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06-29-2010, 12:50 AM | #45 | |
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Again, I did not design or personally create your wheels. I did not package, quality control, or see your wheels before they arrived to you. They were sent to you directly from Forgestar. I am a Salesman here at **********s and go through training on product knowledge, and how to complete the Forgestar orders. Forgestar specifically trained us to take these orders and inform the customer that Forgestar will take care of everything. They gurantee perfect fitment, they have their own offset calculator and the knowledge of what centering rings are necessary for your car. Unfortunately the wrong ones were sent to you, this is not an incapable company because as you can see they have done these F14's for many exotic cars. If you were specific about what offsets you wanted, e.g. Track enthusiasts. To the best of my knowledge you were okay with leaving it to Forgestar. Sorry again they sent you the wrong hubrings. Kevin************.com ************** ext 8009 |
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06-29-2010, 12:06 PM | #46 | |
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You feel you are just the guy who took the pizza order on the phone. You wrote down the wrong ingredients but that's the pizza makers responsibility to work out. The delivery driver is 16 hours late but it's ok because your 30 minutes or less guarantee was just an eta. It's really the drivers fault. Hey, I'm sure you will stand behind your pizza order taking training. I hate to break it to you but, as the one who took the money, the law makes it your responsibility. I'm glad shane told you about the issue. Too bad no one told me it was being worked on. Even now, all I know is forgestar is working on it with out **********s involvement beause I notified them. **********s is responsible for my wheels. I am your customer until I have a refund or get EXACTLY what I ordered. I gave you specific instructions on my order. Whether you choose to recall it or not, it's on the order form which also states, "If Forgestar advises otherwise then they can contact us". I recieved NO contact that my order would be changed. Meaning, my wheels will match the measurements I gave to you. I have already chosen to ignore the imperfections in the finish. They will not be noticed at 5mph/5ft but, the measurements will be scrutinized. On a final note, I do not lie, cheat, steal, or gamble. I also do not threaten any thing, ever. |
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06-29-2010, 04:09 PM | #47 |
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1Buster,
You are our customer and we are here to follow through on your order until everything is correct and as it should be. We value the business of each and every one of our clients, and know that it is our personal responsibility in every order to make the situation right for our customer whenever there is an issue. We are on top of getting you the correct fitting hub rings and will follow through with Forgestar until they get the right sizes sent out. We are sorry for the inconvenience on this and will not relent with Forgestar until the correct hub rings are in your hands. Kevin************.com ************** ext 8009 |
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06-30-2010, 07:46 PM | #48 |
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Thanks 1buster, so lets see...
You gave **********s the correct hubsize. **********s didn't give it to forgestar. 6 months later, You got the wrong size hubrings. You told **********s and got no response. You told Forgestar and forgestar is helping you. **********s says, "You're welcome" Who feels like pizza? |
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07-01-2010, 11:59 AM | #50 | |
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07-01-2010, 12:36 PM | #51 |
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Hi 1Buster,
I want to let you know that as soon as Forgestar completes your custom hub rings needed for your Volvo, we will be shipping them to you via overnight express. I again apologize for the inconvenience and hope that once you receive the hub rings you can fully enjoy these wheels as the great product that they are. Kevin************.com ************** ext 8009 |
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07-01-2010, 11:07 PM | #52 |
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It'll be like a race I guess. The overnight express custom forgestar rings that would've come with my order had someone included the measurement given to them in January -VS- whatever rings are shipping GROUND with the tracking numbers I found in my email today. Which rings will win?
I guess it doesn't matter when you consider this giant ring toss now in its 7th month offers nothing more than a booby prize. |
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07-02-2010, 12:11 PM | #53 | |
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Shipped/Billed On: 07/01/2010 Type: Package Service: NEXT DAY AIR Weight: 1.00 Lb CHARLOTTE, NC, US 07/02/2010 7:55 A.M. OUT FOR DELIVERY 07/02/2010 7:10 A.M. ARRIVAL SCAN 07/02/2010 6:50 A.M. DEPARTURE SCAN 07/02/2010 6:17 A.M. ARRIVAL SCAN LOUISVILLE, KY, US 07/02/2010 4:57 A.M. DEPARTURE SCAN 07/02/2010 2:00 A.M. ARRIVAL SCAN SAN DIEGO, CA, US 07/01/2010 7:20 P.M. DEPARTURE SCAN 07/01/2010 6:40 P.M. ARRIVAL SCAN ANAHEIM, CA, US 07/01/2010 6:23 P.M. DEPARTURE SCAN 07/01/2010 6:05 P.M. ORIGIN SCAN 07/01/2010 4:39 P.M. PICKUP SCAN US 07/01/2010 7:30 P.M. BILLING INFORMATION RECEIVED |
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07-02-2010, 01:24 PM | #55 |
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07-16-2010, 07:19 PM | #57 |
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Drives: 2009 Black 135i
Join Date: Jul 2010
Location: Lincoln Arkansas
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I Guess He Got His Rings So He's Done Bitchen
You Know Ive Bought A Bunch Of Stuff From **********s Especially Recently From Kevin And Frank At **********s And Ive Had No Issues Maybe Its 1 Of 2 Reasons 1. You Could Be A Dick About The Situation And Bitch And Keep Insulting The Person Who You Need Help From, I Can Tell From Your Post Why Its Taken 6 Months For Your Order (If That Is The Case)If I Were In Kevins Position You Would Have Waited A Year Before Recieving Your Rims 2.Understand That Sometimes People Make Mistakes And Accept The Situation For What It Is And Role With It How Do You Think We Survive Overseas As Soldiers ! Modbairgains Has Always Called Me Back Depending On How Busy They Are And So Far I Have Nothing Bad To Say Thanks For My KW Coilovers Today Kevin Last edited by NewlyWedMan; 07-16-2010 at 10:38 PM.. |
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07-16-2010, 07:51 PM | #58 |
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He's hardly the only one who's had problems with **********s over Forgestars and some of the posts from **********s speak for themselves in terms of professionalism.
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135i, SGM, Coral, Sport Package, Auto, Premium Hifi, USB/ipod, Apex EC-7s, PPK Stage II
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07-17-2010, 01:40 PM | #59 | |
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1. They are symbols called "punctuation marks", learn them, use them. 2. Guess you'd like getting dicked in the ass for six months and then being told you're welcome. You don't know the first fucking thing about customer service. Shut your pie hole. Last edited by sf42ninetysixx; 07-17-2010 at 01:42 PM.. Reason: Original post wasn't douchey enough. |
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07-17-2010, 04:29 PM | #60 |
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4-6 weeks does not equate 6 months.
Screwing up one customer's experience is not worth the potential backlash and lost of future revenue, especially for online merchandisers as they rely heavily on customer feedback to attract new clients. |
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07-18-2010, 01:02 PM | #61 | |
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+1. I'm curious what happened to the OP though... maybe the lawsuit has become a fact and his lawyer recommended that he keep quiet? |
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07-18-2010, 01:03 PM | #62 | |
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Hmm interesting, you have no post history either... You created an account, posted a borderline unreadable post...and only one post, in one section, that has to deal with Mod Bargains... suspicious indeed |
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07-18-2010, 08:08 PM | #63 | |
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07-19-2010, 11:22 AM | #64 | ||||
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NewlyWedMan is actually a very good customer of mine. He is also an E46Fanatics member and has been modding and dealing with us for a very long time. NewlyWedMan is also an MFlight member. He now owns a 135i and is putting some serious work into his car. Kevin************.com ************** ext 8009 |
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07-28-2010, 11:47 PM | #65 | |
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I was content to stay away anyway as my point was well established but, Kevin brought me back. I ordered by phone so when Kevin created my online account and asked for my email address, he signed me up to recieve all of **********s spam. Thanks. After everything was complete 7 months later and I no longer needed to have any contact with **********s, I was finally able to put a stop to their junk mailings. Good riddance. So, today Kevin goes and fishes my email address out of **********s books and sends me an invite to join his facebook page. Really? unless you want to show me you've changed your status to pwned...just leave me the hell alone. I know you miss me but, You will have the opportunity to hear from me soon enough in a much more formal setting than facebook. |
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08-13-2010, 03:22 PM | #66 | |
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