Quote:
Originally Posted by dkat
Small measure of revenge. 0 rating on dealer satisfaction survey emailed today.
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OUCH. NICELY done. those ratings (please rate us a 10 as anything less than a 10 is just good" ) actually mean a lot to dealers it seems.
I bet you will probably get a follow up call now from them trying to get you to come back.. just say no!
Quote:
Originally Posted by FIRSTM
that's something I never do, unless something really bad happens. If I don't like the service, I go somewhere else, and my families and friends also, and people I know.
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Something bad DID happen. he didn't like their idea of service. While letting everyone and your brother know to go elsewhere may make you feel better, and may also be impactful, your silence towards the dealer itself doesn't help the dealership learn anything now does it?
that's why the rating system from the dealership is scaled and isn't binary.
if something minor disappoints you... you could give them a "7"
if something more major.. you could give them a "5"
and if you straight up want to see them go under tomorrow... then you drop a " 0" on them....
Regardless of rating.. sharing the experience with others always is available as well.