BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)
 





 

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      07-27-2008, 02:00 PM   #23
chriscecc914
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They didn't LIE, they just didn't tell you it got sent back from customs. Although I would be pissed off as well if an available product was taking that long. Oh well, everyhting in life can't be perfect.
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      07-27-2008, 02:27 PM   #24
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Vancity1, I am a firm believer of the customer is always right. If you are unhappy I did something wrong. Anything I can do to make this right PLEASE let me know. PM, email, or on this post. I am sorry!
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      07-28-2008, 12:17 PM   #25
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I really don't think RR was trying to decieve you. I recieved my products lickety split fast from them!
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MY JET BLACK BMW 135i
Options: ZSP, iPOD, Comfort Access, Heated Seats, Premium Hi-fi Stereo
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Upcoming Mods: Window Tint, Quad Exhaust
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      07-28-2008, 02:16 PM   #26
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Exclamation

I have tried everything to make this client happy. Now I realize his intentions are purely mulishness, and has no regard for a reasonable solution at my repeated attempts. I refuse to entertain this any longer. Thanks everybody for your support, and we will continue to provide excellent service!

Here is a list of what we have received from the Original Poster.

I cannot believe a person would post something like this after getting a refund right away.
Buyerjxxx sxxxxxxx (this is the OP)ItemRiss Racing 3" Catted Downpipes Pre-O... view order detailsRatingCommentsStay away, I'm still trying to recieve my money back. This is a scam artist.

You added comments on Jul 28, 2008 Please ignore this BOLD FACED LIE. The clients money was refunded the day of his refund request. For more information on this cilent please view this link. For the transaction details please look below. Thank you! Jul 24 4:33 AM Refund applied You applied a refund of $1,103.95 to this order. Reason: Customer request to cancel Message sent to customer: Customer requested to cancel. Sent email requesting cancel. We agreed. Did not respond to email but has posted on 1addicts.com as a complaint. Full refund issued. Jul 5 12:03 PM Order charged The customer's credit card was successfully charged for $1,103.95. Jul 5 12:03 PM Charge initiated You initiated a charge of $1,103.95 to the customer's credit card. Jul 5 4:47 AM Authorization successful The customer's credit card was authorized for $1,103.95, and passed all risk checks. (Expires Jul 12, 2008 4:47:13 AM PDT) Jul 5 4:39 AM Credit card update The customer has updated the credit card used for this order. Jul 4 7:31 PM Authorization failed The authorization of the customer's credit card failed. Google has sent an email instructing the customer to update their card. If they fail to provide a valid card within three days, this order will be automatically cancelled by Google. Jul 4 7:05 PM Order received You received a new order. Google has sent the customer an order confirmation email.


Here is a PM I have recieved from this client......I still have no idea where the "lie" came from?

Re: Catted DP
Quote:
Originally Posted by Vancity1
It's on btw, you think you can lie and deceive customers and get away with it you have another thing coming.

I may only cost you a few customers but thats thousands out of you pocket and buddy trust me i'm working on it now.


Sorry you feel this way. Anything I can do to make you happy let me know. Thank you!
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      07-28-2008, 05:46 PM   #27
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Dont worry too much about it Anthony. The overabundance of good feedback from this site (in the good/bad vendor thread particularly) with out-weigh any negative setbacks this guy can give. Clear your conscience bud, you did what you could and more cannot be asked for. We are all waiting for your exhaust and CAI!!!
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      07-28-2008, 09:44 PM   #28
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nvm
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      07-28-2008, 09:48 PM   #29
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ban idiot user, obviously just trying to cause problems.
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      07-28-2008, 11:07 PM   #30
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After reading all this, the only possible fault I really see on the part of RR was with some customs paperwork, and that can be a hit or miss afair at times. Sometimes what's good enough one week isn't the next.

I think the OP needs to relax a little and understand that international shipping can be a PITA sometimes, and stop making such a huge deal about a vendor who has obviously made a very serious effort to make things right. The money would seem to have been promptly refunded when all else failed, and I'm not sure what more could be expected.
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      07-28-2008, 11:24 PM   #31
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Quote:
Originally Posted by jeremyc74 View Post
After reading all this, the only possible fault I really see on the part of RR was with some customs paperwork, and that can be a hit or miss afair at times. Sometimes what's good enough one week isn't the next.

I think the OP needs to relax a little and understand that international shipping can be a PITA sometimes, and stop making such a huge deal about a vendor who has obviously made a very serious effort to make things right. The money would seem to have been promptly refunded when all else failed, and I'm not sure what more could be expected.
You hit the nail on the head. We tried a new method of shipping to get international items shipped out quicker for the same price. Three of the items shipped had the wrong forms. The post office did not catch this mistake I made, and accepted the items. As far as we knew the items were on the way. Then they showed back up to us about 4 days later. Most companies do not ship international for this very reason. It is risky, expensive, and causes a lot of customer service issues due to shipping delays. However, we have shipped countless items international with MANY satisfied clients. We will continue to provide this service, and thanks again everybody for the support!
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      07-29-2008, 01:07 AM   #32
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This thread has actually back fired on the OP. Because it just consolidate RR's position as a good vendor when so many satisfied customers come to their support on this thread. I am one of those international customers who are satisfied. RR went over and above their call of duty with my car to help with RHD fitment.
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      09-02-2008, 02:02 PM   #33
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To be honest I've never dealt with RR but from what I seen they seem pretty good.
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      09-02-2008, 02:26 PM   #34
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Well, reading this is interesting, however it does not change my mind about rissracing.......... I'll be ordering my downpipes in a couple months just before I depart from the "sandbox".....

Rissracing will have my business!!!:thumbup:
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      09-02-2008, 03:23 PM   #35
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RR is good, leave them out of this, this is clearly customs fault
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      09-02-2008, 04:44 PM   #36
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I like riss racing and I don't even have a 135i Lol. Anthony FTW!!!!!
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      09-02-2008, 07:40 PM   #37
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nothing but positives from RR. Love there products and business practices. The OP can find another forum to start problems on
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      09-04-2008, 01:44 AM   #38
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Quote:
Originally Posted by DaleM View Post
This thread makes me want to buy parts from RR just to spite the OP!
Thank you! :thumbup:
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      09-04-2008, 11:41 AM   #39
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Thank you for all the support guys!
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      09-04-2008, 03:06 PM   #40
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Riss Racing all the way. I don't think you can find many companies that are better than this one when it comes to their commitment to customer satisfaction. Their customer service has been stellar for me. I'm actually amazed at how they do it. I sometimes wonder if Anthony and Adam are human.
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      12-15-2008, 12:35 AM   #41
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Riss Racing hands down, best aftermarket company :thumbup:
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