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      08-09-2011, 09:20 PM   #9
Groundzero
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Drives: 2012 135i
Join Date: Jul 2011
Location: CT

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2012 BMW 135i  [0.00]
Quote:
Originally Posted by Brad135 View Post
The service rep did apologize for all the greasy handprints throughout the black interior. Even with my bright yellow microfiber cloth on the passenger seat, they failed to clean up after themselves. Apparently the interior cleaning missed the spots or created them.


AND they must have used sand paper to wash my car. The finish is embarrassing! It looks terrible.
One thing I have learned over the years is to never let a dealer wash a car. I always make it a point to get it in writing that my car will not be washed. I'm not going to spend a weekend polishing the car because some kid at the dealer doesn't know how to wash a car. I also take pictures of the car before bringing it in so I have proof if the dealer scratches the car or wheels.

The sad part is crappy service stretches across the board. I've had bad experiences with Audi, Volvo, and VW.