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Hire an attorney because unfortunately with many businesses unless they consider you a serious threat to their bottom line they will continue to ignore you. They make money selling houses. They already got your money. It is good to retain a buyer's agent but they are not attorneys either so I don't think you did too poorly going without one unless it was your very first home purchase and have never reviewed home purchase paperwork before. The sales office works for the builder so they have no interest in protecting you, they are there to represent and protect the builder.
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