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08-20-2018, 05:22 PM | #1 |
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Ordered a Bilstein strut from FCP Euro...
And they sent a used part!!
The passenger side struts are back ordered in a number of locations so I gave them a try. I got a bare part with no oem packaging, wrapped in some cardboard and tape. Check the pictures attached. There is thick overspray and peeling/bubbling paint. The top threads and nut are completely rusty and dirty. I left a message for the service department but am so frustrated I decided to post this here. I cannot imagine what the explanation for this would be! |
08-20-2018, 06:12 PM | #2 |
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That's odd. Curious what they come back with on this.
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08-20-2018, 09:06 PM | #3 |
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That is really odd. My guess is that it's not an FCP Euro issue, it's a Bilstein issue. I do know they will re-build/re-condition shocks and sell them "as new" for their B6 & B8 shocks. But in those cases they are re-painting and re-building the internals completely, so in effect it's a new shock.
Can't explain such a shitty job at doing that they way you described its condition....very strange. |
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08-21-2018, 07:00 AM | #4 | |
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Quote:
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08-21-2018, 07:07 PM | #5 |
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Not sure what happened (Alex will have to cover that) but these guys are working to make it right by getting a new part out to me ASAP.
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08-22-2018, 12:05 AM | #6 |
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Shit happens, I'm just wondering where that thing came from
It has a fresh Bilstein sticker on it
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08-23-2018, 09:43 PM | #8 |
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Good to hear that they took care of you. I just ordered some parts from them myself. Just arrived today.
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