Dear 1addicts:
I would like to
resume the worst experience I've had as a customer.
Already a year ago, I bought a Berk Technology (Muffler delete) Cat-back system. I was really happy with it till it started to get rusted. Because of that, I contacted Berk Technology (and answered Bryan) and they told me not to worry, that other customers were experiencing the same problem, so they were building a Stainless Steel version, and that the customers who had bought the afected items, will recieve this SS version as a replacement.
I was happy to hear that and waited till the new system was ready (they told 2 months).
As all this process of making the SS version was delayed like 6 months, they offered to send me the new system with
no cost at all, and they told me that I wouldn't have to return the rusted system to them.
Continuing with the expiration of other several estimated dates in which Bryan promised to send the new system, he suddenly stopped answering my emails.
After sending like 7 e-mails to him, I decided to contact Berk Technology. Then Laura answered my emails expressing that she was very sorry, but as Bryan was the R&D and race engineer he was not the best person to deal with. (What?)
She was very gentile and promised to send right back the system with the same terms that Bryan stated before.
2 weeks later, the people from customs contacted me and told that my package from Berk Technology has arrived. Went to get it and found out that I had to pay the de-consolidation of the package that cost USD170... I send an Email to Laura expressing that I thought it was unfair to pay specially if they promised to send the stuff with no cost at all. After some e-mails she told me that she would talk to the people of the carrier by herself and that she will keep me updated.
That was the last time I recieved any message from her, so I decided to go and get my exhaust and pay.
When I went to customs I realized that I had to pay another USD200+ on taxes and USD50 for storage. (Are you KIDDING me??)
To make this story short, 2 weeks ago I recieved the exhaust and installed it.
On the instalation I realized that the clamp that attaches (where you bolt) the catback to the OEM midpipes was smaller that on the previous system, so this new system was not fitting correctly + bumping against the rear exle + making an horrible trumpet noise while accelerating.
So, after waiting a year for a warranty replacement, I finally ended paying 420 USD (more than the value of the exhaust itself) on the process and recieved a new SS system that doesn't fit correctly.
I have emailed Laura several times to keep her updated onto this situation but again, she is still not answering any of my emails.
I really feel robbed, and the customer care from Berk technology really makes me feel sick. Plus, they are making a new system that doesn't fit well on our OEM midpipes.
As reference, a couple of years ago I had a problem with a Borla cat-back system for a Cooper S. I contacted Borla industries and they send right away a warranty replacement part that arrived 1 week later to my door. They took care of all the process/payments. Well, thats how I think this should work.
Hope this experience help everyone who is in the doubt on buying a Berk Technology system.
