[joelk]

Originally Posted by Surname

You should be annoyed, even my little podunk southern Oregon dealership has delivered better customer service than your metro-area dealer. Is there another dealer available to approach?

yeah the rep. from bmw of south atlanta that posts on here has been helpful. after my discussions with my dealer tomorrow i might move to bmw of south atlanta even if it means a longer wait. i don't have to have it right away but if i think a dealer is not respecting my spot in line then ... well that just makes me irate. but i don't want to jump to conclusions. i'll see what they say tomorrow.