexus!
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      02-14-2013, 05:23 PM   #15
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^ agree 100%. The servcie at both the front end ( sales ) and back end ( service ) is very poor from my experience.

I was recently contacted by a "Retention Manager" from BMW Sydney as my CHP is running out. Emailed him 3 times with some basic questions over a week. No response. In the end I had to elevate my questions to someone else to get some answers.

Retention Manager Pffffffft
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      02-14-2013, 05:41 PM   #16
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Not suprised at all but still enjoy driving one.
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      02-14-2013, 06:02 PM   #17
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the only thing about that list i believe is land rover being last
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      02-14-2013, 06:38 PM   #18
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the only thing about that list i believe is land rover being last
i snapped up extended warranty as soon as it was offered to me
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      02-15-2013, 12:48 AM   #19
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As always with these reports, it doesn't go into detail the kinds of 'problems' the car has. When you spend big money on a car, you tend to be more antsy over smaller things. For eg: I've read of people here getting warranty work or having issues with 'noises' and wind noise etc. If you buy a $15k Hyundai, you don't go back and whinge about wind noise...
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      02-15-2013, 12:55 AM   #20
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Touch wood nothing on mine so far! Except me wrecking the damn software install
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      02-15-2013, 04:53 AM   #21
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Quote:
Originally Posted by Scoobs View Post
^ agree 100%. The servcie at both the front end ( sales ) and back end ( service ) is very poor from my experience.

I was recently contacted by a "Retention Manager" from BMW Sydney as my CHP is running out. Emailed him 3 times with some basic questions over a week. No response. In the end I had to elevate my questions to someone else to get some answers.

Retention Manager Pffffffft
Why not try a different dealer? It's not like you didn't give them a chance.

I can't imagine BMW Sydney is short of prospective customers so they will never put in the effort another dealer would.
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      02-18-2013, 12:40 AM   #22
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^ think you are right on the money there... Problem for me is that I live a short trip through the cross city tunnel away from Sydney BMW.

I emailed their service department last night to enquire how much they were going to rape me for a scheduled "vehicle inspection" - and asked about the cost of an oil change as well.

As expected, I never heard back from them today - so thought I would ring my enquiry through.

Now I know this is a BAD time to ring the service department (4pm ). But still... this is BMW right ! you know - German quality and and service and all that. Was on the phone, on hold, listening to " I like the way you move" for 9 minutes before hanging up.

Those Lexus's are sounding better by the minute

P.S. just joking....
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