Bad experience from BMWPartSupply.com

rking117 · 06-27-2013, 01:07 PM

I ordered some parts back on June 13th at around 2 in the afternoon. Some simple parts really, all totalling around 120.00 total shipped. Later that day at around 8pm i got a notfication from a Tamra Balardeta the parts advisor there that if I were interested and since the parts were going to take 2 to 3 weeks to be delvered if I wanted I could pay 10% more and get them in 7 - 10 days. Interesting, Yes i told her. I would be willing to pay the extra 10% (~$12.00 ). Well, today is day 14. I contacted the company and asked them to refund the extra 10% since they didnt live up to that agreement. Well, i just got a response from them which reads:

"Hello,

I aplogize for the longer than expected delivery time. One of your parts was delayed, possibly due to a hold up in customs or other various reasons. The usual time for a part to reach us on a rush order is 7-10 days which the parts have arrived today and will ship. The 7-10 days does not include the shipping time via UPS from our location to yours. We are packing your parts now and they will ship out today, you will also receive an email confirmation that includes your UPS tracking number. Thank you for your patience and my apoligies for the delay. Unfortunately a refund for the 10% charge cannot be applied to these already highly discounted OEM parts.

Kind Regards,

Tamra Balardeta
Parts Advisor
BMWpartsupply.com"

Sigh, well what should I do and ask for? First is for me to ask for my bimmer-friends advice.

jordantii · 06-27-2013, 01:19 PM

Just call your CC company. They will charge it back.

tuco44 · 06-27-2013, 01:20 PM

I wouldn't get into a large argument or upsetting situation over $12.

Yes, they should have made the time line they stated, but at this stage, why bother getting into a battle? Just my opinion, as I think we can spend too much time getting excited over insignificant monies or events. Save the sweat for the really big issues.

golf_234 · 06-27-2013, 01:23 PM

Quote:

Originally Posted by tuco44

I wouldn't get into a large argument or upsetting situation over $12.

Yes, they should have made the time line they stated, but at this stage, why bother getting into a battle? Just my opinion, as I think we can spend too much time getting excited over insignificant monies or events. Save the sweat for the really big issues.

i agree, just let it go, if it were like a shop messing up your suspension or something that is when you reserve your fight

most likely wasnt much of their fault

rking117 · 06-27-2013, 01:23 PM

Quote:

Originally Posted by tuco44

I wouldn't get into a large argument or upsetting situation over $12.

Yes, they should have made the time line they stated, but at this stage, why bother getting into a battle? Just my opinion, as I think we can spend too much time getting excited over insignificant monies or events. Save the sweat for the really big issues.

Good point but as i see it. The appearance is that they jsut wanted aother $12 that they were not ntitled to. I didnt get the service for that money so that is like be gving $12 to every stranger i do business with. Is that the right thing to do here. I dunno. I will take your opinion into consideration though.

rking117 · 06-27-2013, 01:30 PM

the interesting part is on my order, i just got a shippng notice that said it has shipped via UPS. when I looked it up at UPS.com they said they havent received the item yet or that is what it eludes to anyway. So that means they had the item in their stock and decided to ship it out to avoid any further issues. I feel lied to.

MuNkY6913 · 06-27-2013, 01:42 PM

If I could find the parts somewhere else for around the same amount of money +/- $20, I would wait until I got the tracking number and then tell them I want to cancel the order. Then I would refuse delivery. I would call the credit card company first to see if they even would reverse the charge if the parts company wouldn't play ball. Yes its a small amount of money, but that's pretty shister of them. That's what I would do out of spite. Wouldn't bother me to spend a little more for the parts just so they didn't get my money. I drove 3 hours to get warranty work done somewhere else because the SA was a complete jerk when I called to schedule it. I knew I wanted some accessories from the parts department and I didn't want the jerks to get any money, mine or from BMW for doing warranty work. Later I explained this to the service manager and he was upset that they had not been very friendly. Since then the manager has been awesome with helping me. Up to you.

rking117 · 06-27-2013, 01:44 PM

They lied to me. yes. over $12 frustrated.

rking117 · 06-27-2013, 01:58 PM

well i just spoke to my credit card co. and I am covered. If the company wont refund the amount they charged for the service they didnt deliver on then they will refund the amount charged for that extra service. It s stupid that it has to come to this.

Zombie1 · 06-27-2013, 04:58 PM

12 dollars? Are you the paper boy from better off dead I want my 2 dollars! Lol idk I'd be pissed also man

pinmagic · 06-28-2013, 07:17 AM

Quote:

Originally Posted by rking117

the interesting part is on my order, i just got a shippng notice that said it has shipped via UPS. when I looked it up at UPS.com they said they havent received the item yet or that is what it eludes to anyway. So that means they had the item in their stock and decided to ship it out to avoid any further issues. I feel lied to.

Not clear what you're saying here, but I think you may be interpreting this incorrectly. When a company ships an item, they pack it, and notify UPS that it's ready to be picked up. UPS issues them a tracking number at that point, but the item is not officially in the system until UPS picks it up. If you look up the tracking number during that time (usually less than a day), it will say that UPS hasn't received the item yet. This is typical.

The seller said she was shipping your parts that day, so it all seems to make sense to me.

Whether you're entitled to the 10% back or not is another matter.

neglectedX5 · 06-28-2013, 08:19 AM

Ill put my experience in here as i worked in the parts dept at my local dealer for about a year. There seems to be some confusion. When you ordered your parts and were told 2-3 weeks that sounds like it was coming from Germany. Typical parts orders are usually no more than 4 days from any dealer if a warehouse has it in the states. Theres no overnight from Germany so 7-10 days to your door is just unreasonable. It will take that long to just get to the border. Then the dealer will get it and another day to process the shipment off the truck and then ship it out. When you get your parts and you open the box and this part the advisor rush ordered has an orange label then it was rushed on the dealers part and has nothing to do with them, a blue label is a regular order.

06-27-2013, 01:07 PM	#1
rking117 Lieutenant Colonel 118 Rep 1,668 Posts Drives: Z4 3.0i & 320i Join Date: Aug 2012 Location: USA iTrader: (0)	Bad experience from BMWPartSupply.com I ordered some parts back on June 13th at around 2 in the afternoon. Some simple parts really, all totalling around 120.00 total shipped. Later that day at around 8pm i got a notfication from a Tamra Balardeta the parts advisor there that if I were interested and since the parts were going to take 2 to 3 weeks to be delvered if I wanted I could pay 10% more and get them in 7 - 10 days. Interesting, Yes i told her. I would be willing to pay the extra 10% (~$12.00 ). Well, today is day 14. I contacted the company and asked them to refund the extra 10% since they didnt live up to that agreement. Well, i just got a response from them which reads: "Hello, I aplogize for the longer than expected delivery time. One of your parts was delayed, possibly due to a hold up in customs or other various reasons. The usual time for a part to reach us on a rush order is 7-10 days which the parts have arrived today and will ship. The 7-10 days does not include the shipping time via UPS from our location to yours. We are packing your parts now and they will ship out today, you will also receive an email confirmation that includes your UPS tracking number. Thank you for your patience and my apoligies for the delay. Unfortunately a refund for the 10% charge cannot be applied to these already highly discounted OEM parts. Kind Regards, Tamra Balardeta Parts Advisor BMWpartsupply.com" Sigh, well what should I do and ask for? First is for me to ask for my bimmer-friends advice. __________________ Enjoying an E89 Z4, F30 320i and Fiat Abarth // E85 Z4 (sold), E82 128i (sold), Fiat Pop 500 (sold)
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06-27-2013, 01:19 PM	#2
jordantii First Lieutenant 114 Rep 336 Posts Drives: M2 Sea Join Date: Aug 2010 Location: Tampa Bay iTrader: (0)	Just call your CC company. They will charge it back.
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06-27-2013, 01:20 PM	#3
tuco44 Colonel 644 Rep 2,294 Posts Drives: 2018 340i xDrive M Perf Edtn Join Date: Apr 2007 Location: Western Canada iTrader: (0)	I wouldn't get into a large argument or upsetting situation over $12. Yes, they should have made the time line they stated, but at this stage, why bother getting into a battle? Just my opinion, as I think we can spend too much time getting excited over insignificant monies or events. Save the sweat for the really big issues. __________________ 2018 340i xDrive M Perf Edtn Sunset Orange Previous BMWs - 19 others since 1971.
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06-27-2013, 01:30 PM	#6
rking117 Lieutenant Colonel 118 Rep 1,668 Posts Drives: Z4 3.0i & 320i Join Date: Aug 2012 Location: USA iTrader: (0)	the interesting part is on my order, i just got a shippng notice that said it has shipped via UPS. when I looked it up at UPS.com they said they havent received the item yet or that is what it eludes to anyway. So that means they had the item in their stock and decided to ship it out to avoid any further issues. I feel lied to. __________________ Enjoying an E89 Z4, F30 320i and Fiat Abarth // E85 Z4 (sold), E82 128i (sold), Fiat Pop 500 (sold)
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06-27-2013, 01:42 PM	#7
MuNkY6913 The Crowing 111 Rep 2,005 Posts Drives: BMW 135i Join Date: Feb 2010 Location: State College, PA iTrader: (4) Garage List 2009 135i [8.00]	If I could find the parts somewhere else for around the same amount of money +/- $20, I would wait until I got the tracking number and then tell them I want to cancel the order. Then I would refuse delivery. I would call the credit card company first to see if they even would reverse the charge if the parts company wouldn't play ball. Yes its a small amount of money, but that's pretty shister of them. That's what I would do out of spite. Wouldn't bother me to spend a little more for the parts just so they didn't get my money. I drove 3 hours to get warranty work done somewhere else because the SA was a complete jerk when I called to schedule it. I knew I wanted some accessories from the parts department and I didn't want the jerks to get any money, mine or from BMW for doing warranty work. Later I explained this to the service manager and he was upset that they had not been very friendly. Since then the manager has been awesome with helping me. Up to you. __________________ 2009 135i : BMS JB4 G5 ISO,CXRacing FMIC Kit,Injen Cold Air Intake,Evolution Raceworks Charge Pipe,Walboro Inline Fuel Pump, E85 BMS Backend Flash w/ 60% E85,BMS Meth injection (trunkmount),BMS dual meth nozzles,Spec stage 2+ clutch w/ steel SWFW,BMS Catless Downpipes,Berk Tech Race Axleback
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06-27-2013, 01:44 PM	#8
rking117 Lieutenant Colonel 118 Rep 1,668 Posts Drives: Z4 3.0i & 320i Join Date: Aug 2012 Location: USA iTrader: (0)	They lied to me. yes. over $12 frustrated. __________________ Enjoying an E89 Z4, F30 320i and Fiat Abarth // E85 Z4 (sold), E82 128i (sold), Fiat Pop 500 (sold)
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06-27-2013, 01:58 PM	#9
rking117 Lieutenant Colonel 118 Rep 1,668 Posts Drives: Z4 3.0i & 320i Join Date: Aug 2012 Location: USA iTrader: (0)	well i just spoke to my credit card co. and I am covered. If the company wont refund the amount they charged for the service they didnt deliver on then they will refund the amount charged for that extra service. It s stupid that it has to come to this. __________________ Enjoying an E89 Z4, F30 320i and Fiat Abarth // E85 Z4 (sold), E82 128i (sold), Fiat Pop 500 (sold)
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06-27-2013, 04:58 PM	#10
Zombie1 Colonel 171 Rep 2,347 Posts Drives: BMW 135i 2010 Join Date: Jul 2012 Location: Island long iTrader: (6)	12 dollars? Are you the paper boy from better off dead I want my 2 dollars! Lol idk I'd be pissed also man __________________ Mods:-Berkexhaust -alpinaB3flash -CobbAP -Cobb FMIC -ER charge pipe tialQ bov -M3 front sway bar -M3 subframe bushings -M3 front upper and lower control arms -M3 guide rods -M3 rear upper control arms -Mfactory LSD -defiv lockdown kit -TC Kline SA coilovers /camber plates- HP rear toe arms
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06-28-2013, 08:19 AM	#12
neglectedX5 Private 0 Rep 84 Posts Drives: 08 135i/90 325i/02 M5/12 X5 Join Date: Apr 2013 Location: MT iTrader: (0)	Ill put my experience in here as i worked in the parts dept at my local dealer for about a year. There seems to be some confusion. When you ordered your parts and were told 2-3 weeks that sounds like it was coming from Germany. Typical parts orders are usually no more than 4 days from any dealer if a warehouse has it in the states. Theres no overnight from Germany so 7-10 days to your door is just unreasonable. It will take that long to just get to the border. Then the dealer will get it and another day to process the shipment off the truck and then ship it out. When you get your parts and you open the box and this part the advisor rush ordered has an orange label then it was rushed on the dealers part and has nothing to do with them, a blue label is a regular order.
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