Quote:
Originally Posted by Spook
I think your attitude on this is exemplary in general and I know you are a reasonable individual, but if you were suddenly extracted from this and were looking in from the outside, what should the process and policy be? It is intuitively obvious that a down pipe doesn't impact a rear view mirror. Other things are less obvious (though we all know in this forum that there is a very high probability that BMW fuel pumps have issues). Who decides? If it's the BMW service manager, is this individual going to be impartial?
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Thank you, and actually in this case it was a BMW regional rep that made the call, without even bothering to look into the real cause of the problem. All he needed to know was that there was a wiring modification at the ECU, and that was it, case closed. They're not impartial by any means, and that's exactly why it's not fair.
That said, I have options that could swing this back my way, I'm not exercising them just because of the time and money involved, and what I'd get for my trouble.
If I were someone who wasn't capable of fixing this problem on my own (meaning labor hours were going to be involved), I would probably take a different attitude about it.