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      05-22-2008, 09:45 PM   #3
Purveyor of fine roads.
G5Ti's Avatar

Drives: 2008 BMW 128i
Join Date: Mar 2008
Location: Ohio

iTrader: (0)

I'm really surprised you've had such a negative experience. I've been to MAG many times and have had to practically beg for someone to come out of their little hidden cubicles. It's nice to be able to view their inventory without being bombarded, but when you have a question, it's nearly impossible to talk to a person there.

I also find their service department to be less accommodating and professional than Kelly's, but I suppose things like that always boil down to personal experience.

To give Kelly BMW further props, my CA has been exceptional at keeping me informed every step of the way. He has always beat the 1800# and website at updating me on the status of my order and has gone above and beyond the call of duty to answer my 6 billion pre- and post-sale questions.
128i alpine | coral | premium | sport | cold | xenons | ipod+usb