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04-03-2009, 07:55 PM | #155 | |
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THIS IS YOUR INSTALL ON THE EXACT SAME PRODUCT. Quote:
EXHAUST/DOWNPIPES INSTALLED CORRECTLY I'm not sure what else there is too say. You say they don't fit. Every single product you have installed hasn't fit. However hundreds upon hundreds of people/members on this forum have the exact same products installed with no issues. So is everybody wrong or could it be your failed install. There is nothing wrong with not being a pro installer. However bashing a company, and turning it into a slander crusade is. Thank you. |
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04-03-2009, 07:59 PM | #156 | |
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And the fact that a mod told you to do so is mind bending. I've been on many message boards over the years and I have never heard of a moderator encouraging a vendor to have a public dispute with a member. It's the last thing that a mod, or a vendor for that matter, should want. |
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04-03-2009, 08:06 PM | #157 | |
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04-03-2009, 08:09 PM | #158 | |
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04-03-2009, 08:15 PM | #159 |
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I think this has gone on long enough. This whole thing seems odd to me and isn't helping anyone. At this point I don't believe either party in the thread so Im going to forget I ever read it. No harm no foul on anyone.
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04-03-2009, 08:16 PM | #160 | |
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Last edited by adrean8j; 04-03-2009 at 08:18 PM.. Reason: grammar |
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04-03-2009, 08:18 PM | #161 | |
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Well said
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04-03-2009, 08:47 PM | #162 |
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I've been a member of this forum for way too long now. I've seen the rise in RR's popularity on here.
The biggest problem I ever saw was too many Fan-Boyish posts about how awesome their products are. Now I can understand people wanting to be happy with what they've spent their money on, and they're very excited. But the thing I realize now is, KeithLM is the first person I've seen who has had any problems with these parts. I've read countless reviews about people who "Just got my catless DPs installed!111" etc. I never remember seeing someone complain about running into problems installing parts though. I respect Riss for staying out of this thread as long as they could. Obviously something needed to be said though, and with the mods asking for RR to intervene, they had to. Keith, you've done nothing but find the downside in everything they've done. The fact that you're getting a FULL refund after this is quite impressive if I say so myself, especially with the damage you did to that exhaust... Write me off as another fan boy, but know this, RR hasn't seen a dime of my money, I've got ZERO motivation behind posting this except I feel a good company is getting shafted by someone who can't install the parts correctly.
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Last edited by InsaneSkippy; 04-04-2009 at 08:48 AM.. |
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04-03-2009, 09:10 PM | #163 |
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Agreed with the posts above but I would def. not say Riss has a tarnished rep now b/c of one persons thread... If people are that easily influenced by 1 bad review then they obviously just do not care or try do the real research on a product...I mean hell not everyone thinks BMWs are great but the rep of BMW sure isn't tarnished...
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04-03-2009, 09:38 PM | #164 |
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Wow, this thread turned into a complete shitstorm today. Interesting read, at least . Hoping to see everything get resolved peacefully, although it looks like there's not much chance of that.
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04-03-2009, 10:11 PM | #165 |
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It's funny...we were just talking about customer dissatisfaction in my Operations Management class and our professor was saying that customers like KeithLM are called "terrorists." It only takes one person to change the minds of hundreds. Like others have said, don't let one dissatisfied customer ruin the reputation for an entire company.
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04-03-2009, 11:32 PM | #166 | |
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04-04-2009, 04:36 AM | #167 | |
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You have to look at the size and breadth of the target audience. In BMW's case an audience of millions world-wide. So to compare it would be better to say a 'group' or 'organization' that had a problem with BMW and started out just complaining about their problems and then in turn people who recognize that group take notice. In our case here the target is a little more acute and focused so the effects of just one person are felt. Small business versus big business. People ARE easily influenced that IS the issue. To be fair and balanced lets look at some of the POSITIVE reviews for RR; some of them are very....ummm well lets just say some them sound like a bad used car sales t.v. advert on a saturday afternoon. My point is that after reading SOME of those reviews, and reading the giddy responses to them, people were obviously jumping on the bandwagon (those same reviews had an obvious lack of hard data BTW...full of butt dyno's). Now myself and others 'called out' some forum members on their shallow reviews. Anyway what I am saying is that just as many can be driven away as can be convinced. Word of mouth. That is how the small businesses get the majority of their customers. (This goes for whether they ship to another vendor...or if they sell it themselves) |
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04-04-2009, 08:47 AM | #168 | |
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I think you're my new favorite poster....again...well said
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04-04-2009, 10:50 AM | #169 | |
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This effects our business is a few ways. I try to look at the positive in every negative. The truth is the difference from our business and many others are every single person working at RR truly loves their job. Of course we care about profits etc...However, to be perfectly honest we were well off long before we started RR. This company was started out of passion, a love for these cars, and this market. We do not throw up the allusion of caring about customers like most major companies do. We truly care about our clients. Many members on this board can confirm the fact that we pour our hearts into these products. We have built true friendships with many members of this forum, and many like it. Over 100 phone numbers in my personal cell are members from here, e90post, n54tech, and so on. We are on here helping at 1am on a Sunday if thats what it takes to keep our customers happy. At the end of the day we care about what Keith says. Myself, and our employees have done everything in our power to make him happy. After all this if Keith called me right now for help for something unrelated I would do everything I could do help him. I feel terrible that Keith is this unhappy. At some point we failed to do something to make him happy. We are not perfect. Just like any company we make mistakes. Thats why HR departments, and attorneys exist. But I will do anything in my power to reverse any mistake made by us. We will own up too it and spend hours on the phone, in email, in pm, on this public post to correct the issues. In this case our products were fine. Some minor issues yes. But nothing that couldn't have been corrected by simply listening too what we said and applying it. Keith once again I am sorry things turned out this way. You will be taken care of all the way too the end. No hard feelings, and anything you need in the future don't hesitate to ask. Thank you! |
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04-04-2009, 11:03 AM | #170 | |
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I, for one, will vouch for all the above....What about the other guys who have had such positive results...Let's hear from you too. |
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04-04-2009, 11:45 AM | #171 |
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Riss:
I will never ever purchase another one of your products! That's based on 2 things. 1) The poor fitment of your oil catch can rubbing up against the positive battery post, plus a torn o-ring. 2) The way you are engaging in this thread as damage control to prevent lost sales. The wise thing to do would have been to accept that some customers are going to have negative experiences with anyone's products, and to simply refund their purchase. My concern here is that by engaging in a damage control campaign against a disgruntled customer......that disgruntled customer could be me someday and in fact was. I just didn't think it was worth fighting over an o-ring and badly fitting bracket, but I have not forgotten. This behaviour of yours on a public forum is deplorable and only serves to reinforce my decision not to purchase your products. Congratulations! You should pat yourself on the back for driving away potential customers not just from the OP's comments in this thread, but your own. People tend to remember their few negative experiences more than they do the many positive ones. |
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04-04-2009, 11:54 AM | #172 | |
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The only outstanding issue out of this whole debacle that I can see now is that Keith is out a bunch of money for labor, but I guess that goes with the territory of modding cars these days. BTW, the tips in that last exhaust pic don't look nice. The paint is matte and looks like soot on the tips and they appear to be missing paint in the tops of the tips. Just an opinion, perhaps to help you change them for next time.
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04-04-2009, 12:05 PM | #173 | |
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04-04-2009, 12:09 PM | #174 | |
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04-04-2009, 12:10 PM | #175 |
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04-04-2009, 12:31 PM | #176 | ||
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