[ptack]

Sorry to hear it. Is the issue basically that you want to reschedule your ED so you can see the factory, but can't get the plane deal (yet)? If so, it just may be your issue since a factory tour is nice, but not essential. If, on the other hand, someone affiliated with BMW told you that you could reschedule your trip for later and still have the Lufthansa deal, then you might eventually have a case if you remain unable to get the deal before you leave. NJ has good consumer protection laws so be polite, but firm. If BMW is setting you up for an ED, the plane deal is part of the package (unless they've changed their literature and removed it). Since it's not even October, you can't really say you've been harmed yet, just inconvenienced a little.