Active Autowerke mistake

bimmedout22 · 08-29-2014, 06:49 PM

Where is MANNY with active autowerke?
I received a gen 1 exhaust today and ordered the gen 2 for the 135i about 5 days short of 3 months ago. Where is Manny? Emails wont send to him and I would like this mistake resolved!

mike@x-ph.com · 08-31-2014, 03:00 PM

Quote:

Originally Posted by bimmedout22

Where is MANNY with active autowerke?
I received a gen 1 exhaust today and ordered the gen 2 for the 135i about 5 days short of 3 months ago. Where is Manny? Emails wont send to him and I would like this mistake resolved!

Have you tried calling them instead of opening a thread.
Pretty sure that would solve your problem a lot faster.

bimmedout22 · 08-31-2014, 03:20 PM

Left a message with active autowerke yesterday, probably won't hear a response until Tuesday. Never hurts to try everything. Even skyped the guy with no success. I was originally told to see the part by July. Yesterday wasn't July, shoot its been all summer without the part. I guess I'm just very frustrated and wanted to see if anybody could help as I was super excited to install this part and was super disappointed after opening the box with the wrong exhaust. If it resolved I will tell everyone about my experience im pretty transparent and fair. The downpipe I bought from them I posted a pic and video of my positive feedback. I realize people make mistakes. I bought a chargepipe from you mike on June 5th and saw it soon after. If this is not the correct thing to do let me know. Thanks, John

mike@x-ph.com · 08-31-2014, 03:21 PM

Quote:

Originally Posted by bimmedout22

Left a message with active autowerke yesterday, probably won't hear a response until Tuesday. Never hurts to try everything. Even skyped the guy with no success. I was originally told to see the part by July. Yesterday wasn't July, shoot its been all summer without the part. I guess I'm just very frustrated and wanted to see if anybody could help as I was super excited to install this part and was super disappointed after opening the box with the wrong exhaust.

They are closed since it is labor day weekend.
I do understand that you are frustrated but what you are doing does not help anyone.
Give them a chance to first see your message and if they do not respond open a thread.

bimmedout22 · 08-31-2014, 03:22 PM

Ok, appreciate it.

Flot · 09-03-2014, 10:01 AM

Quote:

Originally Posted by mike@x-ph.com

I do understand that you are frustrated but what you are doing does not help anyone.
Give them a chance to first see your message and if they do not respond open a thread.

It helps me! It takes 3 months to ship an exhaust and then the guy gets the wrong one?

mike@x-ph.com · 09-03-2014, 10:38 AM

Quote:

Originally Posted by Flot

It helps me! It takes 3 months to ship an exhaust and then the guy gets the wrong one?

It took 3 months because exhaust was out of stock and they do state that on their website.
Its not like it took them 3 months to process it and ship it.

bimmedout22 · 09-03-2014, 11:06 AM

Just got off the phone with them for the second day. Manny is no longer with Active Autowerke. They thought I would like the gen 1 over the gen 2 for whatever reason. I had to explain I ordered the gen 2 and would be willing to wait. They offered to ship the demo of the gen 2 right away as no gen 2's would be available for at least 2 weeks and I agreed to the demo. I even ordered a strut bar as the Active Autowerke parts quality are superb. Overall good experience I would just rather make my own decisions with what exhaust I want to put on my car.

mike@x-ph.com · 09-03-2014, 11:21 AM

Quote:

Originally Posted by bimmedout22

Just got off the phone with them for the second day. Manny is no longer with Active Autowerke. They thought I would like the gen 1 over the gen 2 for whatever reason. I had to explain I ordered the gen 2 and would be willing to wait. They offered to ship the demo of the gen 2 right away as no gen 2's would be available for at least 2 weeks and I agreed to the demo. I even ordered a strut bar as the Active Autowerke parts quality are superb. Overall good experience I would just rather make my own decisions with what exhaust I want to put on my car.

I actually called Andrew to make sure that they are helping you.
He said he already talked to you and they will take care of it.
Good luck man

bimmedout22 · 09-03-2014, 11:44 AM

Thanks!

bimmedout22 · 09-08-2014, 09:15 PM

Got the gen 2 exhaust today, and the strut bar as well.

mike@x-ph.com · 09-08-2014, 11:11 PM

Quote:

Originally Posted by bimmedout22

Got the gen 2 exhaust today, and the strut bar as well.

08-29-2014, 06:49 PM	#1
bimmedout22 Private 8 Rep 57 Posts Drives: 2011 Jet Black 135i DCT Join Date: Jun 2014 Location: KC, KS iTrader: (1)	Active Autowerke mistake Where is MANNY with active autowerke? I received a gen 1 exhaust today and ordered the gen 2 for the 135i about 5 days short of 3 months ago. Where is Manny? Emails wont send to him and I would like this mistake resolved! __________________ 2011 Jet Black w/ Black Boston Leather 135i M-Sport 7 speed DCT Mods: Green Filter, Cobb Accessport, AA Downpipe, Axleback, & Strut Brace, Berk Mids, ER Chargepipe, Wagner IC, Continental DWS 06, LUX V5, JL 600/6v2, Logic 7 Speakers, SWS Underseat Woofers, BMW Performance Grilles, 35%/20% Tint
	Appreciate 0 Tweet Quote

08-31-2014, 03:20 PM	#3
bimmedout22 Private 8 Rep 57 Posts Drives: 2011 Jet Black 135i DCT Join Date: Jun 2014 Location: KC, KS iTrader: (1)	Left a message with active autowerke yesterday, probably won't hear a response until Tuesday. Never hurts to try everything. Even skyped the guy with no success. I was originally told to see the part by July. Yesterday wasn't July, shoot its been all summer without the part. I guess I'm just very frustrated and wanted to see if anybody could help as I was super excited to install this part and was super disappointed after opening the box with the wrong exhaust. If it resolved I will tell everyone about my experience im pretty transparent and fair. The downpipe I bought from them I posted a pic and video of my positive feedback. I realize people make mistakes. I bought a chargepipe from you mike on June 5th and saw it soon after. If this is not the correct thing to do let me know. Thanks, John
	Appreciate 0 Quote

08-31-2014, 03:22 PM	#5
bimmedout22 Private 8 Rep 57 Posts Drives: 2011 Jet Black 135i DCT Join Date: Jun 2014 Location: KC, KS iTrader: (1)	Ok, appreciate it.
	Appreciate 0 Quote

09-03-2014, 11:06 AM	#8
bimmedout22 Private 8 Rep 57 Posts Drives: 2011 Jet Black 135i DCT Join Date: Jun 2014 Location: KC, KS iTrader: (1)	Just got off the phone with them for the second day. Manny is no longer with Active Autowerke. They thought I would like the gen 1 over the gen 2 for whatever reason. I had to explain I ordered the gen 2 and would be willing to wait. They offered to ship the demo of the gen 2 right away as no gen 2's would be available for at least 2 weeks and I agreed to the demo. I even ordered a strut bar as the Active Autowerke parts quality are superb. Overall good experience I would just rather make my own decisions with what exhaust I want to put on my car. __________________ 2011 Jet Black w/ Black Boston Leather 135i M-Sport 7 speed DCT Mods: Green Filter, Cobb Accessport, AA Downpipe, Axleback, & Strut Brace, Berk Mids, ER Chargepipe, Wagner IC, Continental DWS 06, LUX V5, JL 600/6v2, Logic 7 Speakers, SWS Underseat Woofers, BMW Performance Grilles, 35%/20% Tint
	Appreciate 0 Quote

09-03-2014, 11:44 AM	#10
bimmedout22 Private 8 Rep 57 Posts Drives: 2011 Jet Black 135i DCT Join Date: Jun 2014 Location: KC, KS iTrader: (1)	Thanks!
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09-08-2014, 09:15 PM	#11
bimmedout22 Private 8 Rep 57 Posts Drives: 2011 Jet Black 135i DCT Join Date: Jun 2014 Location: KC, KS iTrader: (1)	Got the gen 2 exhaust today, and the strut bar as well.
	Appreciate 0 Quote