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VIS sells products across many different product lines. CF hoods on some vehicles don't use any struts. Others require hood pins. It really is across the board with the items they sell. I can understand why they can't give you a definitive answer, both in a practical and a legal sense.
Many suppliers for Seibon parts for the e82 suggest complete strut removal. I think you'll be able to get away with one strut fine as many people have done this in the past, but be very careful with flex and keep an eye on the strut mount to make sure there isn't any wear and tear.
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