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First dealer was BMW of Fairfax. They caused most of the rim damage, but disclaim all responsibility because my lug and lock bolts were overtightened by someone else, causing the whole problem in the first place. In all honesty, they were right about overtightening. I couldn't budge the normal bolts using a manual lug wrench, and this is what led me to taking the car to a dealer to change out wheels 2-4 in the first place. After stripping the keys, they merely gave up - no offer to drill out (tech advisor told me the only option was to use a torch!). All in all, the service there sucked (had my car a few days, clueless about how to address the situation, not calling me to tell me what was going on), but there is no chance they are going to claim responsibility for any of this without me raising a severe stink about it.
As for dealer #2, Passport. This is where I buy my BMWs and they typically provide good service. Reason I didn't go there initially is that they are far from my house whereas Fairfax is only a few miles. I noticed a third ding on the damaged rim (one with the broken key stuck in it) after they were done, plus noticed the scratches on the door and surrounding the wheel well around that wheel. Regarding the scratches, I cannot even be sure who caused them. My car was returned unwashed from Fairfax (still covered in road salt) and Passport gave it a wash, and I was only able to see the scratches with the cleaned car.
Any thoughts on whether fixable and where to go to get it done?
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