Quote:
Originally Posted by ML
Jeremy, did the dealer still do the 15k mile service on your car? I'm just curious as to whether or not they were only refusing to do the warranty work or if they were refusing the 15k service as well, i.e., only the warranty's been voided or the warranty's been voided along with the free maintenance?
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Initially the service guy tried that, and that's where things got a little nasty. I told him it was my understanding that the service is something that's included in the purchase of the car (which it is), and has nothing to do with the warranty. I was prepared to raise hell if he wanted to stick to that position, but he backed off of it and agreed to do it, and look at the other issue I was having (even though they did a half assed job of it).
The included service is something they advertise as a benefit of buying a BMW, and they really don't have any right to deny it, short of you altering one of the service items with something aftermarket, like changing the air filter for example.