Quote:
Originally Posted by Dackelone
Find another BMW dealer... it shouldn't be a problem. OE part, they are just pissed you went around them and they lost a sale.
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While I'm not sure this is the sole reason for their refusal to install it, I do believe the attitude you describe is prevalent. As long as they can be sure the customer-provided OEM parts are the correct ones, they are only hurting themselves. Let's say for example that his last servicing was at a different dealer...it seems he would have been giving that other dealer his money just the same as buying parts from them, so what would the difference be to the new dealer? Either way the new dealer has earned or gotten his business...isn't that what they want?