Peter Pan BMW refuses to give me a loaner

Jewpac · 06-25-2010, 04:07 PM

Quote:

Originally Posted by SFN55

Really? I just bought a 2011 135i there at the good deal. And then i found out that the car is kind of pulling to the left the next day i drive the car, so i brought it back to the new service department next to the 101. The service was really nice. As soon as i get into the department, there were like 3 people coming to me for help. But I end up ignore them because I end up finding Kenny Lew (friend of M3 said he is a cool guys, know a lot of mod stuffs). So we set up a appointment next Monday, and he promised to give me a loaner car. I live in the city, but I still drive like 20 miles down to Millbrael for service. I don't know about BMW SF?? I heard that they don't really provide loaner car though...

No loaner cars at BMWSF. But this post just confirms what I thought, that being that won't give me a loaner car there since I did not buy my car from them.

bimmerboy · 06-25-2010, 04:39 PM

+1 for Stevens Creek

coldnate · 07-21-2010, 03:07 AM

Dealerships don't usually give out loaners to people who purchased their BMW somewhere else. Someone said try Mountain View. That's a good idea, they're an AutoNation store. I'm a Client Advisor for Valencia BMW myself(also AutoNation)

Oh, and if anyone wants to order any Bimmers, I'll give great deals to anyone who mentions these forums.

KapustaN@Autonation.com

singular · 07-22-2010, 07:11 PM

I've had no problems getting loaners from other dealerships.

I wouldn't buy from a dealership unwilling to give a loaner - they'll probably treat you poorly in other ways too.

sb335is · 07-22-2010, 07:44 PM

what do you expect from a dealer named after a fucking disney character

mastermav · 07-23-2010, 03:47 PM

I had negative experience with Peter Pan, like being forgotten for 30 min after dropping off the car. Girls at reception seem to be ignorant and oblivious.

But Kenny Lew at Peter Pan Service department is an extremely nice guy. I would definitely recommend going to him if you want to get a good service.

There is no problem getting a loaner, if you get there early enough. Their fleet is about 80 cars, mostly 328i, but it also includes few convertibles, 128i, 335i, and 5 series.

06-25-2010, 04:39 PM	#24
bimmerboy Captain 23 Rep 601 Posts Drives: 135i Join Date: Jan 2009 Location: Bay Area iTrader: (0)	+1 for Stevens Creek __________________ *--2009 BSM 135i--* -Manual, Sport Package, BMW Assist
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07-21-2010, 03:07 AM	#25
coldnate Private 11 Rep 95 Posts Drives: 2011 BMW 128i Join Date: Jul 2010 Location: Valencia, CA iTrader: (0) Garage List 2011 BMW Z4 sDrive 35i [9.00]	Dealerships don't usually give out loaners to people who purchased their BMW somewhere else. Someone said try Mountain View. That's a good idea, they're an AutoNation store. I'm a Client Advisor for Valencia BMW myself(also AutoNation) Oh, and if anyone wants to order any Bimmers, I'll give great deals to anyone who mentions these forums. KapustaN@Autonation.com Last edited by coldnate; 07-23-2010 at 02:48 AM..
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07-22-2010, 07:11 PM	#26
singular Captain 21 Rep 935 Posts Drives: BSM 135i ppk cab Join Date: Nov 2008 Location: SF Bay Area iTrader: (0)	I've had no problems getting loaners from other dealerships. I wouldn't buy from a dealership unwilling to give a loaner - they'll probably treat you poorly in other ways too.
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07-22-2010, 07:44 PM	#27
sb335is Captain 86 Rep 736 Posts Drives: fast Join Date: May 2010 Location: CA iTrader: (0)	what do you expect from a dealer named after a fucking disney character __________________
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07-23-2010, 03:47 PM	#28
mastermav Second Lieutenant 75 Rep 214 Posts Drives: '19 F82 Join Date: Jun 2008 Location: NorCal iTrader: (0)	I had negative experience with Peter Pan, like being forgotten for 30 min after dropping off the car. Girls at reception seem to be ignorant and oblivious. But Kenny Lew at Peter Pan Service department is an extremely nice guy. I would definitely recommend going to him if you want to get a good service. There is no problem getting a loaner, if you get there early enough. Their fleet is about 80 cars, mostly 328i, but it also includes few convertibles, 128i, 335i, and 5 series.
	Appreciate 0 Quote