BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)
 





 

Post Reply
 
Thread Tools Search this Thread
      10-01-2012, 09:54 PM   #1
uberschnell
Brigadier General
uberschnell's Avatar
No_Country
581
Rep
4,054
Posts

Drives: Wide Body 1
Join Date: Mar 2007
Location: Bay Area

iTrader: (48)

Experience with PYspeed

Recently wanted to purchase a set of wheels through PYSpeed. They offered the best price I had been quoted so I paid. Turns out the wheel manufacturer was going to be unable to send out the wheels for a few months. Explained to the guys at PYspeed that I couldn't wait and they stepped up and refunded my money right away.

In my book that's customer service. No hassles, cool people. I highly recommend you check these guys out as they seem to be a real professional shop.

Thanks to Sean, Eric and Bobbie.
Appreciate 0
      10-03-2012, 08:48 PM   #2
MM135
First Lieutenant
United_States
52
Rep
368
Posts

Drives: 2012 E92 M3
Join Date: Apr 2012
Location: Carlsbad, CA

iTrader: (3)

I have to piggy back on this as my experieince was VERY different....

I bought and paid for a full Wheel/Tire package on August 31st. Website indicates 3-5 business days for *most* orders. When purchasing - nothing was communicated to me that there was going to be a delay or that wheels were back ordered.

5 days goes by and i e-mail them - I am told that becasue it was a holiday weekend my order had not shipped yet and it might be a little longer - NEVER any indication it was going to be an extended perioed of time. Ok - thats fine, i can wait

3 more days goes by and i e-mail again - given the same excuse - my order was still in processing. Fine - i can continue to wait, no big deal.

3 more days go by and i decide to call them - It is only then that i am told the wheels i purchased were not in stock and they dont know when they are due in. So i asked if they can find out for me.

The very same day (I appreciated the quick response) i get an e-mail stating they are not due in until 9/27 (Keep in mind i ordered on 8/31) Ok - no problem at least i know when to expect them

So 9/27 rolls around - no word - i call on 9/28 and am told "I think there is another delay becuase your wheels are not here... let me find out"

Talk to them the next day and am told that TWO of the wheels will not be in until Mid october and THE OTHER TWO WHEELS WONT BE IN UNTIL 11/17!!!

I explain my need for the wheels sooner, but understand it is out of their hands if the mabnufacturer has made a mistake. So i inquire if there is any type of compensation that can be extended as a result of the nearly 3-months i am being told i will have to wait. I am told by the representative (who will not be named) "...well i can give you like $40 bucks if that'll help you out..." ARE YOU KIDDING ME? It's not a matter of money - i am happy to pay the $2300 that they already took from my account on 8/31 - It's a matter of principle and good customer service..

Never did anyone reach out to me to advise of delays - nor was i told when i ordered the wheels or even in my first two e-mails to them that there would be such an extended wait period.

Given the curcumstances and my experieince - I have chosen to cancel my order with them. I am being given a full refund (I think) but was told it might take up-to two weeks to process, so i will find out then.
__________________
2012 E92 M3 ZCP - Gloss Lemon Sting - DCT - Currently need a new name for the car

Dinan Racing Exhaust - BPM STG II - BPM DCT Flash - BPM Servotronics - Arkym CF Hood - Arkym CF Diffuser - Forcewerkz CF Side Skirts - ModeCarbon GTS Wing - BMWP CF Splitters - BMWP CF Mirror Caps - 19" HRE P43SC - KW Sleeve Kit - OSS Designs Headlights
Appreciate 0
      10-08-2012, 05:09 PM   #3
MM135
First Lieutenant
United_States
52
Rep
368
Posts

Drives: 2012 E92 M3
Join Date: Apr 2012
Location: Carlsbad, CA

iTrader: (3)

Update - PYSpeed was very quick about my refund and it was given in full. Thanks
__________________
2012 E92 M3 ZCP - Gloss Lemon Sting - DCT - Currently need a new name for the car

Dinan Racing Exhaust - BPM STG II - BPM DCT Flash - BPM Servotronics - Arkym CF Hood - Arkym CF Diffuser - Forcewerkz CF Side Skirts - ModeCarbon GTS Wing - BMWP CF Splitters - BMWP CF Mirror Caps - 19" HRE P43SC - KW Sleeve Kit - OSS Designs Headlights
Appreciate 0
      04-24-2013, 09:46 AM   #4
first350
Private
6
Rep
92
Posts

Drives: 2016 F80 M3
Join Date: Feb 2013
Location: Seattle

iTrader: (1)

just bought TPMS from Eric at Pyspeed...called on Monday requesting them by Wednesday (I'm getting new wheels/tires for a track day this weekend), and I received them Tuesday evening (1 day early)! Quick and easy, thanks!!!
Appreciate 0
      04-24-2013, 09:22 PM   #5
uberschnell
Brigadier General
uberschnell's Avatar
No_Country
581
Rep
4,054
Posts

Drives: Wide Body 1
Join Date: Mar 2007
Location: Bay Area

iTrader: (48)

I should add that I ended up purchasing a set of BC Forged wheels through PYSpeed. Customer service, price, turn around time and most importantly the quality of the wheels were outstanding.
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 06:32 PM.




1addicts
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2019, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST