BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)
 





 

Post Reply
 
Thread Tools Search this Thread
      08-04-2012, 09:00 PM   #1
bueller
Private
 
Drives: 2011 AW 1M
Join Date: Nov 2009
Location: Belleville, ON

Posts: 71
iTrader: (0)

Garage List
Dealer damaged my car

I have to start by saying that I love my 1M, it is a fantastic car! What I can't wrap my head around is how a company that has the ability to make such a fantastic car does such a poor job once the car has been manufactured.

I opted for European delivery, which if you have not done that, I highly recommend. As a bonus Porsche has revamped their program to be closer in cost to BMWs offering. 270 on the Autobahn and laps on the Nrburgring were an experience of a lifetime.

Problem is, when BMW shipped my car back, the transportation company they used dripped some kind of corrosive fluid on the hood, there were 3 splotches from three quarters to an inch and a half across.

I wanted to take the car to a shop that I found with the help of members here, but this was discouraged by the dealer. Even though there was no pro active efforts made by the dealer to address the issue, I dropped off the car for them to deal with, they gave me a loaner (323 stripper that they are charging me a $100 for.. whatever) and I figured I would just hope for the best.

Got a call 3 days later, seems that during transport something happened and they have damaged the front bumper cover, so now the entire front of the car will need to be repainted.

I am a reasonable person, all I wanted was my hood repainted and I was willing to understand that poo happens and move on. This second incident has made me less understanding and have little faith in the dealer or BMW and am reluctant to let them take the repair further.

I have contacted my lawyer and instructed the dealer to stop all work.

I was wondering if anyone else has had a similar issue / experience? What was the outcome.

I appreciate any input.

B
bueller is offline   Canada
0
Reply With Quote
      08-04-2012, 09:21 PM   #2
RaptorKTM
Colonel
 
RaptorKTM's Avatar
 
Drives: 1 M Coupe
Join Date: Apr 2006
Location: San Diego

Posts: 2,366
iTrader: (1)

Garage List
2011 BMW 1 M  [0.00]
Where is the car currently located?
RaptorKTM is offline   United_States
0
Reply With Quote
      08-04-2012, 09:43 PM   #3
JimD
Colonel
 
JimD's Avatar
 
Drives: 128i convertible
Join Date: Apr 2009
Location: Lexington, SC

Posts: 2,525
iTrader: (0)

I don't understand charging you for a loaner. The only time I asked for one it was free.

The only one you can reasonably expect to do a warranty repair is a BMW dealer. If you have a different dealer you can deal with you could try that but anybody else who fixes your car will expecxt to be paid. I don't see much choice but to let the dealer do it. If they don't do it right, then they get to do it again.

Jim
__________________
128i Convertible, MT, Alpine White, Black Top, Taupe Leatherette, Walnut, Sport
Ordered 5/22/09, Completed 6/4/09, At Port 6/9/09, On the Georgia Highway 6/13/09, Ship Arrived Charleston 6/24/09 at 10pm, PCD 7/21/09
JimD is offline  
0
Reply With Quote
      08-04-2012, 09:44 PM   #4
bueller
Private
 
Drives: 2011 AW 1M
Join Date: Nov 2009
Location: Belleville, ON

Posts: 71
iTrader: (0)

Garage List
I am in Canada between Toronto & Montreal, I used to live in San Diego and used to use Bettencourt back in the day. They were great! I miss San Diego.
bueller is offline   Canada
0
Reply With Quote
      08-04-2012, 09:53 PM   #5
bueller
Private
 
Drives: 2011 AW 1M
Join Date: Nov 2009
Location: Belleville, ON

Posts: 71
iTrader: (0)

Garage List
Quote:
Originally Posted by JimD View Post
I don't understand charging you for a loaner. The only time I asked for one it was free.

The only one you can reasonably expect to do a warranty repair is a BMW dealer. If you have a different dealer you can deal with you could try that but anybody else who fixes your car will expecxt to be paid. I don't see much choice but to let the dealer do it. If they don't do it right, then they get to do it again.

Jim
Jim,

I agree with you on both counts. Problem is my expectations and the reality of dealing with a car dealer are pretty far apart. If this were a leased Camry that I used as a commuter car, I would just leave it up to the dealer and return it at the end of the lease. I own this car, and was hoping to hang on to it as i really like it!

My time being valuable (to me at least) I think I will save a lot of time just taking care of the issues myself, then passing it off to my attorney. Most of my family are lawyers (3), as well as my GF so, I am covered in the legal department. I was hoping not to go down the legal route, but I feel that the dealerships lack of proactivity on the initial issue, and the subsequent F up leaves me little choice.

I don't want to have my car repainted multiple times.
bueller is offline   Canada
0
Reply With Quote
      08-04-2012, 10:18 PM   #6
Slats
Private First Class
 
Drives: 2011 1M & 1997 M3
Join Date: Aug 2011
Location: Kansas City, MO

Posts: 142
iTrader: (0)

For some light reading on this topic, see BMW v Gore at
http://scholar.google.com/scholar_ca...en&as_sdt=2,15
Slats is offline   United_States
0
Reply With Quote
      08-04-2012, 11:07 PM   #7
bueller
Private
 
Drives: 2011 AW 1M
Join Date: Nov 2009
Location: Belleville, ON

Posts: 71
iTrader: (0)

Garage List
Quote:
Originally Posted by Slats View Post
For some light reading on this topic, see BMW v Gore at
http://scholar.google.com/scholar_ca...en&as_sdt=2,15
Holly crap! Luckily, I am not looking to certify a class neither am I seeking damages beyond what would realistically be the mark down on the fact that the front end of my car will have been repainted and the bumper replaced. I am hoping that the dealer / BMW does the right thing.
bueller is offline   Canada
0
Reply With Quote
      08-05-2012, 01:09 AM   #8
M3 Adjuster
Brigadier General
 
Drives: 1988 M3 gone .. 1M HERE!!
Join Date: Mar 2008
Location: Dallas, Tx

Posts: 3,206
iTrader: (0)

Quote:
Originally Posted by bueller
I have to start by saying that I love my 1M, it is a fantastic car! What I can't wrap my head around is how a company that has the ability to make such a fantastic car does such a poor job once the car has been manufactured.

I opted for European delivery, which if you have not done that, I highly recommend. As a bonus Porsche has revamped their program to be closer in cost to BMWs offering. 270 on the Autobahn and laps on the Nürburgring were an experience of a lifetime.

Problem is, when BMW shipped my car back, the transportation company they used dripped some kind of corrosive fluid on the hood, there were 3 splotches from three quarters to an inch and a half across.

I wanted to take the car to a shop that I found with the help of members here, but this was discouraged by the dealer. Even though there was no pro active efforts made by the dealer to address the issue, I dropped off the car for them to deal with, they gave me a loaner (323 stripper that they are charging me a $100 for.. whatever) and I figured I would just hope for the best.

Got a call 3 days later, seems that during transport something happened and they have damaged the front bumper cover, so now the entire front of the car will need to be repainted.

I am a reasonable person, all I wanted was my hood repainted and I was willing to understand that poo happens and move on. This second incident has made me less understanding and have little faith in the dealer or BMW and am reluctant to let them take the repair further.

I have contacted my lawyer and instructed the dealer to stop all work.

I was wondering if anyone else has had a similar issue / experience? What was the outcome.

I appreciate any input.

B
I'm not sure why you are attributing the acts of shipping companies to BMW. I wasn't aware that BMW was in the shipping business. If you are going to fault BMW for choosing bad shipping and transport companies then you should factor in the thousands of vehicles that have shipped without damages as well. I am sure your sample of two for two shipping/damages is quite an anomaly.

Sorry to hear of the damages that have occurred and hope that a resolution is found, however the actions of the shippers are certainly separate from BMW, so I don't understand why the fact that a shipper damaged your car has anything to do with BMW or your faith in the marque. Last I checked, BMW makes automobiles, and to date there has been nothing mentioned that is wrong with the vehicle itself.

as far as the choice on the repairer, If BMW is going to warranty the vehicle and the paintwork done to repair the shipping damage, I'd let them use the company of their choice as well, and I can certainly understand why they made the choice on who did the corrective repairs, because they are providing the warranty. I can't imagine them providing you a warranty on work that was done by a shop that you selected, nope, that's not gonna happen.

Go buy a hamburger at McDonald's and then try and return it to Burger King. Would you do that?


What's the purpose of stopping the work? Seems to me that you are just delaying your own repairs.....

I'm not clear about the order of the second damages on the bumper. Was this after the hood repair? If the bumper alone needs to be repainted the bumper will be removed and repaired and repainted and the hood would not be painted again. I doubt that the bumper was repainted with the hood, the hood was likely repainted by blending within the panel unless the damage was at an edge near the fender.

If the issue with the bumper happened on the way to get the hood work done then both will be repaired at the same time. The two parts, the hood and bumper are a far cry from the " entire front end" in my opinion. Let the dealer fix it and move on and enjoy your car again when it comes back.
__________________
Lone Star BMW CCA Chapter president, Chief Driving Instructor
M3 Adjuster is offline  
0
Reply With Quote
      08-05-2012, 03:26 AM   #9
bueller
Private
 
Drives: 2011 AW 1M
Join Date: Nov 2009
Location: Belleville, ON

Posts: 71
iTrader: (0)

Garage List
Quote:
Originally Posted by M3 Adjuster View Post
I'm not sure why you are attributing the acts of shipping companies to BMW. I wasn't aware that BMW was in the shipping business. If you are going to fault BMW for choosing bad shipping and transport companies then you should factor in the thousands of vehicles that have shipped without damages as well. I am sure your sample of two for two shipping/damages is quite an anomaly.

Sorry to hear of the damages that have occurred and hope that a resolution is found, however the actions of the shippers are certainly separate from BMW, so I don't understand why the fact that a shipper damaged your car has anything to do with BMW or your faith in the marque. Last I checked, BMW makes automobiles, and to date there has been nothing mentioned that is wrong with the vehicle itself.

as far as the choice on the repairer, If BMW is going to warranty the vehicle and the paintwork done to repair the shipping damage, I'd let them use the company of their choice as well, and I can certainly understand why they made the choice on who did the corrective repairs, because they are providing the warranty. I can't imagine them providing you a warranty on work that was done by a shop that you selected, nope, that's not gonna happen.

Go buy a hamburger at McDonald's and then try and return it to Burger King. Would you do that?


What's the purpose of stopping the work? Seems to me that you are just delaying your own repairs.....

I'm not clear about the order of the second damages on the bumper. Was this after the hood repair? If the bumper alone needs to be repainted the bumper will be removed and repaired and repainted and the hood would not be painted again. I doubt that the bumper was repainted with the hood, the hood was likely repainted by blending within the panel unless the damage was at an edge near the fender.

If the issue with the bumper happened on the way to get the hood work done then both will be repaired at the same time. The two parts, the hood and bumper are a far cry from the " entire front end" in my opinion. Let the dealer fix it and move on and enjoy your car again when it comes back.
I am attributing the damage to my car to BMW because the damage happened while the car was in their care. I agree BMW is not in the shipping business. That being said, transportation is a component of their business, it is a service they are reselling and as such, they are ultimately responsible for the results.

In the past I have owned Porches and Audis, this is my second BMW. I have owned 24 cars in my life and I have not had issues with a dealer where a visit to the body shop was required due to their negligence or their bad luck.

In my BMW ownership experience, not including the initial delivery of the car, I have had 5 visits to dealers, 3 of those visits have resulted in damage to my car. My faith in the BMW marquee is effected by the experiences I have had with other dealers, which I have found to be better organized and offer me better service. I know this is a 1 series, maybe my experience would be different if I had purchased an M3 or 7 series.

The second shipping damage was a direct cause of the dealer, as they were using their own truck driven by an employee of the dealership to ship the car, not a contractor. The bumper needs to be replaced, not repainted as the damage is too extensive to be fixed.

The purpose of stopping work is on the advice of my lawyer. I am also pretty sure the repair facility is owned by the operator of the dealership, If I were a betting person, my money would not be on them getting it right. The service guy from the dealership said that they will have to repaint the fenders, he was not clear if they were damaged too, I will see Tuesday.

While there are passionate enthusiasts in Canada, it is no California when it comes to cars. I have seen some pretty sub par body work here. I am not taking this personally, the people at the dealership seem like nice people, and I am sure they are trying to do their best, and as you pointed out damage every time they have shipped the car is more than likely rare. I would rather take responsibility for the repair of my car myself and get it right.

Thanks for your time to reply.

B
bueller is offline   Canada
0
Reply With Quote
      08-05-2012, 07:42 AM   #10
Shost
Second Lieutenant
 
Shost's Avatar
 
Drives: 1M Coupe BSM
Join Date: Aug 2010
Location: Essex

Posts: 273
iTrader: (0)

Had a similar issue of damage to my car during dealer storage and then subsequent damage to the car during repair process.

I've posted details elsewhere, if you are using BMW dealers/network/contractors then surely its better to get the damage repaired by them and then ask for reasonable compensation from the dealership. I.e cost of loan vehicle reimbursed and not "distress" etc. We all know accidents happen and looks like two incidents though unfortunate are not linked. At least the first was bad luck. Second not great.

I had my roof dented by body shop whilst removing bird poo etching. Had new BMW loan car arranged for free as many days as I needed despite short notice foe initial work. Further remedial work carried out at my home. And I returned their loaner with an empty tank and claimed back £300 for detailing work that needed to be repeated. No further hassle from dealer. I too thought they'd keep cocking up. But they did achieve a good result in the end.

No piss was taken, no lawyers involved. Car only took two days to fix. BMW CS UK are pretty good at making dealers pull their fingers out their backsides and they were involved in my case. Surely it's easier than costly lawsuits! But your are across the pond...
Shost is offline  
0
Reply With Quote
      08-05-2012, 07:44 AM   #11
m3kerry
SCCA STU
 
m3kerry's Avatar
 
Drives: 335i Dinan stage 2 / 1 M
Join Date: Mar 2009
Location: Little Rock

Posts: 593
iTrader: (0)

They broke my windshield, bent a wheel and broke the front bumper in shipping from europe. Bmw replaced or fixed all of it. Took a month to get the car after it got to the US. The bumper has a run on it from them painting it that i have not even told them about. This reminds me i need to do that....
__________________
Thanks to: Hixson BMW, Race-Keeper, Koni, BimmerHaus, & Hoosier
2012 SUMMER NATIONALS SCCA PRO-SOLO BONUS CHALLENGE WINNER
2012 SUMMER NATIONALS SCCA PRO-SOLO A STOCK CHAMPION
2012 SCCA DIXIE A STOCK CHAMPION
www.facebook.com/thatsrightracing
m3kerry is offline   United_States
0
Reply With Quote
      08-05-2012, 07:57 AM   #12
Ian///M
Major General
 
Ian///M's Avatar
 
Drives: 1M
Join Date: Mar 2011
Location: AU

Posts: 5,911
iTrader: (0)

I had a paint defect on my rear bumper. BMW refused to replace the bumper, as they said re-spray was all they would cover. The re-spray is under warranty anyhow.

What other option do they have for you other than re painting? All spares will come unpainted anyhow. If it is sprayed properly it will be as good as factory.
Ian///M is offline   No_Country
0
Reply With Quote
      08-05-2012, 08:34 AM   #13
blotto649
Private First Class
 
blotto649's Avatar
 
Drives: '11 AW 1M/'02 Mini Cooper S
Join Date: Nov 2010
Location: Toronto

Posts: 103
iTrader: (0)

I agree with bueller that it's really difficult to find a dealer who puts as much love and affection into your car as you do. I also agree with M3 Adjuster that it's unfair to blame the brand for the behaviour of an individual dealer.

Without knowing who you take your car to, here's what I would do based on past experience...

- first and foremost, take the car as it is now and give the dealer the opportunity to make everything right. Explain that you're extremely disappointed in what's happened with the car, and that any other errors will result in a follow-up with BMW Canada. If the dealer happens to be a corp. store, they'll take the advisement pretty seriously.
- most dealers use a "partner" body shop, often one owned my whatever parent company happens to own the dealer. If you REALLY have no faith in the dealer to resolve your issues properly, contact BMW Canada and ask to have the repairs expedited via another dealership (I've had success with this before). Then take your car to a dealer who has a good rep for body repairs (I love Maranello BMW who also owns European Autobody) - at the end of the day, BMW Canada pays the tab regardless of who does the work.

I used to get all heated about things like this and yell at service managers myself, but the fact is that people (often) make mistakes and I've learned to go in with a fair and diplomatic offer and keep the emotions out of it. I'd DEFINITELY demand a free loaner, and tell your dealer that you want the car back as good as new (or better) and that they have one last chance to make things right with you. Being in Belleville, there probably aren't many options for dealers nearby, so burning a bridge could cost you more time and money in the end.

Regardless of the path you take, I hope it all goes well.
__________________
'11 1M Coupe, '02 Mini Cooper S, '88 911 Carrera Coupe
Does your business need video?
http://www.flashframedigital.com
blotto649 is offline   Canada
0
Reply With Quote
      08-05-2012, 08:49 AM   #14
bueller
Private
 
Drives: 2011 AW 1M
Join Date: Nov 2009
Location: Belleville, ON

Posts: 71
iTrader: (0)

Garage List
Quote:
Originally Posted by blotto649 View Post
If you REALLY have no faith in the dealer to resolve your issues properly, contact BMW Canada and ask to have the repairs expedited via another dealership (I've had success with this before). Then take your car to a dealer who has a good rep for body repairs (I love Maranello BMW who also owns European Autobody) - at the end of the day, BMW Canada pays the tab regardless of who does the work.

Regardless of the path you take, I hope it all goes well.
Kind of funny, I was planning on taking the car to European Autobody as I asked people here where they would have the hood refinished, and did some research, they sound like THE place to go in the Toronto area.

Thanks for your advice, I think I have started that process, I had not thought that BMW Canada would actually get involved. I copied them on the letter I sent to the GM at the dealer, so I will follow up with them after I get the car back.

I am not a big yeller, and I realize people sometimes make mistakes, it is just difficult when the mistakes are so egregious. I feel like the dealership is walking on me.

Thanks for your constructive input it has given me a new direction to take.

B
bueller is offline   Canada
0
Reply With Quote
      08-05-2012, 08:52 AM   #15
bueller
Private
 
Drives: 2011 AW 1M
Join Date: Nov 2009
Location: Belleville, ON

Posts: 71
iTrader: (0)

Garage List
Quote:
Originally Posted by m3kerry View Post
They broke my windshield, bent a wheel and broke the front bumper in shipping from europe. Bmw replaced or fixed all of it. Took a month to get the car after it got to the US. The bumper has a run on it from them painting it that i have not even told them about. This reminds me i need to do that....
Holly crap! Sounds like they jumped your car off the boat James Bond style!
bueller is offline   Canada
0
Reply With Quote
      08-07-2012, 03:06 PM   #16
M3 Adjuster
Brigadier General
 
Drives: 1988 M3 gone .. 1M HERE!!
Join Date: Mar 2008
Location: Dallas, Tx

Posts: 3,206
iTrader: (0)

Quote:
Originally Posted by bueller View Post
I am attributing the damage to my car to BMW because the damage happened while the car was in their care. I agree BMW is not in the shipping business. That being said, transportation is a component of their business, it is a service they are reselling and as such, they are ultimately responsible for the results.

In the past I have owned Porches and Audis, this is my second BMW. I have owned 24 cars in my life and I have not had issues with a dealer where a visit to the body shop was required due to their negligence or their bad luck.

In my BMW ownership experience, not including the initial delivery of the car, I have had 5 visits to dealers, 3 of those visits have resulted in damage to my car. My faith in the BMW marquee is effected by the experiences I have had with other dealers, which I have found to be better organized and offer me better service. I know this is a 1 series, maybe my experience would be different if I had purchased an M3 or 7 series.

The second shipping damage was a direct cause of the dealer, as they were using their own truck driven by an employee of the dealership to ship the car, not a contractor. The bumper needs to be replaced, not repainted as the damage is too extensive to be fixed.

The purpose of stopping work is on the advice of my lawyer. I am also pretty sure the repair facility is owned by the operator of the dealership, If I were a betting person, my money would not be on them getting it right. The service guy from the dealership said that they will have to repaint the fenders, he was not clear if they were damaged too, I will see Tuesday.

While there are passionate enthusiasts in Canada, it is no California when it comes to cars. I have seen some pretty sub par body work here. I am not taking this personally, the people at the dealership seem like nice people, and I am sure they are trying to do their best, and as you pointed out damage every time they have shipped the car is more than likely rare. I would rather take responsibility for the repair of my car myself and get it right.

Thanks for your time to reply.

B

I understand how you were attributing things and my point is that is unfair. Perhaps you will reach blottos level someday.

The second incident.. sure.. Attribute it to the DEALER or that employee but again not the marque (note spelling). In my opinion that's just lame. If you are that upset then use another dealer.. but don't blame BMW NA or AG for something that an INDEPENDENT FRANCHISE does. Of course you have already shown by your negative opinions that you expect to find further issues.....


PS.. as far as thinking that you would get better or worse service based on the model you own.. really? That's some pretty shallow thinking. While the vehicles sold at a dealer may have different purchase amounts, that shouldn't change the level of service you get at the counter. As a matter of fact.. I'd be very upset if someone told me a 7 series owner would deserve or receive better customer service because their car is 20K more expensive or because it's more prestigious than my 1.

Nuff Said.

Best of luck With your situation. I anticipate a self fulfilling prophecy. Go ahead and sell the car now while you can!
__________________
Lone Star BMW CCA Chapter president, Chief Driving Instructor

Last edited by M3 Adjuster; 08-07-2012 at 03:20 PM.
M3 Adjuster is offline  
0
Reply With Quote
      08-07-2012, 09:10 PM   #17
Em/1
First Lieutenant
 
Em/1's Avatar
 
Drives: 2011 1M VO
Join Date: Dec 2011
Location: Chicago

Posts: 300
iTrader: (0)

Garage List
2004 Jaguar XJ8  [0.00]
2011 BMW 1M  [0.00]
2011 VW GTI  [0.00]
Quote:
Originally Posted by M3 Adjuster View Post
I understand how you were attributing things and my point is that is unfair. Perhaps you will reach blottos level someday.

The second incident.. sure.. Attribute it to the DEALER or that employee but again not the marque (note spelling). In my opinion that's just lame. If you are that upset then use another dealer.. but don't blame BMW NA or AG for something that an INDEPENDENT FRANCHISE does. Of course you have already shown by your negative opinions that you expect to find further issues.....


PS.. as far as thinking that you would get better or worse service based on the model you own.. really? That's some pretty shallow thinking. While the vehicles sold at a dealer may have different purchase amounts, that shouldn't change the level of service you get at the counter. As a matter of fact.. I'd be very upset if someone told me a 7 series owner would deserve or receive better customer service because their car is 20K more expensive or because it's more prestigious than my 1.

Nuff Said.

Best of luck With your situation. I anticipate a self fulfilling prophecy. Go ahead and sell the car now while you can!
And that is one of main reasons VW Phantom was a total loser--nice car but the buyers get the same service as the guy with the stripper Golf! I am treated like I own the place at the 2 different dealers I have used for my 1M.
Em/1 is offline   United_States
0
Reply With Quote
      08-07-2012, 09:31 PM   #18
dtwyim
Captain
 
dtwyim's Avatar
 
Drives: 2008 135 6-MT
Join Date: Oct 2010
Location: Canada

Posts: 717
iTrader: (0)

I sympathize with OP. I also live in an area where the next closest dealer is 2 hours away. Needless to say, the dealer in my city gives poor service IMO.

I am not sure if driving a 1 commands less respect at a dealership. I sometimes have that feeling also. Some people do judge a book by it's cover. The dealership people have no idea what I can buy and does not know what other vehicles I have. But I do get the sense that just because I drive a one, they seemed to be less eager to please. Trust me, there is definitely no reason for me to have an inferiority complex.

The other thing that my dealer does is to treat vehicles not bought from them differently. Eg no loaner. And the reason I did not buy it from them? Poor service. It started from me looking into buying the car. I walked into the dealership with 3 kids in tow, let's say dressed unlike your stereotypical BMW owner. Nobody even acknowledged me for 20 minutes and they are not even busy. They probably thought i will never buy a one. On top of that, they try to rip you off with charges for things such as window tint and nitrogen in tires. Needless to say, I walked and bought the car somewhere else.

Overall, poor dealership experience does affect the brand for me in a negative way.

Just my rant and 0.02
dtwyim is offline   Canada
0
Reply With Quote
      08-08-2012, 04:24 PM   #19
bueller
Private
 
Drives: 2011 AW 1M
Join Date: Nov 2009
Location: Belleville, ON

Posts: 71
iTrader: (0)

Garage List
The Dealer has contacted me and told me that they will fix my car at their body shop and that is it, take it or leave it basically. I visited their body shop yesterday. They had just painted the rear door and rear fender on a brand new Alpine White 5 series. Granted, the car had not been detailed, there were fisheyes and dust marks in the paint, did not give me that lovin' feeling.

I drove by the Honda dealership yesterday and Honda seems to have the sense to apply a protective film to their 15K cars for shipping.

As far as not blaming the brand, if that works for you great!

Thing is, I bought a new car and it was damaged during shipping. Then subsequently damaged further during repair. Looking at things from a strictly monetary point of view, the car is no longer worth what it was. I am not a bankster, the 4 - 6K hit I am taking is what I think is unfair.

I don't think I am being unreasonable when I say that BMW any way you slice it is culpable for not taking the same precautions that every other car maker seems to see as a good idea when shipping cars. Then the dealer is being a bit of a douche to say, that is too bad for you, we'll fix it to our standards (which are average at best).

I have been in contact with BMW Canada, they are saying that they will take 5 days to investigate, then let me know what they want to do. Hopefully they have some good ideas.

Thanks for your suggestion Blotto649, I think your suggestion sounds like the best idea.

I just want to have my car fixed.
bueller is offline   Canada
0
Reply With Quote
      08-10-2012, 06:21 AM   #20
firechicken99
Major
 
Drives: Black '07 335i
Join Date: Mar 2011
Location: United States

Posts: 1,032
iTrader: (0)

Quote:
Originally Posted by bueller View Post

I have been in contact with BMW Canada, they are saying that they will take 5 days to investigate, then let me know what they want to do. Hopefully they have some good ideas.

Thanks for your suggestion Blotto649, I think your suggestion sounds like the best idea.

I just want to have my car fixed.
Be happy.bmwCa is even looking into it. My deal put a small puncture in my dash upon prep and not only did they want nothing to do with it, BMWNA told me its not their problem and they will do nothing.... The dealer had someone come to repair it but their work was pathetic. The woman got overspray all over my car. Pissed me off after having wanted. Quality shop I trust to repair it ready to go and the dealer saying no.

I feel your pain. All some (not all, ok, but some if not most) dealers care about getting the car out the door and do sub par work to get things done quickly. How hard is it to just do the right thing in the right way and take care of someone?

Smh... Bringing back memories I have tried to erase from the back of my head sinceast October when I licked out and stumbled across a VO someone backed out of
firechicken99 is offline  
0
Reply With Quote
      08-27-2012, 07:38 PM   #21
bueller
Private
 
Drives: 2011 AW 1M
Join Date: Nov 2009
Location: Belleville, ON

Posts: 71
iTrader: (0)

Garage List
Too bad for me

So...

BMW Canada called me to tell me that basically all they will do is fix my car at their authorized repair facility.

They have had my car for a month, I still do not have it back, so who knows what it will look like?

My attorney has suggested gathering evidence suggesting lack of due care, and / or negligence and file in small claims court, as it will give the dealer and BMW less opportunity to bury me in fillings.

I have always bought used cars, taking my time to pick one that someone has taken excellent care of and as a result have saved a lot from buying new. I have owned 27 cars in my life, and only 6 of them have been new.

I have also gravitated to independent service. This is my 2nd BMW, I have owned Porsches in the past and have had good luck buying used and taking care of service myself, or at an independent mechanic. My garage actually has a pit!

I am going to see a 2010 GT3 next week.

I think the key to having a successful automotive experience is to avoid dealers at all cost.

B
bueller is offline   Canada
0
Reply With Quote
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 05:13 PM.




1addicts
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST