Dealer won't install my BMW Performance part...

EINSER M · 05-03-2012, 04:39 PM

@ OP i PM'ed you Burkhard's email at work
he facebooked me and told me to give it to you

doublevanosrc · 05-03-2012, 04:40 PM

Out of curiosity what dealer in TX did you buy it from??

dorkytom · 05-03-2012, 04:53 PM

Quote:

Originally Posted by doublevanosrc

Out of curiosity what dealer in TX did you buy it from??

Its BMW dealership on ebay and I got it for 650

dorkytom · 05-03-2012, 04:54 PM

Quote:

Originally Posted by EINSER M

@ OP i PM'ed you Burkhard's email at work
he facebooked me and told me to give it to you

You are AWESOME!!! Thank you!

EINSER M · 05-03-2012, 05:01 PM

Quote:

Originally Posted by dorkytom

You are AWESOME!!! Thank you!

ha ha dont thank me yet, he may not be able to do anything if in fact they cant install parts that were not purchased from the dealership
Don Crevier sold the business not too long ago to the Penske Group and so rules may have changed but with Burkhard you'll get a straight no bullshit answer
good luck buddy

dorkytom · 05-03-2012, 05:24 PM

Quote:

Originally Posted by EINSER M

ha ha dont thank me yet, he may not be able to do anything if in fact they cant install parts that were not purchased from the dealership
Don Crevier sold the business not too long ago to the Penske Group and so rules may have changed but with Burkhard you'll get a straight no bullshit answer
good luck buddy

Either way you went out of your way to help. I truly appreciate it!

Just received a response from Aaron, he can do it and at a price that is inline with what all of you reported.

jsmonet · 05-03-2012, 05:42 PM

if nothing else, just take it to ltbmw. they're great people and won't really care where you bought your stuff.

if you feel froggy and want to do it yourself, you may want to grab an exhaust hanger tool from amazon/local auto store. see: http://amzn.to/JhCvbL

i've never needed a tool before. it's always been a simple matter of unbolt, spray some grease into the hangers while pushing it sideways a bit, work it (awwww yeah) and slide it right off (lubetastic). still do this, only with the removal pliers too because bmw seriously rapes those pegs into those hangers.

c/n: ltbmw is money, son.

MGallop · 05-03-2012, 05:51 PM

if they want $660 to install the exhaust, then tell them you are going to charge them $560 to drop the car off, and then you have a deal.

MDork · 05-03-2012, 06:37 PM

Quote:

Originally Posted by dorkytom

Quote:

Originally Posted by doublevanosrc

Out of curiosity what dealer in TX did you buy it from??

Its BMW of North Houston, they sell on ebay and I got it for 650 shipped.

$650? Nice!! I don't see em on eBay - do you have a link for a fellow Dork?

Hondamxracer51 · 05-03-2012, 09:15 PM

I work in parts at Shelly. Shoot me an email tomorrow to remind me and I will work on that price for you. Ryanm@shellybmw.com

dorkytom · 05-03-2012, 11:20 PM

Deleted

dorkdog · 05-04-2012, 07:20 AM

Quote:

Originally Posted by DriveHard

you had good intentions... but there is an old example... do you bring eggs with you to the diner so that they can cook them for you ???? ....

Sure, if we agreed that I would pay them to cook it, and if I had made an appointment for them to do so. Most likely the grill would already be hot, they'd be cooking other things on there and the eggs would likely cause no disruption especially since it was a planned event.

The restaurant cooks the eggs for me, makes a couple bucks, and loses no ground. Sounds like a win-win for everybody.

Why wouldn't a dealer do the same? In fact, if I were the dealer I would recognize this as an opportunity and possibly offer a lower price to promote repeat business from this customer.

TheSt|G · 05-04-2012, 12:28 PM

Can you unscrew a nut?

Yes?

Congrats! You can install an exhaust!

DriveHard · 05-05-2012, 01:56 PM

Quote:

Originally Posted by dorkdog

Sure, if we agreed that I would pay them to cook it, and if I had made an appointment for them to do so. Most likely the grill would already be hot, they'd be cooking other things on there and the eggs would likely cause no disruption especially since it was a planned event.

The restaurant cooks the eggs for me, makes a couple bucks, and loses no ground. Sounds like a win-win for everybody.

Why wouldn't a dealer do the same? In fact, if I were the dealer I would recognize this as an opportunity and possibly offer a lower price to promote repeat business from this customer.

The business reason..... and dealers are a business with huge overhead, make profit on the sale of parts.. those profits enable a dealer with overhead to remain in business..

of course i agree that percentage of something is better than a percentage of nothing, to some dealers it is all a matter of principal i guess...

Lester · 05-05-2012, 07:03 PM

Here is what I have been told in the past - if they put on a part like that that wasn't purchased by them, and something is faulty or doesn't work, than they can't return it - since they didn't originally purchase it. So now they are out the time that it took for them to take the old parts off, and perhaps put them back on.

DriveHard · 05-07-2012, 01:03 PM

Quote:

Originally Posted by Lester

Here is what I have been told in the past - if they put on a part like that that wasn't purchased by them, and something is faulty or doesn't work, than they can't return it - since they didn't originally purchase it. So now they are out the time that it took for them to take the old parts off, and perhaps put them back on.

That may be true for an aftermarket part...BUT for a BMW part, any BMW dealer can put in a claim on the part, any where in 48 + 2, no matter where it was purchased, as long as you have an invoice showing the purchase and or installation of the part.

05-03-2012, 04:39 PM	#23
EINSER M Major General 377 Rep 5,730 Posts Drives: BMW i3 rex Join Date: May 2006 Location: SoCal iTrader: (44) Garage List 2018 I01 i3s \| CURRENT [0.00] 2018 G01 X3 \| CURRENT [0.00] 2017 I01 i3 \| SOLD [0.00] 2017 F48 X1 \| SOLD ... [0.00] 2016 I01 i3 \| SOLD [0.00] 2017 F22 M240 \| SOLD [8.00] 2016 F25 X3 diesel ... [0.00] 2006 E60 550 \| SOLD [6.00] 2011 E90 335 \| SOLD [8.66] 2012 E82 135 \| SOLD [5.50] 2011 E82 1M \| SOLD [7.94] 2007 E85 Z4M\| SOLD [4.50] 2003 E53 X5 4.6is S ... [9.00] 2008 E92 328 \| SOLD [0.00] 2008 E82 135 \| SOLD [0.00] 2008 E90 335 \| SOLD [0.00] 2003 E46 M3 \| SOLD [7.50] 2006 E90 330 \| SOLD [10.00] 2003 E46 330ZHP \| SOLD [0.00]	@ OP i PM'ed you Burkhard's email at work he facebooked me and told me to give it to you
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05-03-2012, 04:40 PM	#24
doublevanosrc Loves his G20 265 Rep 2,507 Posts Drives: 2020 330ix M sport Join Date: Jul 2009 Location: Austin. Tx iTrader: (1) Garage List 2013 BMW [0.00]	Out of curiosity what dealer in TX did you buy it from?? __________________ 2020 330ix-Msport Past- 2013 135i 2011 135i
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05-03-2012, 05:42 PM	#29
jsmonet Captain 302 Rep 913 Posts Drives: 2020 x7 m50i Join Date: Nov 2011 Location: so cal iTrader: (2)	if nothing else, just take it to ltbmw. they're great people and won't really care where you bought your stuff. if you feel froggy and want to do it yourself, you may want to grab an exhaust hanger tool from amazon/local auto store. see: http://amzn.to/JhCvbL i've never needed a tool before. it's always been a simple matter of unbolt, spray some grease into the hangers while pushing it sideways a bit, work it (awwww yeah) and slide it right off (lubetastic). still do this, only with the removal pliers too because bmw seriously rapes those pegs into those hangers. c/n: ltbmw is money, son.
	Appreciate 0 Quote

05-03-2012, 05:51 PM	#30
MGallop Major 49 Rep 1,072 Posts Drives: 12' 135i Join Date: Feb 2011 Location: San Jose, California iTrader: (1) Garage List 2012 BMW 135i [10.00]	if they want $660 to install the exhaust, then tell them you are going to charge them $560 to drop the car off, and then you have a deal. __________________ Matthew Gallop: '12 N55 Mods: JB4 Flex ISO \| iCarbon DP \| VRSF 5" FMIC \| BMS Intake \| ER Charge Pipe \| Race Axleback \| ST Coils \| Alufelgen CS7's \| iCarbon 3 fin Diffuser \| Blackline LCI \| CarbonFiber Spoiler \| Orion v4 AE's \| 30% tint \| red+blk roundels \| Cyba Scoops \| H-Style front Lip \| WeissLicht LED Smoked Sidemarkers \| Matte Grills \| Coded \|
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05-03-2012, 09:15 PM	#32
Hondamxracer51 Private First Class 8 Rep 120 Posts Drives: 2012 135i dct zmp Join Date: Feb 2012 Location: So Cal iTrader: (0) Garage List 2012 135i [0.00]	I work in parts at Shelly. Shoot me an email tomorrow to remind me and I will work on that price for you. Ryanm@shellybmw.com
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05-03-2012, 11:20 PM	#33
dorkytom Enlisted Member 5 Rep 49 Posts Drives: Montego blue 128i Join Date: Apr 2012 Location: orange county, ca iTrader: (1) Garage List 2011 128i [0.00]	Deleted Last edited by dorkytom; 05-04-2012 at 08:37 PM.. Reason: Deleted
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05-04-2012, 12:28 PM	#35
TheSt\|G Resident Tamed Racing Driver 298 Rep 4,697 Posts Drives: 911, 130is, E39 M5, E36 M3 Join Date: Mar 2008 Location: Outside Philly iTrader: (2)	Can you unscrew a nut? Yes? Congrats! You can install an exhaust!
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05-05-2012, 07:03 PM	#37
Lester Brigadier General 295 Rep 3,350 Posts Drives: Join Date: Oct 2007 iTrader: (0)	Here is what I have been told in the past - if they put on a part like that that wasn't purchased by them, and something is faulty or doesn't work, than they can't return it - since they didn't originally purchase it. So now they are out the time that it took for them to take the old parts off, and perhaps put them back on.
	Appreciate 0 Quote