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      08-27-2012, 03:06 AM   #13
MMorbo
Private First Class
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Australia
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Drives: BMW 135i, 08', Sedona Red
Join Date: May 2012
Location: Brisbane, Australia

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They don't call themselves budget for no reason.

I use to work for budget direct about 10 years ago... Even with the staff discount I would never have used them.

I still prefer nrma. Found their coverage to be less anally retentive. specially given you don't specify mods and more liberal or drivers.

You can escalate and go to the ombudsmen if you want. But they also operate on a complaints ratio too. Too few complaints and they know they are too easy so they try and piss a few off... Too many complaints and they push a few marginal ones through. So you are just helping them get a bonus too. Just incase your not mad enough.
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2008 BMW 135i Sedona Red | AT | JB4 | Autowerke DP | AMS FMIC