xHP Question/Help

[Nuggetsa]

Hey Guys,

I've just recently purchased the xHP flash license and map packs for my 135i 2 days ago and was eager to try it out. However, I have yet to receive access to my license keys, as the download link states its "Authorizing payment from Shopify". Has anyone else experienced this issue when purchases the license?

I have tried reaching out to xHP/rbttuning across multiple platforms with no response. Am I being impatient or should I look into a credit/debit card chargeback through my bank and creating a new order?

Cheers

[TM9030]

MHD replied to me ASAP via e-mail when I was having issues with my maps. I'd say I got a reply within 24 hours.

However, shortly after when some were having issues with smog and their tunes (stock tune) they went silent. I don't think they ever replied in the thread or via e-mail.

I'd give them until Tuesday to reply, maybe they are short staffed due to covid like most places.

[Nuggetsa]

Originally Posted by TM9030

MHD replied to me ASAP via e-mail when I was having issues with my maps. I'd say I got a reply within 24 hours.

However, shortly after when some were having issues with smog and their tunes (stock tune) they went silent. I don't think they ever replied in the thread or via e-mail.

I'd give them until Tuesday to reply, maybe they are short staffed due to covid like most places.

I was expecting a quick reply, but I'm somewhat giving them the benefit of the bout due to covid and it being the weekend. It's a bit worrying as if anything goes wrong with the flash it doesn't sound like there will be much support.

I'll see what happens by Tuesday, otherwise ill initiate a chargeback and place a new order.

Cheers for the response

[hardcoreracing]

So you sent them a message on their website:

https://www.xhpflashtool.com/contact_us/

If so, I would wait a day or two. They don't respond as fast as mhd but they do respond.