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Decidedly.
Not to beat a dead horse, but I had asked two operators "at what point is AAA unable to provide the promised service, such that you'll reimburse me for a private tow."
Neither could answer.
2nd operator kept me on hold for a manager for 45 minutes to check. I hung up before they came back, because the driver finally arrived. 11pm.
When I asked 2 different managers the following Monday, they both said 2 hours.
Here's a good one, too. Flat tire in Lost Springs, Wyoming summer of 2007. After 3 tries finally got a decent connection to a AAA operator. Told her where we were, with Highway numbers and everything.
"Where???"
"Lost Springs. Wyoming."
"Where???"
"Lost Springs. Wyoming."
"What state?"
"Wyoming."
"Is that in Arizona?"
"Um, it's in Wyoming."
I kid you not.
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