ENGINE FAILURE - Less than 100 miles - VIDEO

[ken1137]

Originally Posted by MD Designs

Big news today...

Received confirmation today, that BMW and the dealership has acquired the replacement vehicle and will be arriving to port on Aug 5th.

"your car is hitting the port from Germany on August 5th....we do our pre-delivery inspection. Then we can make arrangement's to do the collateral exchange document's..."

Appears that everything is finally going through, and should be able to put that fancy 1addict sticker on something in the next few weeks. Finally!!!

Keep posted!

[sjp3003]

How do the specs compare with your original car? Curious to see if BMW picking up the difference in options...

[MD Designs]

Originally Posted by sjp3003

How do the specs compare with your original car? Curious to see if BMW picking up the difference in options...

Well, some of the personal options I had to let go for the sake of acquiring a vehicle before the end of the year, haha. So, no glacier aluminum trim. No beautiful red coral interior. No brilliant Jet Black.

I did however, find one with the HK option, which I have heard is a nice upgrade. And I believe this one does have BMW apps, but I am not sure of this either. And to be honest, I am going to wait and see what is actually on the vehicle once it gets here. Then I will compile the list of options and see which ones I still received and which ones were left out.

The 2 cars at some point should be side by side at the dealership. Or hopefully so I can do a photoshoot of the 2 together.

[MD Designs]

UPDATE:
8 - 2 - 11


Well, today the dealership informed me that my original black 135i(the one the engine blew up) had completed the engine swap and start driving that instead of the loaner I have been in for the past month.

Let me just say it was just wonderful to get back behind the wheel of the 1. What a great car this is.

Anyways, I can't help but to feel a bit sad that the new car (arriving next week) will not have the beautiful coral red and glacier trim combination. While it will have the HK option and original engine, I can't help but have a bit of regret that the new one won't have this amazing interior.

The new car will include the HK option and of course an original engine, which will compensate for the interior.... right? Or did I just lose the best interior on the 1? haha

[swaite]

Now that you have a car "nailed down" did you ask them if they would swap the interiors? Seems like a small price to pay to keep you happy and potentially create a lifelong customer. The new car does sound awesome from the specs, though. If you want the red, fight for it!

[MD Designs]

Originally Posted by swaite

Now that you have a car "nailed down" did you ask them if they would swap the interiors? Seems like a small price to pay to keep you happy and potentially create a lifelong customer. The new car does sound awesome from the specs, though. If you want the red, fight for it!

No, not yet... However, I mentioned something very simple, such as just swapping the glacier trim, to the salesman (not the manager) and he didn't think it was possible because it would have to be coordinated with the service department ($$$) as well as the vehicle for buyback needs to match the same specifications as the sticker for paperwork etc.

But honestly, your guess is as good as mine. If you or anyone has any suggestions, feel free to shoot away.

[MD Designs]

8 / 12 / 11 UPDATE:

Well, today was suppose to be the glorious day that I finally get the 135i direct from Germany. With a ton of photos following.. However...

I was informed by the dealership that the car which was suppose to have, "My name on it" is now going to a different dealership... up to the San Jose area. I am continuing to track the vehicle as I seem to be the only person trying to figure this out.... The original salesman is also helping out and doing what he can, however he is just the salesman.

I called the dealership twice, and nobody returned my call, until I called the general manager directly, who was completely aware of the situation. I asked what the story was now, where is the car, and what seems to be the issue at this point. He informed me that the car had to go through port inspection etc. and the earliest it would be here would be next Friday (8-19), to the following Monday... However...

This evening I finally received an email from the sales manger at the bmw dealership and I quote... "The car went to the dealer up north for whatever reason nobody can tell us, BMW is assisting in getting the car trucked, they said if we do not get a call back from the dealer up north by Monday they will call the owner of the dealer."

The saga continues... and my patience at this point has run its course. It's now been over 40 days...

I am forwarding the email to BMW NA corporate directly to see where the mixup is at. I am thinking if I don't have confirmation from both parties with a date by Monday at 5pm I should contact an attorney this week.

[KinoBoom]

This is one bad experience so far my friend.

[IDBMW]

Originally Posted by MD Designs

Well, some of the personal options I had to let go for the sake of acquiring a vehicle before the end of the year, haha. So, no glacier aluminum trim. No beautiful red coral interior. No brilliant Jet Black.

I did however, find one with the HK option, which I have heard is a nice upgrade. And I believe this one does have BMW apps, but I am not sure of this either. And to be honest, I am going to wait and see what is actually on the vehicle once it gets here. Then I will compile the list of options and see which ones I still received and which ones were left out.

The 2 cars at some point should be side by side at the dealership. Or hopefully so I can do a photoshoot of the 2 together.

I can’t believe you are "Then I will compile the list of options and see which ones I still received and which ones were left out”. I would have made sure they gave me at minimum exactly what I had before. And most likely you could have had some upgrades out of the deal. And if you are making payments on the car I would have them make a few payments since you did not have the car you bought.

If you let them walk on you they will

Good luck

[MD Designs]

Originally Posted by IDBMW

I can’t believe you are "Then I will compile the list of options and see which ones I still received and which ones were left out”. I would have made sure they gave me at minimum exactly what I had before. And most likely you could have had some upgrades out of the deal. And if you are making payments on the car I would have them make a few payments since you did not have the car you bought.

If you let them walk on you they will

Good luck

The list options were pretty close to what I was wanting... I had to sacrifice a few, as the combination was not available in the country or even in production. I didn't want to list the options that I am, "suppose" to receive at this particular stage because absolutely nothing has gone the way it was suppose to, haha.

They have until Monday 5pm. An email was already drafted up to BMW NA corporate again. Everything is documented from both the dealership and BMW NA corporate. Thanks for the advice.

[MD Designs]

Originally Posted by KinoBoom

This is one bad experience so far my friend.

Yep, I am completely shocked that the situation has not been resolved and the dealership and BMW are doing a "He said she said, 40 days into it." I've spent tens of hours locating, calling, and corresponding in attempt to get this resolved, not to mention the ongoing stress, and another payment sent in for a car with a blown engine. What a let down this buying experience has been.

BMW, are you listening?

[RPM90]

Originally Posted by MD Designs

Yep, I am completely shocked that the situation has not been resolved and the dealership and BMW are doing a "He said she said, 40 days into it." I've spent tens of hours locating, calling, and corresponding in attempt to get this resolved, not to mention the ongoing stress, and another payment sent in for a car with a blown engine. What a let down this buying experience has been.

BMW, are you listening?

What BMW is doing is utter nonsense.
When I ordered my1, with the options I wanted, it arrived in 6 weeks.
BMW should have just built you one with the spec's you already paid for.

Sorry to say, I would have insisted that they build me a new one, and just waited. But, they/BMW/the dealer, dangled a "we can get one fast" option in front of you. Seems to me they have lied and not held up their end of the deal. 7 weeks is 49 days. You'll be at least to that point, which is longer than I waited to get a new 135!, built the way I wanted.

At this point, I would be requesting a BIG discount, at least at dealer cost. To hell with the dealers profit at this point. BMW should compensate the dealer for their time, not you.
I can't believe how much they screwed this up.
If the new car in question were truly "secured" for you, then there is no way a different dealer could have ended up with your car.
Seems clear that no one actually secured anything for you.

You've been driving the fixed 135i?
I don't know that I would have taken it, only for the reason that it seems that maybe they want you to keep it.
How has it been running?

[MD Designs]

Originally Posted by RPM90

I can't believe how much they screwed this up.
If the new car in question were truly "secured" for you, then there is no way a different dealer could have ended up with your car.
Seems clear that no one actually secured anything for you.

This is what doesn't add up. Obviously people either at the dealership level or BMW are lying about what steps were taken. I am not an expert on the acquisition process, but obviously people are not being honest in their business dealings.

[MD Designs]

Originally Posted by RPM90

What BMW is doing is utter nonsense....
I can't believe how much they screwed this up.
If the new car in question were truly "secured" for you, then there is no way a different dealer could have ended up with your car.
Seems clear that no one actually secured anything for you.

Yep, I think its pretty evident now that their is some serious storytelling going on here. Just drafted up an email to BMW NA corporate, and every single person involved at the dealer level. Should be real interesting to hear what each party says, if they say anything at all.

[MD Designs]

Originally Posted by RPM90

I don't know that I would have taken it, only for the reason that it seems that maybe they want you to keep it.
How has it been running?

They basically demanded that I return the rental, and affirmed that this was standard procedure until my replacement arrives. I am, and have been operating in good faith.

The car surges a bit forward and lets off, while in park, as if its slipping in and out of gear.

[Jatran661]

I just bought a 2012 jblack 135i (maybe its the one that went norcal) and its getting a rattling/clunking noise after cold start too. Its not close to as bad as yours but u can hear that its an abnormal noise.

[MD Designs]

Originally Posted by Jatran661

I just bought a 2012 jblack 135i (maybe its the one that went norcal) and its getting a rattling/clunking noise after cold start too. Its not close to as bad as yours but u can hear that its an abnormal noise.

Very interesting... I remember the sound getting worse over time, but I could be mistaken. I am starting to wonder if they didn't have some sort of assembly issue.

[Jatran661]

i think the workers were working so hard on the 1m they just didnt give a crap about the 135i

[MD Designs]

UPDATE: 8 / 14 / 11

Received an email response from the dealership, stating that the car goes to the intended dealership and they have no way of changing this, even if they secured the car from factory. This makes zero sense, and I have never heard of such a thing.


After forwarding the email to the dealership and BMW NA corporate, the dealership responded by saying they understand my frustration, however I should not, "Complain" to BMW NA corporate, as it will only make the situation worse. Makes zero sense as well, unless someone is now attempting to save their own arse after being completely incompetent.

Anyone have any thoughts?

[KinoBoom]

Originally Posted by MD Designs

UPDATE: 8 / 14 / 11

Received an email response from the dealership, stating that the car goes to the intended dealership and they have no way of changing this, even if they secured the car from factory. This makes zero sense, and I have never heard of such a thing.


After forwarding the email to the dealership and BMW NA corporate, the dealership responded by saying they understand my frustration, however I should not, "Complain" to BMW NA corporate, as it will only make the situation worse. Makes zero sense as well, unless someone is now attempting to save their own arse after being completely incompetent.

Anyone have any thoughts?

Let your attorney take it from here or you will see no car in months.

[Dackelone]

Originally Posted by KinoBoom

Let your attorney take it from here or you will see no car in months.

+1. Yup.

But... before you let an attorney take over... I would do something simple.

Sit down and write BMW NA a letter. No email(!), an old fashioned LETTER! Send it registered mail, with return reciept. Look in your owners manual for the address. There should be something in there. Tell them what has happened... and what you want. Give them a deadline. Tell them you are fed up with all the lies and broken promisses.

I know of several people who have used this method to get results. Sounds so simple, but many do not do write letters. MAKE SURE you send the letter registered mail with confirmation. I bet you will hear back from BMW NA by the end of the week.

IF not... hire a "lemon" lawyer.

[dwildone]

Originally Posted by MD Designs

UPDATE: 8 / 14 / 11

Received an email response from the dealership, stating that the car goes to the intended dealership and they have no way of changing this, even if they secured the car from factory. This makes zero sense, and I have never heard of such a thing.

I have heard this before for both BMW and other manufacturers. The end point for an import shipment is set at the origin of a shipment, and for import/export reasons, can not be changed. The vehicle must be delivered to its originally scheduled recipient. This is true with all dealer trades on cars that have been arranged prior to delivery to the ordering dealer as well. I'm not sure that even BMWNA can change that fact, although a few members here are CA's at reputable dealerships who might be able to weigh in. You have a whole host of other valid arguments about how your situation has been handled; use them to make your points, as this might not be something that can be changed.