BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)
 





 

Post Reply
 
Thread Tools Search this Thread
      01-09-2013, 05:53 PM   #1
bwhouse
Private First Class
136
Rep
186
Posts

Drives: BSM M2C
Join Date: Dec 2012
Location: Sydney, Aus

iTrader: (0)

BMW Roadside Assist

So I thought it was time to add roadside assistance to my new car and was automatically just going to get an NRMA membership as I have done in the past.

However I thought I should give BMW roadside a call as I had seen a brochure in the local dealership. I was pleasantly surprised that BMW roadside was not only considerable cheaper ($100 vs $180) but also has better coverage with unlimited towing to the nearest dealer

Thought I would give people a heads up in case you are using NRMA.
Appreciate 0
      01-09-2013, 06:01 PM   #2
Zuzu
Major General
Zuzu's Avatar
Australia
2807
Rep
7,632
Posts

Drives: M2C HS 6MT
Join Date: Mar 2008
Location: Sydney Australia

iTrader: (0)

Quote:
Originally Posted by bwhouse View Post
So I thought it was time to add roadside assistance to my new car and was automatically just going to get an NRMA membership as I have done in the past.

However I thought I should give BMW roadside a call as I had seen a brochure in the local dealership. I was pleasantly surprised that BMW roadside was not only considerable cheaper ($100 vs $180) but also has better coverage with unlimited towing to the nearest dealer

Thought I would give people a heads up in case you are using NRMA.
And... if BMW roadside assist is too busy or unavailable, BMW sends out the NRMA..

Last edited by Zuzu; 01-09-2013 at 06:09 PM..
Appreciate 0
      01-09-2013, 06:05 PM   #3
pavo335
Banned
pavo335's Avatar
69
Rep
2,934
Posts

Drives: 3.5 wheeler
Join Date: Feb 2012
Location: sydney

iTrader: (0)

yeh i was shocked to say the lease that it was cheaper than nrma.
Appreciate 0
      01-09-2013, 06:38 PM   #4
bwhouse
Private First Class
136
Rep
186
Posts

Drives: BSM M2C
Join Date: Dec 2012
Location: Sydney, Aus

iTrader: (0)

Quote:
Originally Posted by pavo335 View Post
yeh i was shocked to say the lease that it was cheaper than nrma.
Me too, the only real reason I called them is I heard the included towing was better and I will mostly likely be doing a few holidays this year, so driving around the country.
Appreciate 0
      01-09-2013, 07:31 PM   #5
kaitan
Lieutenant Colonel
kaitan's Avatar
70
Rep
1,546
Posts

Drives: The Dark Side VAG TDI Biturbo
Join Date: Nov 2011
Location: sydney, australia

iTrader: (1)

I've got 3 years with them under premium selection
Appreciate 0
      01-09-2013, 07:35 PM   #6
Jeef Beef
Lord Captain Commander
Jeef Beef's Avatar
Australia
110
Rep
3,093
Posts

Drives: a sleeper
Join Date: Oct 2009
Location: Sydney, Australia

iTrader: (0)

They are also a lot faster than NRMA it seems when you're within a large city, they'll send out an X3/X5 service vehicle from the nearest dealer ASAP.
__________________

E82 135i M-sport: SGM/6MT/Black
Appreciate 0
      01-11-2013, 08:01 PM   #7
barr1luk
New Member
Australia
0
Rep
25
Posts

Drives: '10 135i Alpine White 6M
Join Date: Jan 2012
Location: Sydney

iTrader: (0)

I can give the BMW Roadside a massive thumbs up.

I had to use them in February last year when the HPFP died and my car stalled on the side of the Pacific HWY on the NSW north coast (350km's from home). I only bought the car 10 days earlier and wasn't impressed.

A quick call to their 1800 number and a confirmation call back, I had a tow truck on site within an hour and I was towed to Kloster BMW at Newcastle. I was given a Hertz rental car for a week and continued back to Sydney. Roadside towed my car back to me in Sydney and took the rental car back to Hertz. Between Roadside and Klosters I had constant contact with them and couldn't have asked for more.
Appreciate 0
      01-11-2013, 09:04 PM   #8
Jeef Beef
Lord Captain Commander
Jeef Beef's Avatar
Australia
110
Rep
3,093
Posts

Drives: a sleeper
Join Date: Oct 2009
Location: Sydney, Australia

iTrader: (0)

Other than a working hpfp
__________________

E82 135i M-sport: SGM/6MT/Black
Appreciate 0
      01-11-2013, 09:04 PM   #9
TS135i
piggy in the mirror
Australia
47
Rep
595
Posts

Drives: 2013 6MT 135i
Join Date: Jan 2013
Location: Sydney, Australia

iTrader: (0)

Quote:
Originally Posted by barr1luk View Post
I can give the BMW Roadside a massive thumbs up.

I had to use them in February last year when the HPFP died and my car stalled on the side of the Pacific HWY on the NSW north coast (350km's from home). I only bought the car 10 days earlier and wasn't impressed.

A quick call to their 1800 number and a confirmation call back, I had a tow truck on site within an hour and I was towed to Kloster BMW at Newcastle. I was given a Hertz rental car for a week and continued back to Sydney. Roadside towed my car back to me in Sydney and took the rental car back to Hertz. Between Roadside and Klosters I had constant contact with them and couldn't have asked for more.
__________________
135i Coupe N55 PPK+JB4
X3 30d LCI
Appreciate 0
      01-11-2013, 09:11 PM   #10
Jeef Beef
Lord Captain Commander
Jeef Beef's Avatar
Australia
110
Rep
3,093
Posts

Drives: a sleeper
Join Date: Oct 2009
Location: Sydney, Australia

iTrader: (0)

Quote:
Originally Posted by TS135i View Post
Not sure what the praise is for. The car was not working as intended. Simply giving a hertz rental would no be goof enough. Everything they died they should've done.

I'd also expect some extra gesture of good will considering the car was only 1 week old, and in a potentially dangerous situation
__________________

E82 135i M-sport: SGM/6MT/Black
Appreciate 0
      01-11-2013, 09:25 PM   #11
TS135i
piggy in the mirror
Australia
47
Rep
595
Posts

Drives: 2013 6MT 135i
Join Date: Jan 2013
Location: Sydney, Australia

iTrader: (0)

Silly HPFP for not informing the dealer in advance that it only had a week before it would die...
2010 model eh?
__________________
135i Coupe N55 PPK+JB4
X3 30d LCI
Appreciate 0
      01-11-2013, 09:31 PM   #12
barr1luk
New Member
Australia
0
Rep
25
Posts

Drives: '10 135i Alpine White 6M
Join Date: Jan 2012
Location: Sydney

iTrader: (0)

Quote:
Originally Posted by Jeef Beef View Post
Not sure what the praise is for. The car was not working as intended. Simply giving a hertz rental would no be goof enough. Everything they died they should've done.

I'd also expect some extra gesture of good will considering the car was only 1 week old, and in a potentially dangerous situation

Oh the praise was only for the Roadside assistance team (who are Allianz).

The car was already 2 years old but had under 12k km's on the clock and was a premium selection buy to make things worse.

The selling dealer received an interesting phone call from the side of the road I can tell you! To make things worse the steering sensor went on it a couple of days after I got it back from Klosters. . . Another interesting phone call was made to the management of the selling dealer!!
Appreciate 0
      01-11-2013, 11:16 PM   #13
sparoz
Brigadier General
sparoz's Avatar
Australia
191
Rep
4,848
Posts

Drives: VO 1///M; Macan Turbo
Join Date: Jun 2008
Location: Sunshine Coast

iTrader: (0)

Quote:
Originally Posted by barr1luk View Post
Oh the praise was only for the Roadside assistance team (who are Allianz).

The car was already 2 years old but had under 12k km's on the clock and was a premium selection buy to make things worse.

The selling dealer received an interesting phone call from the side of the road I can tell you! To make things worse the steering sensor went on it a couple of days after I got it back from Klosters. . . Another interesting phone call was made to the management of the selling dealer!!
Those two things die all the time in BMWs. However, the new HPFP seems to hold pretty well.
__________________
Macan S Diesel - Carrera White
Macan Turbo - White
1///M - Valencia Orange
Appreciate 0
      01-12-2013, 01:58 AM   #14
gtappers
Private
gtappers's Avatar
Australia
0
Rep
93
Posts

Drives: 135i
Join Date: Apr 2012
Location: Australia

iTrader: (0)

Cheaper than NRMA? And better? Wow, that's really surprising. Will certainly look into it, thanks!
Appreciate 0
      01-12-2013, 06:10 AM   #15
Jeef Beef
Lord Captain Commander
Jeef Beef's Avatar
Australia
110
Rep
3,093
Posts

Drives: a sleeper
Join Date: Oct 2009
Location: Sydney, Australia

iTrader: (0)

Quote:
Originally Posted by barr1luk View Post
Oh the praise was only for the Roadside assistance team (who are Allianz).

The car was already 2 years old but had under 12k km's on the clock and was a premium selection buy to make things worse.

The selling dealer received an interesting phone call from the side of the road I can tell you! To make things worse the steering sensor went on it a couple of days after I got it back from Klosters. . . Another interesting phone call was made to the management of the selling dealer!!
Gotcha mate. Nice to hear you gave BMW an earful
__________________

E82 135i M-sport: SGM/6MT/Black
Appreciate 0
      01-12-2013, 03:21 PM   #16
lovesacdc
New Member
Australia
1
Rep
21
Posts

Drives: 123d convertible
Join Date: Nov 2012
Location: Sydney Australia

iTrader: (0)

Quote:
Originally Posted by sparoz View Post
Those two things die all the time in BMWs. However, the new HPFP seems to hold pretty well.
Whats with the steering sensor problem? Hadn't heard that before.
__________________
Dec 2010 build 123d convertible, Titanium Silver, Auto.
Appreciate 0
      01-12-2013, 03:52 PM   #17
Dackelone
European Editor
Dackelone's Avatar
Germany
10505
Rep
22,992
Posts

Drives: N54 e82
Join Date: Feb 2010
Location: Bayern, Germany

iTrader: (1)

I don't know how it works by you guys... but over here in Germany any BMW owner can call BMW Roadside Assist. Even IF your car is out of warranty - they will come and try and help you out. The first 30 minutes is free - then they will charge you for what ever they need to do. They will even come out and read your fault codes! Change a tire or what have you. Great service!
Appreciate 0
      01-12-2013, 04:55 PM   #18
pavo335
Banned
pavo335's Avatar
69
Rep
2,934
Posts

Drives: 3.5 wheeler
Join Date: Feb 2012
Location: sydney

iTrader: (0)

Quote:
Originally Posted by Dackelone
I don't know how it works by you guys... but over here in Germany any BMW owner can call BMW Roadside Assist. Even IF your car is out of warranty - they will come and try and help you out. The first 30 minutes is free - then they will charge you for what ever they need to do. They will even come out and read your fault codes! Change a tire or what have you. Great service!
Not in oz mate :
Appreciate 0
      01-13-2013, 12:09 AM   #19
sparoz
Brigadier General
sparoz's Avatar
Australia
191
Rep
4,848
Posts

Drives: VO 1///M; Macan Turbo
Join Date: Jun 2008
Location: Sunshine Coast

iTrader: (0)

Quote:
Originally Posted by lovesacdc View Post
Whats with the steering sensor problem? Hadn't heard that before.
The optical sensor inside the steering wheel is basically in all BMWs and it often fails. It is there to calculate the steering angle - which means it is crucial with traction control. I don't think the rate of the problem is as bad as the HPFP, but as it is on all recent BMWs we hear a bit of it. I know an Australian forum member failed on his X5, it failed on our 120d.

Basically, if you return with a traction control fault light - most of the time the feed back has been the steering sensor.
__________________
Macan S Diesel - Carrera White
Macan Turbo - White
1///M - Valencia Orange
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 10:01 PM.




1addicts
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST