Berk Exhaust (...2 months later)

1013mm · 06-19-2009, 12:48 AM

OUCH!!!

1quickgsx · 06-19-2009, 01:37 AM

i better get under my car and check out my riss racing turbo back exhaust casue if its like that its coming off the car asap...sorry to see that on a brand new 1!!!

MadMan77 · 06-19-2009, 05:49 AM

Quote:

Originally Posted by 1quickgsx

i better get under my car and check out my riss racing turbo back exhaust casue if its like that its coming off the car asap...sorry to see that on a brand new 1!!!

What does the Riss Racing exhaust have to do with this Berk exhaust thread? Did Berk make Riss Racing's exhuast or am I missing something here?

MrRoboto · 06-19-2009, 06:14 AM

Quote:

Originally Posted by 1quickgsx

i better get under my car and check out my riss racing turbo back exhaust casue if its like that its coming off the car asap...sorry to see that on a brand new 1!!!

RissRacing is all 304 stainless. You wont have any issues.

BimmerLearner · 06-19-2009, 08:19 AM

Quote:

Originally Posted by BerkTechnology

Correct, current style is being shipped now.

So now the price has gone from 499 to i think 650 with shipping? it would be better to wait? or will the current style be sold at a reduced price when the new one comes out? or will the new one cost more?

My135 · 06-19-2009, 08:23 AM

I don't think Berk will replace them, since they got a discount price of $499. But they should offer free shiping to grind off the rust and put a better coating since it is under warranty.

MrRoboto · 06-19-2009, 08:40 AM

How does the warranty read? Replace or repair?

Given the degradation in only two months, this time next year it will be full of holes.

Grinding the rust off and recoating is not a solution.

My135 · 06-19-2009, 09:11 AM

It is up to Berk how to resolve this issue. I am just suggesting alternatives. Other option will be for Berk to offer to replace the old ones with the new 100% 304 SS system with a surcharge to cover the additional material cost. I think this is the best solution for both parties.

shawshank772 · 06-19-2009, 04:20 PM

I see this getting ugly fast...I highly doubt they are going to replace them with SS. They would lose a boat load. Heck it took them forever to lower the price where we as consumers felt it was worth it. Im not bad mouthing the company just stating facts.

BerkTechnology · 06-19-2009, 10:21 PM

Hello all,

Berk Technology is committed to providing our clients with the highest level of support and dedication to manufacturing the highest quality track tested & dyno proven parts.

We spoke with the vendor who handled the coating on 5 of them. They suspect that they may not have properly media blasted the tubing before they coated them. The other 15 of them have been coated by Jet Hot or Embee Performance and I've never had a problem with any of their coatings.

If you have one of these exhausts with the defective ceramic coating Berk Technology will REPLACE your exhaust will a full stainless steel exhaust w/ polished tips. Your old exhaust must be sent to Berk Technology using a prepaid shipping method. The shipping charges to you will be free of charge within the 48 states. You will need to call and speak with one of our representatives to arrange for the exhaust swap. (714) 546-BERK.

We strive to produce the highest quality products all backed by our commitment to excellence in service.

All the best,
Bryan
General Manager
Berk Technology Inc.

shawshank772 · 06-20-2009, 02:11 AM

A++++ Great answer Berk!! Thats stepping up to the plate and backing the product..Awesome.

HondaGoneRogue · 06-20-2009, 01:54 PM

MadMan77 · 06-20-2009, 02:16 PM

Quote:

Originally Posted by BerkTechnology

Hello all,

Berk Technology is committed to providing our clients with the highest level of support and dedication to manufacturing the highest quality track tested & dyno proven parts.

We spoke with the vendor who handled the coating on 5 of them. They suspect that they may not have properly media blasted the tubing before they coated them. The other 15 of them have been coated by Jet Hot or Embee Performance and I've never had a problem with any of their coatings.

If you have one of these exhausts with the defective ceramic coating Berk Technology will REPLACE your exhaust will a full stainless steel exhaust w/ polished tips. Your old exhaust must be sent to Berk Technology using a prepaid shipping method. The shipping charges to you will be free of charge within the 48 states. You will need to call and speak with one of our representatives to arrange for the exhaust swap. (714) 546-BERK.

We strive to produce the highest quality products all backed by our commitment to excellence in service.

All the best,
Bryan
General Manager
Berk Technology Inc.

Good on you guys. I have respect for companies that take of their customers as such.

frimmelnojerz · 06-20-2009, 02:41 PM

well...now i know who gets my exhaust money. good answer berk.

oneintheory · 06-20-2009, 05:48 PM

I agree...I had no expectations at this point, especially none that large. You guys just stepped up BIG TIME. You have my respect.

My135 · 06-20-2009, 06:44 PM

I salute to you, Berk; even I've bought an aFe exhaust.

MadMan77 · 06-20-2009, 08:17 PM

Quote:

Originally Posted by My135

I salute to you, Berk; even I've bought an aFe exhaust.

I hear you there. I just bought the Maddad axle-back and am waiting for delivery and I know they are a stand-up company.

airs · 06-22-2009, 01:49 AM

Wow, well done!

jibaholic101 · 06-22-2009, 02:48 AM

outstanding service! now why cant more people follow this guys lead?

Triple DDD · 06-22-2009, 07:59 AM

It's moves like this that win my loyalty to a company.

fourtailpipes · 06-22-2009, 09:01 AM

looks like berk just sold a few more exhausts lol. i'll be in there too.

MrRoboto · 06-22-2009, 11:08 AM

Lets ease up on the back slapping. We as consumers have learned to settle for mediocrity these days with products and service. I applaud Berk for taking this step but this really is customer service 101 and it shouldn't take exposure on a web forum to get it. IMO.

06-19-2009, 12:48 AM	#23
1013mm aka 1013MM 1253 Rep 9,545 Posts Drives: pokingly flush Join Date: Jan 2009 Location: Los Angeles / HK iTrader: (7) Garage List 2009 135i [8.26]	OUCH!!! __________________ -John Project YOSHI Sale Thread
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06-19-2009, 01:37 AM	#24
1quickgsx Private 11 Rep 63 Posts Drives: 09 135i gsx zx6r Join Date: Nov 2008 Location: new york iTrader: (1)	damn i better get under my car and check out my riss racing turbo back exhaust casue if its like that its coming off the car asap...sorry to see that on a brand new 1!!!
	Appreciate 0 Quote

06-19-2009, 08:23 AM	#28
My135 Lieutenant Colonel 85 Rep 1,609 Posts Drives: Join Date: Mar 2008 iTrader: (0)	I don't think Berk will replace them, since they got a discount price of $499. But they should offer free shiping to grind off the rust and put a better coating since it is under warranty. __________________ 7/08 135 Coupe, Crimson Red, 6 SP, Sport, Taupe Lette/Aluminum. Performance Mods: JB4 on Map 5, BMS DP Fix V3, Injen polished intake, AR Catless DP, Maddad resonated mid-pipes, aFe exhaust polished tips, ST Suspension Coil Over and Hotchkis front sway bar. Others: BMS OCC, BT Scanner, Mud Flap. Next Mods: AA Front Strut Brace.
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06-19-2009, 08:40 AM	#29
MrRoboto Brigadier General 1846 Rep 4,836 Posts Drives: VO 1M Join Date: Aug 2007 Location: Canada iTrader: (0)	How does the warranty read? Replace or repair? Given the degradation in only two months, this time next year it will be full of holes. Grinding the rust off and recoating is not a solution.
	Appreciate 0 Quote

06-19-2009, 09:11 AM	#30
My135 Lieutenant Colonel 85 Rep 1,609 Posts Drives: Join Date: Mar 2008 iTrader: (0)	It is up to Berk how to resolve this issue. I am just suggesting alternatives. Other option will be for Berk to offer to replace the old ones with the new 100% 304 SS system with a surcharge to cover the additional material cost. I think this is the best solution for both parties. __________________ 7/08 135 Coupe, Crimson Red, 6 SP, Sport, Taupe Lette/Aluminum. Performance Mods: JB4 on Map 5, BMS DP Fix V3, Injen polished intake, AR Catless DP, Maddad resonated mid-pipes, aFe exhaust polished tips, ST Suspension Coil Over and Hotchkis front sway bar. Others: BMS OCC, BT Scanner, Mud Flap. Next Mods: AA Front Strut Brace.
	Appreciate 0 Quote

06-19-2009, 04:20 PM	#31
shawshank772 Major 120 Rep 1,159 Posts Drives: 08 135i and 16 M3 Join Date: Aug 2007 Location: Chicago iTrader: (1)	I see this getting ugly fast...I highly doubt they are going to replace them with SS. They would lose a boat load. Heck it took them forever to lower the price where we as consumers felt it was worth it. Im not bad mouthing the company just stating facts.
	Appreciate 0 Quote

06-19-2009, 10:21 PM	#32
BerkTechnology Lieutenant Colonel 223 Rep 1,565 Posts Drives: Fast Join Date: May 2008 Location: Irvine, CA iTrader: (1)	Hello all, Berk Technology is committed to providing our clients with the highest level of support and dedication to manufacturing the highest quality track tested & dyno proven parts. We spoke with the vendor who handled the coating on 5 of them. They suspect that they may not have properly media blasted the tubing before they coated them. The other 15 of them have been coated by Jet Hot or Embee Performance and I've never had a problem with any of their coatings. If you have one of these exhausts with the defective ceramic coating Berk Technology will REPLACE your exhaust will a full stainless steel exhaust w/ polished tips. Your old exhaust must be sent to Berk Technology using a prepaid shipping method. The shipping charges to you will be free of charge within the 48 states. You will need to call and speak with one of our representatives to arrange for the exhaust swap. (714) 546-BERK. We strive to produce the highest quality products all backed by our commitment to excellence in service. All the best, Bryan General Manager Berk Technology Inc.
	Appreciate 0 Quote

06-20-2009, 02:11 AM	#33
shawshank772 Major 120 Rep 1,159 Posts Drives: 08 135i and 16 M3 Join Date: Aug 2007 Location: Chicago iTrader: (1)	A++++ Great answer Berk!! Thats stepping up to the plate and backing the product..Awesome.
	Appreciate 0 Quote

06-20-2009, 01:54 PM	#34
HondaGoneRogue They like my Swag... 433 Rep 3,762 Posts Drives: 15 GSM 435i GC Join Date: Aug 2008 Location: South Dakota iTrader: (4) Garage List 2015 435i Gran Coupe [0.00]	__________________ 2015 435i Gran Coupe - Current 2008 AW 135i - Sold
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06-20-2009, 02:41 PM	#36
frimmelnojerz Captain 23 Rep 692 Posts Drives: Montego blue 135i Join Date: Jun 2008 Location: Bayonne, NJ iTrader: (0)	well...now i know who gets my exhaust money. good answer berk. __________________ 08' 135 in much need of some TLC. But after that... Watch out. AA/Berk/ER/UR/CP-e/Snow/ESS
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06-20-2009, 05:48 PM	#37
oneintheory no longer a BMW owner 152 Rep 1,463 Posts Drives: 2011 Ford Edge Sport Join Date: Jan 2009 Location: Suffolk/Chesapeake, VA iTrader: (0)	I agree...I had no expectations at this point, especially none that large. You guys just stepped up BIG TIME. You have my respect.
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06-20-2009, 06:44 PM	#38
My135 Lieutenant Colonel 85 Rep 1,609 Posts Drives: Join Date: Mar 2008 iTrader: (0)	I salute to you, Berk; even I've bought an aFe exhaust. __________________ 7/08 135 Coupe, Crimson Red, 6 SP, Sport, Taupe Lette/Aluminum. Performance Mods: JB4 on Map 5, BMS DP Fix V3, Injen polished intake, AR Catless DP, Maddad resonated mid-pipes, aFe exhaust polished tips, ST Suspension Coil Over and Hotchkis front sway bar. Others: BMS OCC, BT Scanner, Mud Flap. Next Mods: AA Front Strut Brace.
	Appreciate 0 Quote

06-22-2009, 01:49 AM	#40
airs Private First Class 15 Rep 160 Posts Drives: 2009 Space Gray 135i Join Date: Apr 2009 Location: Seattle iTrader: (0)	Wow, well done! __________________ Forge FMIC \| Apex ARC-8 w/ Michelin PSS \| 261 powder coated w/ Conti DWS \| BMW Perf Spoiler \| Tint \| Black Kidneys
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06-22-2009, 02:48 AM	#41
jibaholic101 Brigadier General 160 Rep 3,496 Posts Drives: women wild Join Date: Nov 2008 Location: Charleston, SC iTrader: (0)	outstanding service! now why cant more people follow this guys lead? __________________ some italian, german, and japanese ones; and on order more of the same
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06-22-2009, 07:59 AM	#42
Triple DDD Enlisted Member 0 Rep 32 Posts Drives: pick 'em up truck Join Date: Apr 2009 Location: P'cola iTrader: (0)	It's moves like this that win my loyalty to a company.
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06-22-2009, 09:01 AM	#43
fourtailpipes Major 111 Rep 1,338 Posts Drives: the ladies crazy Join Date: Dec 2008 Location: , Location, Location! iTrader: (0)	looks like berk just sold a few more exhausts lol. i'll be in there too.
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06-22-2009, 11:08 AM	#44
MrRoboto Brigadier General 1846 Rep 4,836 Posts Drives: VO 1M Join Date: Aug 2007 Location: Canada iTrader: (0)	Lets ease up on the back slapping. We as consumers have learned to settle for mediocrity these days with products and service. I applaud Berk for taking this step but this really is customer service 101 and it shouldn't take exposure on a web forum to get it. IMO.
	Appreciate 0 Quote