Went to Dealer (first service), question!!!

pdjafari · 01-31-2009, 06:42 PM

So I took my car in (13k miles) for its first service which was overdue 3 weeks or so. I previously changed my oil 5k, 10k miles.

The SA mentioned they'd do oil/filter change, wipers and said they would do a 'scope scan' which I didnt understand but didnt question.

He said it would take about 1.5 hours and I got a loaner after complaining to the service manager (had specifically requested one for service to get back to work and had scheduled my appt 2 weeks in advance).

Dropped the car off at 9am and he called around 1pm to tell me its ready at 230-3pm. Left work early at 4 arrived at 430pm to pick up the car it wasnt washed, so I had them take it back to wash. While I waited, I went to check out an 09 M3 coupe and talked to a sales guy to see what kind of deal he can swing on it. So after about 30 min of talking/test drive we return and my car had been washed etc. He wanted to do an appraisal when he noticed some of my mods. Suspension, quads, cf mirrors, grilles, hamann cf diffuser, cf vrs trunk, etc etc and said 'uhhh the car needs to be returned to stock.'. I said no problem, if you can work out the price on the M3 I will return the car back to stock. They were running an 'appraisal' when I see the sales manager getting into my car to take it for a test drive

Anyways another 15 min goes by and my car hasnt returned and I pass on the 1400/month offer for a lease on the M3

and am looking for my car.

I look outside, walk all around and cant locate my car. Finally I ask the sales guy, 'where'd your manager park it?' He proceeds to walk towards the back lot near service garage and it's parked there. I grab keys and get in, then I notice in my drivers door handle (which you grab to close/shut the door when you get in the car) a piece of plastic with OBD stamped on it was sitting there?? I was like WTF?!?! So my question is, did this OBD plastic door get opened during the service 'scope' or perhaps the sales manager was 'curious' to see if I had modded with a chip and wanted to see if he can pull something up and try to void me using some type of OBDII scanner??

Not like a sales person/manager to get involved in warranty issues or service issues, but it was really weird how he took the car for a test drive for like 15 min. and parked it in the back???

What do you guys think??

lawdude · 01-31-2009, 06:44 PM

I think you just ratted yourself out.

pdjafari · 01-31-2009, 06:47 PM

Quote:

Originally Posted by lawdude

I think you just ratted yourself out.

I did?? read my post again

SfValley335i · 01-31-2009, 06:53 PM

Kiss your warranty good bye....

pdjafari · 01-31-2009, 06:55 PM

Quote:

Originally Posted by SfValley335i

Kiss your warranty good bye....

?? If that was the case, they would've refused service

Kit523 · 01-31-2009, 07:34 PM

what does obd stands for?

Sparky66 · 01-31-2009, 08:58 PM

On Board Diagnostics

SoCalTech · 02-01-2009, 01:30 AM

Check the panel next to where your left foot would be when you're driving. You'll see where the cover goes. It's the cover over the data link connector used to read fault codes and talk to the car.

sd390r · 02-01-2009, 02:16 AM

the technicians probably used something down there, or the sales guy got clumsy and kicked it out

sales + service usually dont get along, doubt hes trying to "void" your warranty

KL2DC · 02-01-2009, 07:52 AM

Quote:

Originally Posted by sd390r

the technicians probably used something down there, or the sales guy got clumsy and kicked it out

sales + service usually dont get along, doubt hes trying to "void" your warranty

I agree, its like two different worlds.

However, I'm not sure if the regular scope test includes full diagnostics check.

SoCalTech · 02-01-2009, 01:32 PM

A "standard scope" is reading all the faults in the vehicle, resetting the service indicators, and clearing all the faults.

Dan335i · 02-01-2009, 08:43 PM

I dont think they voided your warranty or anything like that.You would have known if they flagged you for anything.Chill out and enjoy.

1clean335i · 02-02-2009, 08:36 AM

Quote:

Originally Posted by SoCalTech

A "standard scope" is reading all the faults in the vehicle, resetting the service indicators, and clearing all the faults.

this is correct... the tech probably just forgot to put the obd cover back on after he did your "standard scope"

gimmes name · 04-20-2010, 11:38 PM

question on this related topic. How sure are we that it's just a standard"reading to clear errors, etc?" I am paranoid now because I removed the V3 before taking the car in. Car has 22k miles on it, no problems with anything other than the maintenance work needed.

I ran bypass plugs on my Procede V3 rev ONE when I took it in for my brake fluid change, microfilter, and brake pads. There are 4 jobs on my receipt, the second one states:

Job 2 -- standard scope

CBS report indicates vehicle due for standard scope
Due per CBS
Completed Standard Scope

should I be worried about this, as I only ran bypass plugs on my procede? Did not take the unit out since it was such a simple job and they should have had no business fiddling with ECU area...

any takes?

lookin4e90 · 04-21-2010, 01:00 AM

hmm, what bothered me the MOST was that you let the them "wash" your car

first thing i do anytime i go in for service is make sure they put that big "no wash" sign on my windshield.

shifterboy45 · 04-21-2010, 11:20 AM

Quote:

Originally Posted by gimmes name

question on this related topic. How sure are we that it's just a standard"reading to clear errors, etc?" I am paranoid now because I removed the V3 before taking the car in. Car has 22k miles on it, no problems with anything other than the maintenance work needed.

I ran bypass plugs on my Procede V3 rev ONE when I took it in for my brake fluid change, microfilter, and brake pads. There are 4 jobs on my receipt, the second one states:

Job 2 -- standard scope

CBS report indicates vehicle due for standard scope
Due per CBS
Completed Standard Scope

should I be worried about this, as I only ran bypass plugs on my procede? Did not take the unit out since it was such a simple job and they should have had no business fiddling with ECU area...

any takes?

no worries --
u will see that every scheduled service

something like 0000105 -- Perform Standard Scope As Per CBS -- they have to do that to reset the CBS data ---

Now, Interrogating Fault Memory is totally different.. that is a sign your system is being looking into ..

HTH

gimmes name · 04-22-2010, 02:35 PM

Quote:

Originally Posted by shifterboy45

no worries --
u will see that every scheduled service

something like 0000105 -- Perform Standard Scope As Per CBS -- they have to do that to reset the CBS data ---

Now, Interrogating Fault Memory is totally different.. that is a sign your system is being looking into ..

HTH

Sweet. Looks like I'm good. I've got the old Procede V3, just plug it in and forget about it. I've never had a problem with it *knock on wood*

I don't do any datalogging, etc, and I'm quite happy with the power delivery, so no reason to upgrade!

01-31-2009, 06:42 PM	#1
pdjafari Colonel 153 Rep 2,472 Posts Drives: G80 M3C Join Date: Oct 2007 Location: Earth iTrader: (5)	Went to Dealer (first service), question!!! So I took my car in (13k miles) for its first service which was overdue 3 weeks or so. I previously changed my oil 5k, 10k miles. The SA mentioned they'd do oil/filter change, wipers and said they would do a 'scope scan' which I didnt understand but didnt question. He said it would take about 1.5 hours and I got a loaner after complaining to the service manager (had specifically requested one for service to get back to work and had scheduled my appt 2 weeks in advance). Dropped the car off at 9am and he called around 1pm to tell me its ready at 230-3pm. Left work early at 4 arrived at 430pm to pick up the car it wasnt washed, so I had them take it back to wash. While I waited, I went to check out an 09 M3 coupe and talked to a sales guy to see what kind of deal he can swing on it. So after about 30 min of talking/test drive we return and my car had been washed etc. He wanted to do an appraisal when he noticed some of my mods. Suspension, quads, cf mirrors, grilles, hamann cf diffuser, cf vrs trunk, etc etc and said 'uhhh the car needs to be returned to stock.'. I said no problem, if you can work out the price on the M3 I will return the car back to stock. They were running an 'appraisal' when I see the sales manager getting into my car to take it for a test drive Anyways another 15 min goes by and my car hasnt returned and I pass on the 1400/month offer for a lease on the M3 and am looking for my car. I look outside, walk all around and cant locate my car. Finally I ask the sales guy, 'where'd your manager park it?' He proceeds to walk towards the back lot near service garage and it's parked there. I grab keys and get in, then I notice in my drivers door handle (which you grab to close/shut the door when you get in the car) a piece of plastic with OBD stamped on it was sitting there?? I was like WTF?!?! So my question is, did this OBD plastic door get opened during the service 'scope' or perhaps the sales manager was 'curious' to see if I had modded with a chip and wanted to see if he can pull something up and try to void me using some type of OBDII scanner?? Not like a sales person/manager to get involved in warranty issues or service issues, but it was really weird how he took the car for a test drive for like 15 min. and parked it in the back??? What do you guys think??
	Appreciate 0 Tweet Quote

01-31-2009, 06:44 PM	#2
lawdude Colonel 94 Rep 2,339 Posts Drives: 335i ZPP ZSP TiAg MT Join Date: Jul 2006 Location: Georgia iTrader: (1)	I think you just ratted yourself out. __________________ What do I know? I'm insane.
	Appreciate 0 Quote

01-31-2009, 06:53 PM	#4
SfValley335i Colonel 165 Rep 2,409 Posts Drives: Current:135i Sold:335i sedan Join Date: Mar 2007 Location: City of Angels iTrader: (8)	Kiss your warranty good bye....
	Appreciate 0 Quote

01-31-2009, 07:34 PM	#6
Kit523 Major General 376 Rep 7,076 Posts Drives: F80 M3/FK8/C63S Join Date: Feb 2006 Location: B.C. Vancouver iTrader: (27)	what does obd stands for?
	Appreciate 0 Quote

01-31-2009, 08:58 PM	#7
Sparky66 Major 60 Rep 1,230 Posts Drives: 335 E92 Coupe. Jet Black. Join Date: Feb 2007 Location: Sydney, Australia iTrader: (0)	On Board Diagnostics
	Appreciate 0 Quote

02-01-2009, 01:30 AM	#8
SoCalTech Captain 24 Rep 648 Posts Drives: Not a BMW yet... Join Date: Oct 2008 Location: Redondo Beach, Ca iTrader: (0)	Check the panel next to where your left foot would be when you're driving. You'll see where the cover goes. It's the cover over the data link connector used to read fault codes and talk to the car.
	Appreciate 0 Quote

02-01-2009, 02:16 AM	#9
sd390r Lieutenant Colonel 61 Rep 1,654 Posts Drives: AW M3 Join Date: Aug 2008 Location: North Jersey iTrader: (9) Garage List 2008 E90 335i [0.00]	the technicians probably used something down there, or the sales guy got clumsy and kicked it out sales + service usually dont get along, doubt hes trying to "void" your warranty
	Appreciate 0 Quote

02-01-2009, 01:32 PM	#11
SoCalTech Captain 24 Rep 648 Posts Drives: Not a BMW yet... Join Date: Oct 2008 Location: Redondo Beach, Ca iTrader: (0)	A "standard scope" is reading all the faults in the vehicle, resetting the service indicators, and clearing all the faults.
	Appreciate 0 Quote

02-01-2009, 08:43 PM	#12
Dan335i Lieutenant Colonel 32 Rep 1,786 Posts Drives: 07 335i coupe 6MT,w/sp. pack. Join Date: Oct 2007 Location: orange county NY iTrader: (2)	I dont think they voided your warranty or anything like that.You would have known if they flagged you for anything.Chill out and enjoy.
	Appreciate 0 Quote

04-20-2010, 11:38 PM	#14
gimmes name Private First Class 6 Rep 141 Posts Drives: 335 E92, 335 E93, S550, CLS550 Join Date: Nov 2008 Location: CA iTrader: (0)	question on this related topic. How sure are we that it's just a standard"reading to clear errors, etc?" I am paranoid now because I removed the V3 before taking the car in. Car has 22k miles on it, no problems with anything other than the maintenance work needed. I ran bypass plugs on my Procede V3 rev ONE when I took it in for my brake fluid change, microfilter, and brake pads. There are 4 jobs on my receipt, the second one states: Job 2 -- standard scope CBS report indicates vehicle due for standard scope Due per CBS Completed Standard Scope should I be worried about this, as I only ran bypass plugs on my procede? Did not take the unit out since it was such a simple job and they should have had no business fiddling with ECU area... any takes?
	Appreciate 0 Quote

04-21-2010, 01:00 AM	#15
lookin4e90 Second Lieutenant 20 Rep 239 Posts Drives: P car F car Join Date: Jun 2009 Location: so cal iTrader: (4)	hmm, what bothered me the MOST was that you let the them "wash" your car first thing i do anytime i go in for service is make sure they put that big "no wash" sign on my windshield.
	Appreciate 0 Quote