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      10-16-2012, 01:53 PM   #1
Flash237
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Thumbs down Discounttires.com

They have good prices and ship right to your door but they have horrible customer service. I cancelled an order with them. Called them less than 5 mins after placing the order and they told me everything was cancelled, nothing would be shipped and I will not be charged. 2 weeks later I am charged for the wheels and get a notification that they are being shipped. I called them and asked whats going on and they said sorry. I told them to contact Fedex and get the tires sent back to them and give me a refund. They told me ok and would refund right away.


Its been 2 weeks since they accidently charged me and I still have not received a refund. They told me last week that I would get it. I called today and they said check again next week. I am down $350 and now it is my job to follow up with them weekly until I get my money back. WTF
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      10-16-2012, 02:05 PM   #2
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I hope you already contacted your CC company.
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      10-16-2012, 03:04 PM   #3
MadMan77
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Quote:
Originally Posted by Dackelone View Post
I hope you already contacted your CC company.
+1

That is what I would do. There is nothing like a charge back to get the company's attention very quickly.
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      10-23-2012, 01:13 PM   #4
Flash237
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I tried to file a claim for a charge back but my CC company told me that if they stated that they were going to give me a refund, then they cannot file a claim. Im so frustrated. Over 10 calls and a month later and no refund. Beware of this website!
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      10-23-2012, 02:03 PM   #5
bmw1racer
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Garage List
Maybe you should file a complaint with the Better Business Bureau as well... Wouldn't hurt.
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      10-23-2012, 05:52 PM   #6
pinmagic
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Quote:
Originally Posted by Flash237 View Post
I tried to file a claim for a charge back but my CC company told me that if they stated that they were going to give me a refund, then they cannot file a claim. Im so frustrated. Over 10 calls and a month later and no refund. Beware of this website!
Call your credit card company back, and escalate it up the chain of command. The net effect of what they're telling you is that any unscrupulous vendor can negate the possibility of a charge-back simply by lying to you, saying that you'll be getting a refund. That can't possibly be their policy.

If it is, indeed, their policy, then simply hang up, call back, and tell them that the vendor has now informed you that you won't be getting a refund.

Then get yourself a new CC company.
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      10-26-2012, 02:06 PM   #7
Flash237
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Finally got the refund after following up with them over 10 times. Jesus guys becareful
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