N54tuning.com Terrible Service. Please Read And Take Note.

alexc93 · 02-02-2012, 05:16 PM

resolved.

BFD99 · 02-02-2012, 07:01 PM

Damn dude that sucks!

alexc93 · 02-02-2012, 07:03 PM

all resolved

M135 · 02-03-2012, 10:30 AM

I haven't had a bad experience with them. But you posted this and 2 hours later it is fixed?

BFD99 · 02-03-2012, 10:49 AM

If its resolved then post up what happened, and what they did to fix it, or edit your original post. Inquiring minds want to know.

EINSER M · 02-03-2012, 12:36 PM

Quote:

Originally Posted by alexc93

all resolved

we need more details

alexc93 · 02-04-2012, 09:32 AM

Basically I was re-embursed with the loss I would be taking on shipping etc since I couldn't return it and it was all cleared up very quickly. Terry wants a happy customer

tracer bullet · 02-04-2012, 10:37 AM

Drop ships from a manufacturer, no returns accepted unless you were shipped a wrong item, *hours* (oh my) for a reply email - none of this is really all that unusual. You're dealing with a small business, a middleman in many cases, not Amazon.

Not saying it's all unicorns and rainbows, it's just not uncommon. No idea if their website has any rules / disclaimers / etc. but if any of this is mentioned, if you take the time to read it, there's not much to complain about. That said if it's not there, it should be.

And ultimately if it all gets resolved then it's actually quite impressive.

alexc93 · 02-04-2012, 03:05 PM

Quote:

Originally Posted by tracer bullet

Drop ships from a manufacturer, no returns accepted unless you were shipped a wrong item, *hours* (oh my) for a reply email - none of this is really all that unusual. You're dealing with a small business, a middleman in many cases, not Amazon.

Not saying it's all unicorns and rainbows, it's just not uncommon. No idea if their website has any rules / disclaimers / etc. but if any of this is mentioned, if you take the time to read it, there's not much to complain about. That said if it's not there, it should be.

And ultimately if it all gets resolved then it's actually quite impressive.

it was all resolved

Mike@N54Tuning.com · 02-25-2012, 02:26 PM

Just saw this... There is more to this then what was posted but the important thing is the customer is happy and the issue is resolved. At the end of the day thats all that can be done and what we strive for. Mistakes unfortunately happen (like the shipping to bulling address) but we try to rectify things as best we can in a timely fashion.

Mike

alexc93 · 02-26-2012, 11:42 AM

Quote:

Originally Posted by Mike@N54Tuning.com

Just saw this... There is more to this then what was posted but the important thing is the customer is happy and the issue is resolved. At the end of the day thats all that can be done and what we strive for. Mistakes unfortunately happen (like the shipping to bulling address) but we try to rectify things as best we can in a timely fashion.

Mike

+1 posted this before was all resolved. thanks for everything mike. mishaps happen.

02-02-2012, 05:16 PM	#1
alexc93 Colonel 381 Rep 2,384 Posts Drives: na Join Date: Nov 2009 Location: na iTrader: (8)	N54tuning.com Terrible Service. Please Read And Take Note. resolved. Last edited by alexc93; 12-05-2014 at 02:54 PM..
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02-02-2012, 07:01 PM	#2
BFD99 The Stig! 54 Rep 889 Posts Drives: 2008 135i 6MT Join Date: Sep 2011 Location: Tulsa, Ok iTrader: (1) Garage List 2008 BMW 135i [10.00]	Damn dude that sucks! __________________ 2008 135i - FBO + JB4 15ohm + Water Meth
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02-02-2012, 07:03 PM	#3
alexc93 Colonel 381 Rep 2,384 Posts Drives: na Join Date: Nov 2009 Location: na iTrader: (8)	all resolved
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02-03-2012, 10:30 AM	#4
M135 Professional Rookie 34 Rep 533 Posts Drives: 2016 M4 Join Date: Sep 2007 Location: Earth iTrader: (2) Garage List 2008 BMW 335xi [0.00] 2016 BMW M4 [0.00]	I haven't had a bad experience with them. But you posted this and 2 hours later it is fixed? __________________ 2016 MGM/Sakhir M4 DCT \| M-Adaptive \| Not Stock for Long
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02-03-2012, 10:49 AM	#5
BFD99 The Stig! 54 Rep 889 Posts Drives: 2008 135i 6MT Join Date: Sep 2011 Location: Tulsa, Ok iTrader: (1) Garage List 2008 BMW 135i [10.00]	If its resolved then post up what happened, and what they did to fix it, or edit your original post. Inquiring minds want to know. __________________ 2008 135i - FBO + JB4 15ohm + Water Meth
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02-04-2012, 09:32 AM	#7
alexc93 Colonel 381 Rep 2,384 Posts Drives: na Join Date: Nov 2009 Location: na iTrader: (8)	Basically I was re-embursed with the loss I would be taking on shipping etc since I couldn't return it and it was all cleared up very quickly. Terry wants a happy customer
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02-04-2012, 10:37 AM	#8
tracer bullet Brigadier General 2413 Rep 3,549 Posts Drives: '11 135i , '15 X3 35i Join Date: May 2011 Location: Saint Paul, MN iTrader: (1)	Drop ships from a manufacturer, no returns accepted unless you were shipped a wrong item, hours (oh my) for a reply email - none of this is really all that unusual. You're dealing with a small business, a middleman in many cases, not Amazon. Not saying it's all unicorns and rainbows, it's just not uncommon. No idea if their website has any rules / disclaimers / etc. but if any of this is mentioned, if you take the time to read it, there's not much to complain about. That said if it's not there, it should be. And ultimately if it all gets resolved then it's actually quite impressive.
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02-25-2012, 02:26 PM	#10
Mike@N54Tuning.com Joint Chiefs of Staff 4918 Rep 115,980 Posts Drives: 2007 335i, 2015 M3 Join Date: Dec 2008 Location: N54tuning.com iTrader: (89)	Just saw this... There is more to this then what was posted but the important thing is the customer is happy and the issue is resolved. At the end of the day thats all that can be done and what we strive for. Mistakes unfortunately happen (like the shipping to bulling address) but we try to rectify things as best we can in a timely fashion. Mike
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