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      06-27-2012, 12:54 PM   #1
Private First Class
Qbrozen's Avatar

Drives: 2008 135i
Join Date: Dec 2011
Location: Jackson, NJ

iTrader: (1)

Good experience: Princeton BMW

I just wanted to post a positive experience with a dealership. I bought my used 135i back in December from a dealer other than Princeton, but I feel like Princeton treats me as if I purchased from them. A loaner car whenever I come in for service, for example.

They have addressed every concern I've brought up, no matter how minor, and made repairs under warranty I really never thought would be covered under warranty. On my first trip, I asked if anything could be one about the peeling coating on the steering wheel trim. They replaced it free of charge. On my most recent trip, with 49,500 miles on the car, they performed the carbon cleaning under warranty to smooth out the idle.

One morning in between those 2 trips, the car went into limp mode when I was within a mile of the dealership (I work near there). I drove right in, my service advisor came right out, verified the limp mode, gave me a loaner, and sent me on my way. (replaced HPFP that time, BTW.)

Not once, with all of my complaints, no matter how minor, was I told "they all do that" or "can't replicate." Definitely the most positive dealership experience I've ever had.
'08 135i auto, premium, sport: JB4, BMS DCI, dinan camber plates, OBX DPs, custom oil cooler.