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      05-02-2013, 08:11 AM   #1
nishan777
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Ryno Insurance

Hi All

I know there are many posts regarding insurance and several have mentioned Ryno Insurance (based in Qld). On all those posts and apologies in advance if I missed it, no one has given their feedback after they have actually made a claim against Ryno Insurance.

My question is whether anyone out there has made a claim, however minor or major, against Ryno and how was it dealing with them?

I recently got several quotes from various insurance companies and Ryno were the cheapest by far at $875 p.a (about $300 lower than the next cheapest).

I appreciate you get what you pay for but perhaps Ryno are trying to build their name and also given their small size and overheads (which can be a disadvantage), their premiums are cheaper.

Before you suggest it, I did not scrutinize the respective PDS' of each company but I did ask the same questions of each company;

- agreed value
- choice of personal repairer (and not from a pre approved list)
- used the same excess for all
- free windscreen replacement
- insurance against mods (lowered, exhaust, aftermarket rims)
- protection of no-claim bonus
- low km's bonus

Thanks in advance.....
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      05-02-2013, 06:37 PM   #2
Superdaws
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I was with Ryno for the last 12 months, but have changed again (not due to unhappiness). They were definitely not the cheapest when i was looking, but i was having difficulties with my current insurer, so ran with them for 12 months. Service was pretty good, they are underwritten by Lloyds. I had a windscreen claim while with them, and went through without a hitch, i selected both the parts (OEM) and the repairer (not BMW).

I was pretty happy with them overall, just not the best price. The year i joined thgem they were 80p.a. more, but year 2 my original insurer GIO dropped their price again to 120 below Ryno.
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      05-02-2013, 07:53 PM   #3
nishan777
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Thanks mate. It's good to know.

Funny how the premiums vary between insurers and also year to year between the very same guys.
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      05-02-2013, 09:36 PM   #4
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My insurance went up to $2000 this year.

Switched and got it at $890 with another insurer...
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      05-06-2013, 12:37 AM   #5
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I found Ryno were very reasonable to work with when it came to some underwriting criteria. eg: being under 30 and where it was being parked, etc. Other big name insurers were larger and were therefore unwilling to "bend" their rules.
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      05-06-2013, 02:08 AM   #6
nishan777
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Thanks for the feedback guys.

So far it seems that these guys are genuine and the pricing is not "too good to be true".
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      05-06-2013, 03:48 PM   #7
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Just got quoted $2600/year from Ryno lol...
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      05-06-2013, 05:08 PM   #8
nishan777
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FWIW my quote was $874 based on driving less than 10,000 km's p.a and being 38y.o and agreed value of $46,000......
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      05-06-2013, 05:19 PM   #9
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$2600 based on 20,000km's and been 25...

Think I'll stick with Just Cars ~$1500 when I was 24, and who I've been with for my last 2 Supras, one of which was heavily modded...
Might look into BMW insurance, since they weren't far off last time, but excesses were high due to been under 25 at the time.
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      05-07-2013, 03:05 AM   #10
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Ryno burst onto the scene years ago and got a lot of the WRX Club Qld as clients...then left them hanging on claims and Ryno cancelled all of their policies after twelve months. Personally I'd give them a miss.
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      05-07-2013, 08:44 AM   #11
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Thanks mate. That is interesting. Seems a common occurence with Ryno that they cancel the policies at short notice (or once their risk appetite changes).

More concerning was the part about claims not being honoured.....
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