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      02-02-2013, 01:37 PM   #1
DaveSakky135
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bmw sudbury

So i brought my car to the dealership the other day to get a coolant flush and a turn signal bulb replacement and for some weird idle issues i have been having. Bring the car in with a quarter tank and when i go to pick up its left with lines showing under 0 miles left.

I Ask my SA what the deal is and he says there is a gas station half a mile dow and i should make it. Well i didn't and my car ran out of gas. I then have to have someone drive me to get gas, fill the car, and bring it back to the dealer because it is in limp mode and now has a cel.

I take the rental car back to work and go to try and pick my car up again 2 days later. This time I'm backing my car out and all of a sudden a warning light for my adaptive head lights come on and my left low beam is out.

At this point i am pissed so i open the hood and both headlight covers are open and unclipped up front. Essentially meaning that my car was outside like this during a recent snowstorm from the day before.

Now the dealership is trying to tell me that because i have Angel Eyes this is what caused the problem, not the fact that some tech forgot to close my headlight caps. What should i do? My car is out of warranty and i know for a fact those caps where sealed as i got the special order caps from alpine and just recently cleaned by engine bay before service.

Also my first attempt to get my car back with the low gas had no light for adaptive steering.


Anyone have a hook up here? Or possibly a AHL MODULE FORE SALE
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      02-02-2013, 02:50 PM   #2
Twhill19
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go to a different dealership and make sudbury pay for the repairs/get reimbursed

i found that peabody does a pretty good job and wont screw you, i spent about 30 minutes in the shop shootin the shit with the tech who was fixing my mids until i got booted out by the manager...pretty good work in peabody
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      02-02-2013, 04:54 PM   #3
b1aze
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Who did your work and who was your SA?
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      02-02-2013, 11:04 PM   #4
DaveSakky135
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It was some guy named will. It sucks to because by me having hid angel eyes they are trying to blame it one that. However the kit has been installed for 3 years with no problems. Then I get my car back like this with the caps off.
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      02-03-2013, 04:35 PM   #5
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tell them you will be having your lawyer contact them if they wont repair the issues. works almost every time.
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      02-05-2013, 07:53 PM   #6
DaveSakky135
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I already did! and i figured out how they messed the parts up. The ran the car through the wash with the headlight backs open!
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      02-05-2013, 08:38 PM   #7
b1aze
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Have you gotten a response as to why they were open in the first place?
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      02-05-2013, 11:15 PM   #8
DaveSakky135
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They had replaced a turn signal for me, however both where open when i checked.
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      02-06-2013, 09:57 AM   #9
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What a bummer to hear that Sudbury BMW will not take responsibility for their error. Take my One there for service and have not had any issue like this. Then on the other hand, all of the issues that they have dealt with for me could be charged off to BMW, not the local dealership.

Please keep us informed with what progress you make.

By the way... How did they burn a quarter tank flushing the coolant?
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      02-10-2013, 03:21 PM   #10
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I've got good and bad experience there , 50/50

Not stellar record in my book, but they are close and the cars I've brought there are/were under warranty

To OP, document everything with timelines as best as possible and don't give up

Contact BMW NA if needed.

Believe me, I'm not the type to make a stink over nothing , Sudbury is making some big errors lately
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      02-11-2013, 04:50 PM   #11
DaveSakky135
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Yeah i asked the SA why my gas was gone to and all i got was a more excuses like "when its cold the car eats gas". Idk what else to do iv gone all the way up to the GM of the dealership and all they are offering is to fix their mistake for $1000 of my money. I am about to take my AE's out and bring it to another dealership to get a second opinion. How to a file a claim with BMW of NA?
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      02-11-2013, 07:51 PM   #12
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send an email to Herb Chambers
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      02-17-2013, 02:31 PM   #13
PyratOne
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Quote:
Originally Posted by DaveSakky135
Yeah i asked the SA why my gas was gone to and all i got was a more excuses like "when its cold the car eats gas". Idk what else to do iv gone all the way up to the GM of the dealership and all they are offering is to fix their mistake for $1000 of my money. I am about to take my AE's out and bring it to another dealership to get a second opinion. How to a file a claim with BMW of NA?
Cant remember exactly how I made case to bmwna, sorry. My wife was the detective who found some contact info for me. I had a run-flat issue on my E90 a few years back. I had purchased tire coverage on new car. At my FIRST one year inspection BMW Sudbury said they couldn't inspect my car because it would fail safety due to tyre wear ( 13k miles on a brand new car!!!). And there was nothing I could do about it even though I had tire insurance, I was absolutely furious. Ultimately i wrote BMWNA and got full set of new tires and install costs covered. But BMW Sudbury ( which was foreign motor west) initially fought me pretty good

I agree that you should try herb chamber first, but start searching for BMW NA contact info so you can contact them in the (likely) event herb chambers tells you to "talk to the hand". Like I wrote earlier, if you think you are in the right, don't give up

Good luck
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