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      08-21-2018, 07:00 AM   #4
alexfrankly
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Drives: BMW E30, X1, Mk6 GTI
Join Date: Aug 2018
Location: CT

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Quote:
Originally Posted by motopsycha View Post
And they sent a used part!!

The passenger side struts are back ordered in a number of locations so I gave them a try. I got a bare part with no oem packaging, wrapped in some cardboard and tape.

Check the pictures attached. There is thick overspray and peeling/bubbling paint. The top threads and nut are completely rusty and dirty.


I left a message for the service department but am so frustrated I decided to post this here. I cannot imagine what the explanation for this would be!
motopsycha That's awful, I'm incredibly sorry about that! I don't know what happened yet but I can certainly make this right. Could you email me at alex.frank@fcpeuro.com so I can look into exactly what went wrong and get you a replacement ASAP?
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